Last week, the left side went out, same problem. in Mechanical Engineering). There are a few things youll need to do in order to return the battery: A parasitic load on a car battery is typically a small load that is constantly drawing current from the battery. **. Got the poor shcmo who had to refer it upstairs. I had to pay for labor twice. Wondering if I will be eventually fired. Greco also noted that the company doesnt anticipate any supply disruptions from the deal falling through. I came straight from work, waited 10 mins before the sales agent acknowledged me (he wasn't doing anything). I was a loyal long term customer to Advance Auto Parts along with the rest of my family. You can check the owners manual or take your car to a mechanic to find out what kind of battery it needs. This is great news for anyone who has had a car battery die on them in the past, as it can be difficult to find a compatible replacement battery. This will help you understand how to use and care for your new battery. For that I paid twice for labor, radiator's liquid and time. They then tell me that is a online price, that I need to pay full price 9.19. Why not? What a joke of a business practice. So she had it towed to her dealer where they tested it and found that she had been sold a useless, dead battery. You only get rewards if you spend so much $. In the past 2 years, I have replaced the Alternator, Starter (twice) and Rear Brake Calipers. You may also be able to exchange the battery for a different type or brand. We're now sharing a vehicle. These kinds of games you like to call speed perks that you like to play on your customers really puts a bad taste in my mouth for advance auto parts. If you have received an advance auto parts item and wish to return it, you will need to follow a few simple steps. They would only warranty the one wheel. However it is too late to use them when I really needed them and then to top it off I had one purchase over $300 and two purchases over $100 a piece so according to your rules I should have gotten five $20 coupons and one or two $5 coupons but no I did not. There are a few ways to test your battery, and the way you choose to test your battery will depend on the device you are using. I purchased a battery on Dec 31, 2015 from Advance Auto. I just did all my maintenance on my vehicles and I will not be doing anything else before they expire so therefore I actually received NOTHING for spending almost $600 in your store in less than a month. This will help keep it in good condition for longer. You will be disappointed like I am. Calipers went bad immediately, though it took a month of losing brake fluid to figure out the calipers were leaking. There are various ways to close the hood of a car. It's an inconvenience! Each answered with a run around and blah, blah, appeasement placating response . Autozone offers an actual Lifetime warranty (even items like brake pads are REALLY warranted for lifetime). My question is why? I was across the street from one of their commercial customers and was willing to pay for the parts over the phone. in Mechanical Engineering). See gmpartsrebates.comfor additional details. This will help ensure that it is working at its best. Yes, you can return a car battery to Advance Auto Parts. I called my mechanic who calls Advance Auto Store #9134 and he is told Brian who is handling it will not be in for several days, call back. It is not a easy job, it required a alignment, again too, $25 of fluid on the floor of the car, requiring removing the interior to clean it. These devices can cause the battery to drain even when the car is not being used. The first warranty claims said no problem, we will reimburse me. ConsumerAffairs is not a government agency. It is always best to check with the store where the battery was purchased to find out what kind of return policy they have. Once the cables are attached, start the engine and check the battery voltage. The product must be in its original condition and packaging, and you must have the receipt. I will buy my parts from AutoZone from now on. I worked three jobs to buy it (crazy right). First, be sure to read the batterys instructions carefully. No explanation as to why no follow up. In less than 1 year I have purchased 3 fuel pumps, 2 fuel tanks, an alternator, map sensor, throttle position sensor, dimmer switch, and throttle cable. -Tires The value envisioned by both parties was compelling, but circumstances changed, said Greco during Advances May 22 quarterly earnings call. Just expect customer service and reliable delivery. -Parts that have been installed I wish I could give them ZERO stars: On October 21st my mother purchased a battery from Bill at the Carroll Island store in Maryland, ZIP code 21220. Called back. Disclaimer: PoweringAutos.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. When connecting the battery cables, it is important to ensure that the polarity is correct. Once you have found the right car battery, you can check the price and compare it to other stores. I asked them to exchange all the bearing for better quality ones. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Another way to identify the battery type and size is to look at the device that the battery is powering. how to ship the advance auto parts product. If youre not sure how to do this, ask a sales associate for help. I purchased everything to do a complete brake job, rotors, calipers, bearings for my truck. He gave them a half hour of Hell where they finally replaced them, but it is crappy that they would not abide by their warranty. Numerous emails. I'm not a mechanic but maybe there needs to be someone with a little more knowledge behind the counter. Well that is not the case here. Let me rephrase, Bill sold my mother a practically dead (one working cell) battery. All of these parts went bad. This means keeping it clean and dry, and making sure the terminals are clean and tight. Last Updated on March 28, 2022 by Ellis Gibson (B.Sc. Our high-quality spark plug wire sets, battery cables, pigtail connectors, lamp sockets, and trailer connectors are all backed by GM. Waited months for it to be "inspected" by a company they decide to use. AutoZone has a return policy for batteries that is very simple. Can you take cordless drill batteries on a plane? This will ensure that the installation goes smoothly and that you are able to use the software correctly. Especially in Dallas area. Got a stock shipping answer basically blowing me off. Purchased it, applied for the rebate and it was denied. So we had to go back to Advance (waste of our time!) Johnson Controls to Supply Batteries to Advance Launches DieHard Battery-Stocking Program. You can use a credit card, debit card, or PayPal. So ANY problem you have, they say is normal wear and tear. There are a few ways to identify the battery type and size. Additionally, If you are not happy with a product that you have bought at AutoZone, you can return it within 90 days of the purchase date. Any attorneys out there please don't hesitate to contact me, Id be willing to pay for this as I'm almost positive its a win win. Was also told by all that they stand behind their parts. I don't know what has changed but you need to look at how you are lying to your customers. But I kept having starter problems though, so my husband said he would take it to Pep Boys and have them test the starter and the alternator. Went there. I've spent the last 3 hours going up the chain of Advance Auto Parts Managers and Supervisor trying to ascertain why they can sell a retail customer a defective part and not be responsible for a labor claim of that part. Next, be sure to charge the battery fully before using it. We value your privacy. If you need to buy from Advance Auto Parts I would suggest not expecting to get any sort of warranty or satisfaction from their poor service or any parts that do not meet your expectations. I even asked how Travis thought a lawyer would see this or how a judge would interpret from their stand point the absolute disregard for someone like me. This will release the hood latch, and the hood will open. Said the parts came back. Can you still drive a hybrid without the battery? Choose a location to explore what GM Genuine Parts and ACDelco offer outside the United States. When I complained they pretty much ignored my issue and complaint and said I would have to pay for it. -With In conclusion, it seems that you can indeed return a car battery to Advance Auto Parts. I will NOT be returning to Advanced Auto any time soon! To remain on the current page, simply click the X. GM Genuine Parts Original Equipment and premium ACDelco Gold (Professional) aftermarket wire and cable products are the ideal replacement parts for your vehicle. Tendeco's John Lussier Sits Down with AMN Drivetime [VIDEO], Auto Pros Visit Str Automotive, Mooresville, NC, Russ Stebbins, General Manager, Global Aftermarket Business Unit, Dan Baker , Senior Director of Sales, North American TPMS Aftermarket, Driven Brands Acquires Tennessee-Based Jack Morris Auto Glass, Pepper Wilson Joins AASA as Marketing Manager, Chery Establishes New Connected Vehicle Research Institute, Alfa e-Parts Announces Pressure Sensor Release, Navistar Awards T/CCI Mfg. Advance Auto can not fill the bill. It's usually the same man I go to every time. Besides this, If you have a receipt or the original packaging for batteries, you can usually get a refund if the batteries are unused. And we'll just leave it at that. In line with those financial priorities, we decided not to proceed with the I-B partnership because circumstances fundamentally changed since it was announced last December, added Greco. -By See acdelco.com or gmpartsrebates.com for details and rebate form, which must be postmarked or submitted online by 1/31/22. Else she would have crashed the car as its failure also locked the steering up. Acquires LTI Tools, Casey Tools Brands, Distribution:Arnold Motor Supply Expands Distribution, Engine Kit Offerings, Distribution:Nippon Express Launches New Alabama Warehouse, Research: Overheard: Producer Price Index, Ups and Downs, Collision: Driven Brands Acquires Tennessee-Based Jack Morris Auto Glass, Personnel: Pepper Wilson Joins AASA as Marketing Manager. Compound that now with the fact that my significant other is a realtor and has an ill brother who we go to 3-4 times a day to ensure he takes his medicine. I spent over $350 on a part that failed within 6 days.. failed so badly the car lost its steering and filled the interior of the car with fluid. If you dont take care of your battery, it wont take care of you. Really feel like the sign was misleading. It cost me more than if I would fix it at Honda dealer. You can return the car battery to any Advance Auto Parts store. He REFUSED to replace or refund my mother's money. To connect the cables, first remove the caps from the terminals. We had just told them we had those things checked at Pep Boys, but I guess they didn't trust us and figured we were lying to them. You can also use a check or money order. If youre not sure which battery to get, ask a sales associate for help. In this section, well show you step-by-step how to replace a starter. To close the hood, you will need to lift it up and pull it towards the car. Customer service is not what it used to be. Punitive, also. My brother in law went to them two separate times and both times he received the wrong part. Fifth, put the new battery in the device. Explained my need to the rep on the phone who stressed that if I brought my car to them they would be able to replace my battery if I purchased it from them. Locate the car battery in the Advance Auto Parts store. We still believe that Interstate Batteries provides a leading brand, quality products and an exceptional service model, and we wish them continued success, he added. The young man who answered the phone was quite helpful, although after we had determined the part I needed I asked could he deliver it? However I've never experienced anything like this. I have been a customer for years. Informed them that the warranty information did not apply to a customer like me because of the definition of "DO IT YOURSELF." Unsubscribe easily. Some stores may also offer a reimbursement for the cost of the battery. Scam?! Find the GM Genuine Parts and ACDelco parts you need at a GM Dealership or authorized Auto Parts Store near you. If that statement is to believed then one would have to believe that if one of their parts were put on an automobile by a certified mechanic at a garage and it was defective and had to be replace, standing by their part would be to allow a labor claim for the labor cost of replacing the defective part they sold. In line with these long-term financial priorities, and after several months of discussions with Interstate Batteries, weve decided not to proceed with the partnership announced in December., Greco said the decision was made through the lens of our financial priorities and is in the best interest of our shareholders.. -Refurbished items Advance Auto - You have lost another customer. I just can't imagine that this is how people actually do business and I really can't say that I believe my car will ever be dealt with. Unsubscribe easily. So now that one failed on November 24, 2015. Having stated that, will someone making the big bucks at Advance explain to me why that wasn't the case and why I should have to fork over double labor charges since you sold me the defective part. This man knows he did wrong and took advantage of my (ill by the way) single mother. More than one of those failed on me while making a drive from Wisconsin to Texas leaving me stranded on the side of the road, which makes me so upset it's not even funny. I went home and removed the cover and bam the battery was right there. You should stand by your word or don't offer warranties! Bottom line is Advance Auto is not very forthcoming with anything. And when I look at the coupons they expire in a short time. I spoke with the store manager, warranty claims department and a couple more in the customer service department and was told the exact same by all. Advanced will now see what the small guy is capable of. I'm sure they don't want to be known as a company who condones their managers taking advantage of ill single women. Once you have the right battery, you need to take care of it. The voltage should be between 12.6 and 12.8 volts. If the battery is not defective, then the store will not refund the purchase price. According to Merriam Webster the definition of "DO IT YOURSELF" is "the activity of doing or making something (as in woodworking or home repair) without professional training or assistance; broadly: an activity in which one does something oneself or on one's own initiative. Worked well despite a few glitches. Can you run two batteries off of one alternator? Took the battery back to Advance Auto 3 hours after purchasing. Announced in December, the partnership would have made Interstate Batteries the exclusive automotive and specialty battery brand for Advance Auto Parts, extending its retail presence to Advances nearly 5,000 stores. Our parts are engineered for the world. So they say that I got my 84 months, no more warranty. 2022 Supplier Excellence Award, Mentoring Takes the Mystery Out of Advisory Councils, ADAS Market Projected to Reach $57.90 Billion by 2030, J.D. Maybe no deal online if you pay for shipping plus have to wait maybe 5 days to show up. My mechanic still has the belt no problem there. Thank you for your rude "service" and when you sell a warranty for 3-yrs, you're not supposed to give the customer any crap about it. Part was unopened. All I want is a simple submit a claim to be reimbursed for my time on your faulty part and have been told to ** off. Now it's just sitting. Then, hold the battery in one hand and lift the cover off with the other hand. So I tried returning the other one to AAP and the manager there was so rude, yelling that should not return my money because it was already used. Purchased a defective product from Advance Auto and had to pay for labor twice. Would have been too easy to just send the parts express mail after the first two emails and kept me as a loyal customer. Finally, be sure to store the battery in a cool, dry place when not in use. Why would you send pertinent information like that with a delivery driver, especially when my mechanic is calling you on the phone and WHY would you wait a month after the fact when someone calls you to get the actual reference # to finally say that. This policy is in place to ensure that you are completely satisfied with your purchase. My truck was in need of a fuel filter and I called the Advance Auto Parts that I could see from where I was broken down. This includes all original materials that were included with the item. So anyway, I got my 84 months. First, you will need to contact the advance auto parts customer service team to obtain a return authorization number. -Against 2022 PoweringAutos.Com All Rights Reserved, Ellis Gibson (B.Sc. Again, if youre not sure, ask a sales associate. -Chemicals, including oil and antifreeze I'm turning work down, he's turning down work. First off, my boyfriend received brakes from Advanced Auto in Upstate New York 4 months ago. Please brush them up. Make sure that you have all the required materials and software. I bought new spark plugs from Advance Auto Parts, it was cracked. The cashier told me it was okay if any problems, bring it back. Why would you sell us the 3-yr warranty and give us the runaround about it? TWO weeks later the belt came apart and basically destroyed my engine. Locate the car battery in the Advance Auto Parts store. We went back to the store and they were gracious enough to SELL me the clamp that they had lost and put it on. When it comes to car batteries, there are a few things you need to take into consideration. Within a month, the right side gave out, and I had to have the truck towed home to repair it. I would like to get my refund back on this fuel pump that didn't even work. If that's the online price, should have that plainly stated on each item they sell so customer will know that if they are willing to wait about 5 days, pay for shipping, etc., they can get a little discount maybe. Said it was another call center. I will gladly take my business to their competitors in the future. Hmmm, that's exactly 84 months from the original purchase. Their warranty practices are suspect at best and have told me to take my business elsewhere. I went to the advance auto job fairs and finally got an interview. Do NOT buy any parts from Advance Auto Parts. If the product is defective, it can be returned within the warranty period. OK, so in December 2008 I bought an "84-month" car battery for my 2005 Honda Accord. Out of curiosity I went to Autozone & bought a fuel pump there & it worked fine. This will ensure that the product arrives at its destination in the best condition possible.