Sunday Brunch from 8 a.m. to 2 p.m. No lunch service until further notice. If you have symptoms, please contact the resort doctor to make arrangements for a test. According to the Quintana Roo government monitoring system, the state has now moved into the green light stage. Archaeological sites are open in Quintana Roo and Yucatan, including Tulum, Coba, Muyil, San Gervasio, Chichen Itza, Uxmal and Ek Balam. If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options. Royal Care Standard policy and the instructions issued by the health authorities. High-risk groups continue to take precautions and stay at home if possible. To help you comply with this new travel ruling and for your convenience, Royal Resorts made COVID Antigen tests available onsite, through certified independent laboratories, at no cost since January 23 at The Royal Sands, The Royal Haciendas and Grand Residences. Download the Royal Resorts App for contactless check-in and much more. If your country requires a PCR test, this is also available onsite at The Royal Sands and The Royal Haciendas through certified independent laboratories, at a special rate of US$100, US$110 at Grand Residences. We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. Yes, in the case of travelers bound for the US, children aged two and above must be tested before departure. The new Asian restaurant at The Royal Haciendas is open for Japanese, Chinese, Korean and Thai cuisine! Starting on January 26, the Centers for Disease Control and Prevention (CDC) will require a negative COVID-19 test for passengers flying into the United States. If you will not be traveling as scheduled, Royal Resorts has the following options to help you: For Royal Resorts Members with fixed weeks 2021. Public spaces may open again with reduced capacity. Pacos Tacos restaurant is closed until further notice, however guests may order from the Pacos Tacos menu at Cayo Largo Restaurant. A maximum of two people at a time are permitted in the sauna, steam room and Jacuzzi. https://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19, https://www.guestassist.mx/portal/en/Covid-19.php, https://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus. Please bear in mind that if you cancel within the penalty window or do not show up, the corresponding penalty will apply. Results are available within 24 hours. To help you comply with this new travel ruling and for your convenience, Royal Resorts made COVID Antigen tests available onsite, through certified independent laboratories, at no cost at The Royal Cancun, The Royal Islander, The Royal Sands, The Royal Haciendas, and Grand Residences. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis. We have a system in place to redistribute within our resorts when projections show higher possible occupancy. A la carte and theme night specials: Saturday: Mexican Night: Sunday: A la carte menu & Brazilian dishes, Monday: A la carte & BBQ, Tuesday: Seafood Night, Wednesday: A la carte menu & Italian dishes, Late night Room Service: 10:30 p.m. to 6 a.m. (smaller menu selection). Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more. No, only members and guests whose country requires a negative COVID Antigen test qualify for free testing. For reference, we have divided it into subsections, use the tabs to find what you need. (This applies even if their final destination is another country but they are on a connecting flight, which first enters the United States.). We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. Theme nights: Mexican Night on Monday (live music with a Mexican quartet), Italian Seafood Night (live saxophone) on Tuesday and Prime Rib Night on Thursday (live guitar music). If you booked your vacation with Royal Reservations online or through the Call Center or with an online travel agency, and you have to postpone your trip due to the current circumstances, please contact Royal Reservations or our Call Center for assistance. It is important to note that the figures are cumulative taken from the day the first case was recorded at the outset of the pandemic in March. Tables show the breakdown of cases by municipality, sex and age. Yes. In The Royal Haciendas: 2000 Mexican Pesos. Open for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu Saturday, Sunday, Wednesday and Friday. If you are unable to travel you may use the Internal Exchange program. The Open Stay Certificate program is suspended for deposits. We will do everything we can to make you feel comfortable and safe while following ourRoyal Care Standard policy and the instructions issued by the health authorities. We will always make sure that existing occupancy allows ample space for members and guests to enjoy their vacation and respect social distancing. You should receive your COVID-19 test results from the laboratory within 24 hours. Open 5 p.m. to 10 p.m., closed Monday. In the case of the United Kingdom all inbound passengers must fill in a passenger locator form and self-isolate for 10 days regardless of the test result. Yes, appointments are required for testing at least 24 hours in advance. Some drugstore chains are offering a cheaper COVID-19 test however, you would have to go and stand in line with the risks and delays that this may entail. If you already have a reservation for your test at The Royal Sands but wish to be tested at The Royal Islander or The Royal Cancun, please make a new reservation using the appropriate links. Only essential economic activities are permitted. Arriving members and guests enjoy a wide range of services and amenities at our resorts. The Mexican authorities continue to be extremely vigilant and have taken steps to protect lives and contain and prevent the spread of the virus while also gradually reopening the economy. You will receive an email from the laboratory, as soon as possible, confirming the day and time of your appointment. If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options. Royal Resorts is not responsible for the results. At Royal Resorts, all our staff wear face masks and we ask that all our members and guests use them too when indoors and in busy public areas of our resorts. If you are unable to travel you may use the Internal Exchange program. In Cancun and Playa del Carmen the zones with the highest incidence of cases are on the outskirts of the city, far from tourist areas. Please bear in mind that if you cancel within the penalty window or do not show up, the corresponding penalty will apply. Royal Resorts is not responsible for the results. If you wish to make changes to your Signature Club Reservations, please contact us at:rrsc@royalresorts.com. Green light: All activities may resume and schools reopen. We will do our best to accommodate your needs so that you can still enjoy a wonderful vacation in any of our destinations. All information is subject to change at short notice. We urge all members and guests to wear their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials. The number of visitors permitted per day has been reduced and masks are mandatory. Masks should be worn when entering restaurants and bars and until you are seated and the waiter brings your drinks and food. Onsite testing is only available for guests who have no symptoms. If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing. Workouts are limited to 50 minutes per guest. Reservations are required see previous question for details. If you test positive and do not qualify for complimentary accommodations, a special accommodation rate is available for the quarantine period. If your country requires a PCR test, this is also available onsite through certified independent laboratories, for a fee of US$100 in Cancun, 2000 Mexican Pesos in The Royal Haciendas (results in 24 hours), or $110 at Grand Residences (results in 52 hours). Yes, the COVID-19 viral antigen nasal swab test required by the United States and PCR tests are available at Royal Resorts in Cancun, The Royal Haciendas and Grand Residences. They are administered by an authorized independent laboratory. Members may be offered the opportunity to move but it is optional. The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is available at Royal Resorts. The online shopping service is also available with villa delivery service from 8 a.m. to 8 p.m. Open from 9 a.m. to 5 p.m. at The Royal Sands and The Royal Cancun. Private trips and airport transfers are available. Steak Night on Tuesday, Prime Rib Night on Wednesday and Saturday; Lobster Night on Friday. Lunch is served poolside in Sol and Luna Grill. A la carte and theme night specials: Saturday: Mexican Night: Sunday: A la carte menu & Brazilian dishes, Monday: A la carte & BBQ, Tuesday: Seafood Night, Wednesday: A la carte menu & Italian dishes, Late night Room Service: 10:30 p.m. to 6 a.m. (smaller menu selection). Red light: Do not go out unless strictly necessary. If you booked your vacation through an online travel agency, call the Customer Service department. Hotels, restaurants, malls, theme parks, golf courses, historic sites, public beaches, and other tourist services are permitted to open at 80 percent and taking all the necessary precautions. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger. If you have an international exchange stay reservation at Royal Resorts please contact RCI or Interval International, depending on the company you booked through, for assistance. If you already have a reservation for your test at The Royal Sands but wish to be tested at The Royal Islander or The Royal Cancun, please make a new reservation using the appropriate links. Please bear in mind that your test results must be dated within 72 hours of your flight departure. We urge all members and guests to wear their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials. 10 a.m. to 6 p.m. Char Hut beach service 9 a.m. to 5 p.m. Wednesday to Monday 5 p.m. to 10 p.m., Tuesday night karaoke 5 p.m. to 12 p.m. Royal Express food to go service 2 p.m. to 9:30 p.m. Open 5 p.m. to 11 p.m. Live Mexican music on Tuesday and Thursday. Please use the online internal exchange program atwww.ExchangeMyVacation.comor email us atexchanges@intervalservicing.comor call 1-800-930-5050 (US & Canada), 800-099-0486 (Mexico) or 954-485-5400 (All Other Countries), Royal Resorts Signature Club reservations. You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including: For further information about the hygiene standards and procedures, please visit the Royal Care Standard website. For dinner, choose between Los Murales, Kinoko, Pizza Luna and La Palapa del Sol. US Toll Free Number: 1-888-882-9343 Mexico Toll Free Number: 800-681-9246 International: +1(954) 484-6343, US Toll Free Number: 1-888-882-9259 Mexico Toll Free Number: 800 681-9247 International: +1 (954) 485-5279, US & Canada Toll-Free: 1-888-882-9252 Mexico Toll Free: 800-681-9248 International: +1 (954) 485-5109, For members or guests who booked a Royal Resorts stay with Royal Reservations online or through the Call Center or with an OTA. If you have symptoms, please contact the resort doctor to make arrangements for a test. They will be able to occupy their units. 5:30 p.m. to 10 p.m., closed on Friday night. The Cancun municipal government recently passed legislation making the use of face masks mandatory in public for residents and for visitors. We will do everything we can to make you feel comfortable and safe. You will receive your test results from the laboratory via email. The cost of the PCR test at Grand Residences is US$110 and the results are ready in 52 hours. Your temperature will be taken at the entrance and there is hand sanitizer. All information is subject to change at short notice. A maximum of two people at a time are permitted in the sauna, steam room and Jacuzzi. Exchanges must be requested with a minimum of 31 daysprior to th, e interval/week owned. All our restaurants and bars have contactless menus accessible by scanning the QR code and through the Royal Resorts App. As the number of cases declines, the state moves through the different colors and more activities are allowed to reopen. Guests showing symptoms must remain in their room and follow the doctors instructions. If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.You will receive an email from the laboratory,as soon as possible,confirming the day and time of your appointment. We appreciate your patience as the lab is experiencing a high volume of requests and is prioritizing by date of departure. It is important to note that free testingis for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms. Results are available in 24 hours. Royal Resorts is not responsible for the results. Starting May 10, 2021, a new lab will be providing the service at The Royal Sands. The Gym is open from 7 a.m. to 8 p.m. The antigen nasal swab test is available at your resort at no cost. Results are available within 24 hours. In the Luna Grill location, gourmet pizzas served from 5:30 p.m. to 9 p.m. Classic pizzas from the Bartolos Pizza menu also available for lunch in Luna Grill along with the pool grill snack menu. They will be able to occupy their units. Public spaces may open again with reduced capacity. We are in close contact with the authorities in order to comply with all health and sanitization standards. The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. The Spa at The Royal Haciendas is open from 7 a.m. to 9 p.m., spa services from 8 a.m. to 7:30 p.m. Reservations are required. Fines may be given for not wearing a mask and if the fine is not paid the offender may face detention for 36 hours. It is important to note that free testing is for all members and guests staying at Royal Resorts, is one-time only, and available to those who have no symptoms. If it becomes necessary to redistribute due to high occupancy, rental guests will be moved between our resorts. Sunday Brunch from 8 a.m. to 2 p.m. No lunch service until further notice. The police are now enforcing the new law and there are penalties for infractions. If you are unable to travel you may use the Internal Exchange program. COVID-19 tests required for travel now available at Royal Resorts, https://royalresorts.com/blog/wp-content/uploads/2021/11/royal-resorts-252w.png. The Royal Sands and The Royal Cancun: 9 a.m. to 6 p.m. and 9 a.m. to 5 p.m. at weekends, The Royal Haciendas: 9 a.m. to 6 p.m. daily. If someone in your party has tested positive and you need to stay, you may reserve separate accommodations at this rate on an availability basis. If you have had COVID-19 within three months of your departure for the United States you must show proof of the positive test result and documentation of recovery from a licensed healthcare provider giving you clearance to travel. The Mexican authorities continue to be extremely vigilant and have taken steps to protect lives and contain and prevent the spread of the virus while also gradually reopening the economy.