We had purchased a couch from here back in October, which was delivered in a timely fashion. I don't know if the staining is being done by people or machines but their quality control is nonexistent. No response we called again. Keep In Mind I Was Told To Allow 10 - 14 Days From July 15, 2021. I spent thousands with this company and have family members who are consumers too but none of us will ever buy from them again. DO NOT WASTE YOUR MONEY or your TIME. Great service and I love the office desk and chair I bought there. We bought a Bed from Ashley. So I call customer service to inquire, and lo and behold, I get told that there's no order placed for delivery for us. I have been waiting on an item I purchased since July. The worst. They don't call you back when they say they will to give me more information. We have been fighting with them to get our billed correctly since July.. it's now November and it is still not right. From rustic chic bedroom designs to traditional dining rooms, Ashley's collections are a good option if you want plug and play style for your next room upgrade. This place looks and feels like Big Lots, or an old K-Mart. They have a very big floor set up and also lots of styling ideas for your home. I happened to buy a dining set and a coffee table along with the corner tables on Nov 2nd. the head board and the side pieces where the wrong item! I really wanted this bed unbeknownst to me I would have to wait for this bed for a ridiculous amount of time. I weigh under 180 and my wife, under 150 punds. My phone was on and I did not receive any call from Ashley. No Credit is required and everyone is approved! It's not my fault your former employee left this mess for you to clean up , you're a manager and I expect you to give it your all for your customers. Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. I will definitely be back and share my experience with others. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2022 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. I loved it. lies, and just a traumatizing expirience! There are some in the area. I might stir clear of them. Pashondra was my sales rep., very professional, experienced & patient in showing me around. Today is 12/17, they came to pick up the barstool.and they said they were only scheduled to pick up NOT DELIVER. And the girl who answered told me the delivery date was never correct and it's still set for the end of September! What a fresh take on living room seating. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! The other associates also made (View Full). The covering on the mattress has readjusted so that one side of it is now nearly on the bottom. So we spent $10k at this store and they can't even try to help us. BUYER BEWARE! Horrible - Purchased An Item Through One Of Their Partner Retailers And It Arrived Damaged Beyond Repair. Use Distance Search to find Ads based on where you are and how far you want to travel. Are you joking? Secondly we received our two recliners and couch. Tied Up My Money And Did Not Receive Product. Didn't arrive. Within 30 minutes they said they were done and was cleaning up the boxes. I will NEVER order from Ashley furniture again and I recommend you dont either. I bought a Sofa Chaise Sleeper in March. Keep up the good work guys. Came in a month later, no Crystal. Never again will I ever step foot in any Ashley furniture. I WILL NEVER BUY ANYTHING From them again!!! When I called back, nobody seems to know what is going on. Did not receive a call back, called again. I would like to share my sofa buying experience. Our table was missing a leg, so they had to take it back. They show up with 3 pieces when we were supposed to have a total of 6. Elements include a chic divided-back design and pillow top wrapped armrests that make nodding off all too easy. Do not trust them. Its been months. Never will I spend another dime with you. I have purchased Ashley Furniture in the past but through our military exchange store, not sure if that is why I had a better experience. With myself having my right hip replacement in May 2020, my left in July 2020, and emergency back surgery in Sept 2020. Their sales associates were arguing with one another about who was helping who because they were so concerned about their commission. Karen the new manager is a JEWEL She is so helpful and customer focussed. Just for the record we asked Ashleys for a refund the same day it was delivered. She will tell you what is good and will not push you to buy things. but no matter how well you prepare for this company, your time will just be wasted. I was not positioned to pay the restocking fee so he asked for a good call back number as he will make a couple of calls for a quicker delivery date than October 24, 2020 and contact me the following day. Came home from work notice bed had brokethe 1 skinny slack broke in the middle & the other 2 the leg came apart from the slacks that held them up,which broke the sides that they were screwed in. I was furious as I am going on a one month vacation from the 12th December! So before doing that tomorrow I call to verify my delivery only to find out that it won't happen until the 2nd week of June as the only thing in the warehouse is my ottoman and area rug!! https://www.samlevitz.com/item/baceno-4-piece-sectional-chaise-sofa/383750357, Baceno 4 Piece Sectional Chaise Sofa by Ashley Furniture at Sam Levitz Furniture. He's not a man of his word and fails to call us back or get anything solved. Overall; quality = 0, quality control = 0, customer service = 2.5 because they will help you if you can get in touch with them. Just when we thought it was over then came delivery another nightmare.. after several calls to confirm the time was change from am to pm only for them to show out with items missing them. Just don't EVER shop here. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! I will never go back to this location and corporate/management should really handle their employees/sales. Don't even think about getting a call back when you have issues. You have someone standing there barely able to stand to begin with and shes just texting away like no one was there! Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. Okay. NEW). Talk about quality. When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. We received a call from the warehouse a few hours after it was delivered saying it would be 5 days for them to come back and get it. They do not seem concerned with the issue and they do not answer their phones. I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. I should have read their reviews first. At first, the sales associate was incredibly friendly and helpful. I should trust that you people can get sh*t right the first time! No Credit is required and everyone is approved! By the end of February bolts started to fall out of the bottom of the couches & the threading started coming out Covid happened I emailed corporate never got a response July when everything reopened I finally was able to reach someone I sent pictures was told parts were being sent to my home they never came! This place had many nice salesmen that were able to negotiate prices for it. It kept telling me the store was closed which it wasn't. How Do I Get Charged From The Day Of Purchase In March When Furniture Did Not Come Until October And November. !Signature designs by Ashley!! THE RAILS WERE THE WRONG ONES!!!! My son never had such a great bed he never wants to leave! Online (way fair and joss main) Stay away from Ashley. Salesman did not ever follow up. The system is flawed, and the in-store salesman need to have more access to their product as well as being able to control better the delivery dates. Upon putting it together it was evident the leg was not straight. I received a text that the furniture was available and to pick a delivery date. We bought it for our vacation home, its been here a week and we leave for six months. I paid for the brand quality, I trusted in the Ashley brand name and I have totally been let down. Defective product with no ownership of the quality !!!! I placed a large order in October (bedroom furniture set, sectional sofa, dining room set) and have been waiting ever since for a dining room table. My daughter bought a bedroom set that arrived damaged. We received our order missing two table lamps which they delivered few a week later after going through hell to get them delivered to us. Thankful, Ashley has drivers like Terrell and dispatchers like Shatara and Cassaundra who do the best they can contribute to save Ashleys customers. That was fun trying to get that picture. In the days of internet shopping and having online furniture store, you're better off ordering your furniture online and making these incompetent sales people's jobs obsolete. He gave me a hard time about using the restroom cause I didn't want to buy anything today. No! Smoke free pet friendly home. Such as telling me that this set was extremely popular so their confident that the warehouse will have it and I will not have problems with getting it at a reasonable time. The other side was noticeably higher than the side I was sleeping on. The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. So after few attempts it was not going to happens. And then walked off, escorting them to the back. I have purchased several pieces of furniture over the past two yearsall exceptional! However, its my position that their furniture is poorly constructed with cheap material delivered by shady men who dont care what shape they get your furniture in the house because they are not employed by Ashley Furniture and get paid by how many deliveries they make. In case it wasn't clear before, DO NOT BUY FROM ASHLEY FURNITURE, This was bad. So we signed the papers and paid in full. Great condition ! When I get in, I have to get into the middle because the side is somewhat droopy or slanted and it is difficult to stay on it. Under normal use, with average-sized people, these sofas lasted less than a year!! In fact when I called the first time back in June I was told the call back would be within 90 hours. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). If you want the college dorm look, this is for you. After that, another delivery will occur, and another day off of work will have to happen again. With manufacturers in both the US and China, Ashley products have a wide variety of price points and design options to fit budget-conscious shoppers.In terms of customer sentiment and experiences, shoppers report mixed interactions and perceived quality, especially when it comes to buying in-store. Plus to hear them say Im sorry were unable to help you for people dont sit in a chair often. I spent an entire hour there with not one hello from anyone. listen to these reviews a d go elsewhere. One of the end tables was damaged due to poor packing. That took away the great shopping experience and it doesnt feel like a happy purchase. It is July 2216 days after deliveryand not only are all four drawer guides broken but the material is sagging on the backs and the cushion filling is flattening and sagging, my brand new couch looks at least a year old. Support is Key!! Save your money and time and headache and do not purchase anything from Ashley FURNITURE. Some of our payment plans can help you improve your credit score. *Internet or special sale prices exclude special financing offers or special coupon offers. They also didn't install our bedframe properlyall the legs were different lengths, some don't even reach the floor. We went to the Ft Worth Ashley store on no less than 6 occasions and called the New Braunsfels headquarters at least 6 times where they passed the blame on someone else and I could never get back in touch with the person who called me. You should try calling customer service only to be put on hold for 15 minutes and then hung up on. I wish we had invested the 1,500+ that we spent on this piece of crap into a quality high end couch/piece of furniture that we could be proud of. Extremely Happy with my two night stands! HOWEVER, in the same afternoon, we found similar sofas with muchhhh muchhhh cheaper offers and they do delivery in a week. Like what the hell!!! The Baceno 4 Piece Sectional Chaise Sofa, made by Ashley Furniture,
So we had to sell our matress and bed frame to have space for the new bed. Ron told me Albert was going to be at the store on Sunday. 09.03.21 Not A Peep Since August 26Th When They Submitted A Claims Request - Email From Robin Dated 8/26 - The Liability Claims Department Emailed The Manufacturer Today For Claim Status And We Are Awaiting Their Reply. No where in the contract does it say if the furniture breaks you have to pay again for delivery of another couch so it can break again in another year and we will be back in the same place as now. What a huge waste of time. Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. She was supposed to get back with us the next day. No one was willing to come out to our home to take a look at it. Terrible customer service and lies to customers don't buy from Ashleys. We found one we really liked and went home to measure to make sure it would fit. Thereafter, it confirmedin writingthat there is no pending order. Over a week now and still dont have bolts. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed. I only wish I had read the reviews here before I purchased my couch. coffee table and two end tables each weighing 85lbs. Confirmed the time. YET they had no issue walking it INTO the house when delivered. See our amazing selection of Ashley Furniture in one of our. LOL! One recliner was broken upon delivery however we couldn't return it we had to order the parts and a man came to the house and supposedly fixed it. Ive seen a lot of complaints about this company on line. Spoken to store manager: Tekelia Steward. I asked when, they said when Crystal was around. To only be told out of stock and won't get one for another week. I contacted Ashlea they took my information and then said I would be reached out to you within 72 hours there was nothing else I could do at that point. We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. It has really helped us build up our credit. How convenient that they put that clause into the small print of the contract. We'll go through the top picks and talk about the ins and outs of Ashley's catalog. PLEASE SAVE YOUR MONEY AND GO SOMEWHERE ELSE. Within a few years table legs are wobbly, chair backs and cushions coming off and unable to fix; constantly tightening legs so table/chair doesn't fall. They also forgot to deliver the mattress pad we paid for. By painting a single wall, you can add a pop of color and enjoy a dramatic effect without overwhelming the space or the rest of the dcor. Our in-house experts can help you plan and design. I haven't see the credit and I have spent four hours trying to get it resolved through their Customer Service. Have to move now and cannot take it. Other reviews speak about this too. Now the furniture was delivered the technician installed the couch wrong and it was BROKEN. Wow. This rigmarole is unethical this is not right and going against ur own policy in all my life I have never seen such a thing . They never called so I had to repeatedly call them. Some of our payment plans can help you improve your credit score. The corporate office said they can only offer $200 and we can't return the bed or frame. Lastly, renovate which is the credit company they use mistakenly charged our account 200.00 dollars for no reason. Customer service goes to talk to manager, comes back and says it was approved, should be done within a week. However, the new delivery date, October 24, 2020, is more than two months outside of the initial date which is poor business management. So pushed delivery out again one more week, with yet another request for morning delivery because of plans. Our table and chairs were delivered. This whole process has been an absolute nightmare and will never ever deal with Johnnys Furniture Group Again as This is the group who own Ashleys. I purchased my couch on 5/30/22 and it just arrived today on 7/5/22. Heres the Ashleys link: Sectional couch in very good conditional with pillows new $4995. PAUSEDECEMBER?? so what am i suppose to do??? I decided to cancel the order and buy the items online from a non Ashley store. Avoid. Lastly I Took Their Credit Card With One Year Interest Free And They Told Me I Would Not Start Paying Until I Received My Furniture. We were desperate for a quick exchange as we expected family, so Evelyn made a great deal. Seriously? To me that meant that the cushions on my sofa would not have velcro bottoms. Beyond unacceptable. The reason for selling is because were moving and we have purchased all new Ballinasloe 3 Piece Sectional - Platinum / Left Facing Description We are selling our Ashley brand sofa which is in new brand condition . I have never experienced such awful customer service. I'm still waiting to have this matter taken care of. Not worth it. What would you expect from it after that. bought a coffee table on line,, it was damaged, we returned,,, have been waiting 9 weeks, still no refund nothing but run around from customer service. Strange, we still did not have tables. So now, every night I go to bed, I worry that it's going to break again and I'll have to stay in a hotel like I did when it broke the first time. We tried to look through different sets of coffee tables but nothing excited us. She was friendly and great to work with. We allowed them to replace it and again asked for a refund as the product was inferior. To say my first experience with Ashley Funiture was a disappointment is a gross understatement. I would also reccomend David helping you out. Do not give them your money. So much for customer appreciation. It still looks like new with no wear and tear. The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop. Early 2020 the padding under the fabric of the non removable cushions started shifting and the sofas squeaked when reclining. I purchased $500 for 5 years of insurance, only to be denied the use of insurance. We ordered a full living room and dining set. He brought me to the manager who tried to use various sales tactics to force me to make a decision. They have lost a customer for life. I called to complain and was told there was nothing they could do for me. Complete waste. It is far from it!! Furniture did not arrive, so it was then assured by 11/23. That day came and went. Overall he left a sour impression with us. Now February 2022, one side table came, still waiting on a coffee table and side table. Mr. Lonnie asked me questions that would help figure out what would be the best fit for my new apartment. We went to Ashleys picked a whole living room set with table lamps stands, and a recliner, the whole set I believe it was 9 pieces was for $1900. it was so frustrating hearing there would be no solution to this problem. My 80 year mother needed a recliner chair. Buy your bedroom set somewhere else. The team in the Bayshore location in San Francisco is one of a kind. The third was supposedly on back order. On installation found 1 arm chair arm lose and wobbling approx 1" each way. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers.