It is only through feedback such as yours that we can identify the areas where we can improve the guest experience, food and quality of service at our restaurants, condition of rooms and public spaces, and overall customer service to continue providing the high-quality service that our guests have come to know and expect. . Please dont include personal, political, ethical, or religious commentary. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. My mind hasn't been right ever since because now I am more than ever petrified when I go on vacation. We had a great time at Grand Palladium. On the beautiful north coast, this all-inclusive beach resort features a full-service spa and the largest pool in Jamaica. How far many hours by road to kinston from this property? As we strive every day to fulfill our mission to turn guests into fans, we look forward to seeing another glowing five-star review from your next visit to our resort! We recommend calling ahead to confirm details. Then, I had to purchase a new suitcase because I was leaving for Aruba on June 27. We loved the sunset beach. I specifically asked if room was partially ocean view at the front desk, and gentleman was honest, I do not know Well sure enough, room was 10 % ocean view with 90% garden view. Do the Junior Suite I have a private entry. I loved this hotel. This is the version of our website addressed to speakers of English in the United States. Couples in particular like the location they rated it 8.8 for a two-person trip. We strive every day to fulfill our mission to turn guests into fans. Location: 45 min from the Airport, amazing drive, make sure you talk to driver, he/she will tell you a lot about Jamaica Culture. We take great pride in maintaining our beautiful beaches and preparing delicious food for your enjoyment. We strive every day to fulfill our mission to turn guests into fans. Error: We appreciate your feedback on the condition of our rooms and public spaces, as it allows us to share that we are currently executing extensive renovations of our resort to enhance the guest experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Pasta chef, and best coffee. Staff was Great, Loved the expansive pool area which prevented overcrowding. So where can I begin to start. Actual travel distances may vary. Dont include any personal, political, ethical, or religious commentary. The food was actually good. I can highlight Athena from a buffet as well as her colleague (sorry did not catch his name, biggest server) were professional, pleasant to talk to and always smiling. Warmest regards, Enrico Pezzoli General Manager. Contributions should be appropriate for a global audience. Teneikie from Entertainment was a great person , she was helpful and always there when we needed her .. she was kind & treated us like family . We will share your comments to motivate her to continue shining like a star! Respect the privacy of others. The most helpful contributions are detailed and help others make better decisions. WiFi is available in public areas and is free of charge. Warmest regards, Enrico Pezzoli General Manager. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. I upgraded my room a suite and only then I could see ocean, just how I like it. The atmosphere is great and the people are great. hi, bedding is based on availability upon arrival. Booking.com. They say before saying negative, take some time, so I did, one month overdue. We will do our best to ensure your next stay exceeds your expectations. Resort has a beautiful natural Coral Bay where you can spend hours snorkeling. . Lifeguards 5 star, he waited over our beach chair to make sure no one take a phone Landscaping 5 star, nice and clean, staff is super friendly. And is there room service? * Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. We recommend calling ahead to confirm details. We are taking the necessary measures to correct these issues immediately and avoid recurrence by implementing more training and coaching of our staff to not only meet our guests expectations but exceed them. We are honored to have delivered a great time at our resort. when I say big I mean big. If we find any, we delete them and, if necessary, take action against whoever is responsible. I stayed at other all inclusive hotels in Jamaica, including Secrets, which is far more expensive, but the food was the best at Grand Palladium., they had several options to fit any variety of people., the beach the pools the restaurants everyone was very nice it is a beautiful resort plan on going back, I did have a couple power outages while I was staying there but other than that the resort was amazing., its big spacious, open and clean. It brings us great joy that you found our entertainment to be the highlight of your vacation. Browse questions from guests for anything extra you want to know about the property. We will definitely come back to Grand Palladium and go to the Juniors club again because Kwesi did an amazing job. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. We headed to the bathroom. All rights reserved. We hope this experience has not destroyed your impression of our resort, and Though an apology will regrettably not change the outcome of your experience, we extend one with genuineness. Does Grand Palladium Lady Hamilton Resort & Spa have any great views? We spent a lot of time in the Black and White Junior club with Kwesi. Very peaceful. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. You'll receive an email as soon as the property answers your question. A games lounge, fitness center and mini-golf are all available. Try again. Hotel tried to charge me 200 for that, then when they learned, that it has to be done for tomorrow's flight, (you have to take PCR test within 24 hours) price increased to 300, after negotiation, they still charge me 30 for a molecular test. A gift shop, business center and vehicle rentals are also open. It is always a pleasure reading feedback that highlights our exceptional staff. We work diligently to clean, maintain, replenish supplies, perform necessary repairs and upgrades, and prepare rooms for upcoming guests. I have shared your feedback with our housekeeping and maintenance teams to ensure issues like this do not occur again. You can only leave a review within 28 days after check-out. She was great ! We cannot wait to meet you. We assure you the lapses in service you encountered are not indicative of the high standard our guests have come to know and expect. They're also applicable regardless of the comment's tone. All inclusive does that mean breakfast and dinner. What food & drink options are available at Grand Palladium Lady Hamilton Resort & Spa? So, then I order pizza because nothing was appease on the menu. I booked one bedroom suite and need a king size bed. Staff was courteous, kind and attentive overall. To see correct prices and occupancy info, add the number and ages of children in your group to your search. We assure you that this is certainly not indicative of the high standard of service our guests have come to know and expect. It brings us great pleasure to read feedback about our staff members that positively impacted your time with us. We are truly saddened to hear of the numerous issues mentioned in your review and deeply regret not delivering on our commitments to providing high-quality service on this occasion. The staff were all very friendly and helpful. The property usually replies within a few days. When is the best time to visit your property for the perfect beach holiday? Bedding is based on availability upon arrival and the options are between 2 double beds or a king bed. Review collected in partnership with this hotel, There are more places to choose from in the, grand palladium lady hamilton hotel lucea, grand palladium lady hamilton resort and spa. Warmest regards, Enrico Pezzoli General Manager. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Sangster International Airport is less than 22 miles away. Nothing. - As I mentioned already, if you ask for extra water, be prepared that guest service will say yes, and water was not delivered at all. Staff was as accommodating as circumstances would allow (I still felt remnants of COVID) but overall the staff was pleasant, helpful and professional. My room exceeded my expectations. The description says this room has a twin bed for 2 adults, is that a misprint? love it. Please enter the dates of your stay and check what conditions apply to your preferred room. My cousins, siblings, and I had a wonderful time at grand palladium with the rest of our family. We are proud to know we delivered on our commitment to providing a grand time for you and your family. Are any cleaning services offered at Grand Palladium Lady Hamilton Resort & Spa? When, I got home . ATM & Currency Exchange: Need cash? Your question will be published on Booking.com after it's approved and answered. We will do our best to ensure your next stay exceeds your expectations. Yes, Grand Palladium Lady Hamilton Resort & Spa offers an airport shuttle for guests. We are also pleased that our delicious food, rooms, and facilities met your expectations. She is known for her friendly demeanor and for going above and beyond for anyone she comes across. It was a pleasure hosting you. Read more about possible travel restrictions before you go. We are proud to hear that our staff continues to wow guests with their friendly demeanor and has made you feel welcome. Approximate prices in USD for a 1-night stay, We'll show you stays where you can have the entire place to yourself, This property has taken extra health and hygiene measures to ensure your safety is their priority. We are thrilled you enjoyed an exciting volleyball game against some of our staff. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. At one point there was no knock the door was just opening and it was a good thing the chain was on it because we were naked. Yes, dry cleaning and laundry service are offered to guests. How to get to Grand Palladium Lady Hamilton Resort & Spa - All Inclusive from Sangster International Airport. Beach 5 star, but it is mother nature, has nothing to do with the hotel. Contributions should be travel related. The patio was dirty and the outdoor shower had no shower head. Promotional content will be removed. Mr. Spence work for hotel in Hospitality department.. I have never been so terrified in my life because I never had nothing happen to me in all my years of traveling in or out the country, I'm so lucky that I never brought my suitcase in my house. Ideally, we'd publish every review we get, positive and negative. Room service is also available but will attract a cost of $10 per delivery. The Grand Palladium Lady Hamilton is 8 minutes from downtown Lucea. Cancellation and prepayment policies vary according to accommodations type. The variety of rooms, the food and the facility as a whole was top of the lineI would not hesitate to travel to the Grand Palladium again. Top Location: Highly rated by recent guests (8.6). We have great partnerships with third-party excursion providers, like the one you mentioned. Dear Linda B, Thank you for choosing us as your vacation destination and sharing feedback on your recent experience at Grand Palladium Lady Hamilton Resort & Spa! Caribbean weather is very unpredictable, it could be sunny today and rainy tomorrow but the summer time ranging from June-August is usually the best days for beach adventures. The restaurant was ABSOLUTELY the WORST. We strive every day to fulfill our mission to turn guests into fans. Are all the alcohol beverages and restaurants included in the all inclusive. Excellent staff. Restocking is not daily and we had to ask for more bottled water, which was delivered once and ignored second time. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Loved the expansive pool area which prevented overcrowding. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. love it, The property is beautiful but the customer service from the staff was EXCELLENT.. Food was mind blowing and the property was very clean. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. The staff were all very friendly and helpful., My villa was everything. Food was real good. Asked about: Junior Suite Beachside Ocean View Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. On June 18-22, 2022. Great location - show map, The property is a great destination with enough space and activities that will easily keep boredom at bay. Is your private beach next to the property or do I need to use a means of transportation to go there? Are there opportunities to exercise at Grand Palladium Lady Hamilton Resort & Spa? He showed us games, taught is patois, and had fun with us for the entire time we were there. Sorry, reservations for more than 90 nights aren't possible. Palladium Hotel Group. Our kids club is filled with entertainment for the children and staff members who want nothin more than to keep them happy and entertained. The. Unfortunately, your first time at our resort and beautiful island to celebrate a special occasion has been marred by these circumstances. if the writer is claiming to be someone else). The property is a great destination with enough space and activities that will easily keep boredom at bay. We strive every day to fulfill our mission to turn guests into fans. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. I have shared your feedback with our housekeeping and maintenance teams to ensure problems like this do not occur again. He just listening and didn't do absolutely nothing. Does Grand Palladium Lady Hamilton Resort & Spa have airport transportation? The staff were very friendly. Staff were very helpful . When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Life shows were amazing. We are thrilled you enjoyed many aspects of your stay, but we hope the good parts weren't overshadowed by the less-than-stellar areas. I had to wash all my clothes in hot water. Does Grand Palladium Lady Hamilton Resort & Spa have an airport shuttle? Loved it. Not even cold air was in it. language, whether its just a rating or contains comments as well, etc.). The staff are great. A children's water park and a variety of water sports are also available. We look forward to seeing you again soon as we strive every day to fulfill our mission to turn guests into fans. Jacuzzi was awesome. They have a lot of fun activities to entertain our guests during their stay. How far are you from the Montego Bay airport? emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. If you stayed at this property through Booking.com, you can write a review. Jacuzzi was awesome. 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