I mean, this is for a WEDDING. ok the swatches shopping to make sure theyd match dresses we got from other places. I want to know where it is. We ran into a little issue where one of the bridesmaids dresses was not going to arrive in time for the wedding. I could not have been more dissapointed with this company, and I really wanted to like it. Because of my sizing, after purchase I will need to have the dress tailored to be taken in at the waist, which will be costly as well. Save the headache and find a retailer that can deliver on its product and promises. I'm now out almost 300$ on a dress and forced to find new dresses for all three bridesmaids. Do your bridesmaids a favor and order from somewhere that takes your measurements and does a fitting in person. for our December wedding! Ive been in 5 weddings and these were the worst dresses by far. Absolutely loved working with this company! I then asked for a refund, so I could at least try to find a bridesmaids dress elsewhere. (I ordered from Azazie and CUSTOM, not made to order dress -which would theoretically take longer- shipped far before the shipping window) so, I ordered with 4+ months to spare. There are no returns so how is anyone supposed to know what fits. I had to pay another $200 for a new dress in a bigger size and when I got that one it fit exactly the same as the first dress. As a COVID bride, I have been wildly impressed with how efficient and well-thought-out their business model is. There were seams that were loose (with white string on a dark red dress), snags that ran across the dress, bumps on the side seams (because it was done so poorly), and the area where the slits start the dress was sewn so it came inward and made your hips look larger. They were SO stunning. Hopefully this will save some human the unnecessary stress our bridal party has had to bear witness to, and for the love of all things beautiful in this world - DO NOT ORDER ANYTHING FROM THIS BUSINESS. the pandemic. I was unaware that they took 12+ weeks to make and ship the dresses, and the Hi Ashlyn! They had a back-up dress in the same style but different size and offered to send that one and refund us for alterations, but luckily the original dress ended up shipping on time. ferent lengths so you might need to hem them to fit your exact heel height. We had ourselves a little try on party as dresses started to come in and it is seriously fool proof! anged the dress, but it did not fit either. Turn around time is lengthy, but worth it for the quality and price. Unfortunately I wouldnt recommend Reverly, they have beautiful dresses but had more than one issue with them To top it off, when I brought both dresses to a tailor, she said they make the dresses so that there is no room to take them out (so you have to spend more money and buy a new one since they have NO return or exchange policy). I loved being able to order sample swatches and dresses to try on. ach woman near-perfectly out of the box (except for hemming), and looked fantastic. Half of my bridesmaids used the home try-on option, which was great to have since they were not sure which styles would look best on them until after trying them on. I can not believe the absolutely horrid customer service. they are shipped to you. The added stress of their process is not the way to go when preparing for a wedding. The fit is bad. We are SO thrilled you loved Rory for your wedding. I bought a bridesmaid dress for my sister's wedding and I was shipped a clearly USED dress. 1)there shipping time is pretty bad. If I could give them zero stars I would. They were very helpful and extremely communicative through the process (I was obviously freaking out). and let me keep the dresses longer than their stated time so I could have my party. We apologize you weren't happy with our customer service. Im so excited to get my dress and will definitely be writing a fantastic review afterwards. ample ordering, sizing help to the final purchase the customer service has been 100%! Thank you so much for your feedback! Not only was the home try-on process a breeze, but also once the actual gowns arrived, they were were beautifully made, fit e Hi Lisa! The dresses were fantastic - quality material and construction, color matched the swatch exactly. It is literally the peak of one of the busiest wedding seasons (ever) and the issue was entirely not their fault. However, shopping their website was not easy. I also messaged Revelry a few times on Facebook asking for color combination photos and they were so accommodating. The company aims to give those searching for gowns a modern shopping experience while offering comfortable and beautiful styles. We had previously offered to cover the cost of dry cleaning as a solution if the wedding was too soon to offer a remake. We are so sorry to hear that this was your experience. Mind you these are final sale, and you enter the wedding date when you place the order. Our bridesmaid line is available in 0-32. The other gals had no issues. I got an email yesterday stating that my dress and my sister in laws dress have been shipped. I recommend this company 100%. I would suggest Reverly to another bride but caution them to only order 18+ weeks before the wedding. I called customer service about a mistake I had made with my bridesmaid d We decided on Revelry for our bridal party dresses. e, we realized the sizing was WAY OFF. Matron of Honor for my nieces wedding and now mother of the groom. Plus, they are so flattering on! We are very upfront that swatches can appear different depending on lighting. For the weddings that I wore BHLDN dresses for, I was annoyed at the price, but now I'm about to have spent more than I did on the BHLDN dresses. I've worn BHLDN dresses for two weddings I've been in, and although they are expensive, the experience was good and easy. r the 30 days. Her team sought high-quality materials, fresh silhouettes, and elegant color palettes. We are working to provide clear communication of our policies through our check out process and FAQ page! Why would this not apply to my prior order? After looking at the dress, the size on the tag was not the actual size of the dress and the size we wanted would not have been a fit for her either. The at home try on gave me a chance to have a little party with all my girls and let them decide on what they wanted together rather then only two at a time in stores during Couldn't find the right mother of the groom dress anywhere. I ordered from this site for my brother and now sister-in-law's wedding. They have a wide range of styles available, including dresses, skirts, and pants. e to exchange my dress for the right size and length and have plenty of time before the wedding for alterations! Wouldnt recommend to anyone, especially for something as important as your wedding. I then wrote them on Instagram since I had received a response from them on a post the previous day, they opened the message it showed read and they never responded. e a dress in stock which I would get sooner. Overall I was super happy!! I sent them a photo that these were still boxed and in bags and clearly had not been used. be sister in law had a dress in time for the wedding! Good for them. They clearly care about their customers and were absolutely wonderful to deal with. We're sorry to hear you had an unpleasant interaction with our customer service team. I was told that all sales are final and they will not issue a refund. LOVE YOU GUYS SO MUCH!!! So grateful for all their help! - A decorative strap across the back of one of one the dresses broke off while getting makeup done, and we had to sew it back on. With a large group of different ages, styles, bodies, height, and skin color, everyone was able to find something they liked and the perfect fit. I am in management and if my company messed up this bad I would have gone out of my way to update the client. It's impossible to filter just by one color and their filters in general don't work. I have bought 3 bridesmaids dresses in different fabricsand each time I have been more impressed than the last! It is our goal to be a fun, easy part of the wedding planning process. Their designs are exclusively available on their website, and each dress is made-to-order. Thanks so much for taking the time to write a positive review! Not only that but the customer service at Revelry was amazing. The length sizing may be a tad confusing so confirm with your bridesmaids/bride you have the right length. is seemed like the perfect resolution. I had paid for both dresses. If you don't return them in the ridiculously short period of time for the at home try-on you have to pay for them in full. Their dresses are great quality and I cant wait to wear mine. they were able to find one in inventory and send it to me right away. ", Get Our Wedding Planner App On Your Mobile Device. I did the try on at home dresses with Revelry to see which style/size I liked and that was very convenient. Whoever is making these, is doing a poor job, yet they charge high enough prices, I would expect a quality product. We would love to know more if you email hello@shoprevelry.com. I called customer service and they were able to exchange DO NOT ODER FROM THEM. Who would buy it?! Then, once they hit an order threshold they would move it to production. SAVE YOUR MONEY, DO NOT SHOP AT REVELRY. Would tell any bride to avoid this company. Hi Samantha! She was able to help ensure that our dresses were shipped out in time which was a huge relief. All because of a company that seemingly refuses to take their time to simply switch two dresses to help a customer who didnt have the option when they ordered their dress and doesnt have another couple hundred dollars for a new one. I immediately contacted the company and assumed that they would make the situation right. We are so thrilled to have been a part of your wedding journey. The girls were in the deep olive satin dresses and the men had the olive ties. box for less than 5 min to try on and overnighted back to the store that same day. Im my opinion, Davids bridal has better styles to chose from at a better price point with the exact same fabric and quality. I've been in several wedding before and none of the dresses were as high quality. r, and we do our best to be upfront about this throughout the ordering process. The best part is that if you want to avoid this by trying a dress on at home (if you have the time), they even charge you for that. s able to order try ons when it worked for them and Facetimed me with their favorites. I asked for a refund and cancellation on all 3, and they said they could do it for 2 because one was being made. Revelry was founded in 2008 as a boutique for sorority recruitment clothing. t to the wrong address. . The best dresses ever! (She didn't even have to know what happened :) ). They will ship you pre-made dresses so you can try them on in the comfort of your own home. When I contacted revelry about it they said that because it was after 30 days and because I made "alterations" that they could not return it. Thanks to Rachel for the answered questions while I make my next purchase! I see they say they care about customer service, but to have a situation like this happen where months go by without telling someone you have canceled their order and not refunded them until they reach out is extremely unprofessional and will not be using you for my own wedding. Thank you so much for sharing the love! ! On top of it, the backup dress had a run up the side of it, and my seamstress had to restitch the sides because the seams were very weak. I was absolutely blown away with the great response from Rachel at Reverly. I cannot recommend this company enough! Go with AZAZIE, double the quality and half the price. We are a growing company, and we really value your feedback. I completely messed this up and my dress was too short BUT Vanessa on the support team could not have been more amazing and worked with m Revelry is awesome! If you look through there Instagram in the comments there a tons of complaints because that is the only way to get someones attention, However, they wouldn't refund me anything for messing up my order and sending me a dress in a style I didn't order/didn't want. Those should by ALL MEANS not be considered "alterations." I had girls of various heights and sizes and the Dawson style truly looked so flattering on everyone. It was in stock and offered to ship it same day to me Hi Gabrielle, ever had to have it altered. We are so sorry you were disappointed with your dress. These bridesmaid dresses are absolutely stunning! The dresses are made-to-order. We are so happy that your bridal party loved their velvet dresses! I ordered my dress too late and it wasnt going to be here on time. The customer service of Revelry is top of the line! Sandra was beyond kind and always provided a quick response to any questions/concerns I had regarding my order. I will never recommend Revelry to anyone who is planning a wedding. My bridesmaids ended up in the Dakota dress in black velvet and they looked STUNNING. 100% recommend! Due to the nature of the line of work that I am in, I am not allowed to have a public online presence and have to use a pseudonym for my name. For the cost of the dress, this probably shouldnt have happened. Do yourself a favor and look for dresses literally anywhere else. So you spend even more money in alterations after waiting 10 weeks for the dress to get to you. It was like talking to a robot who took 0 ownership or accountability. I love the versatility in styles and fabrics, and Revelry is constantly releasing new colors and styles! Thank you Revelry for maki My bridesmaids (and one groomswoman) wore velvet Revelry dresses at my wedding and we couldn't stop raving about them! d stuck with $200 piece of crap they wont let me return. Apparel factories have minimums and they have to reach a minimum as well. The issue was entirely my error and had nothing to do with anything on Revelry's end. Revelrys customer service is responsive but unhelpful. I was the MOH for my sisters wedding and wanted a dress that was different from the rest of the bridesmaids (who did not use revelry) so I went with the skye satin dress. earlier because of shipping delays but thats nothing to do with the company. I gave two stars instead of 1 because of the at home try on feature - they probably know their sizing and dresses are so terrible so they give people the option to discover that prior to ordering. My grandmother is a seamstress and when I took it to her, she laughed at the quality and said that the seams have no room to let out or redo. We do have a strict return policy for our shrugs and state this at the time of purchase. My actual dress came fitting more snuggly, but even worse, the seams are all bubbli HORRIBLE EXPERIENCE Any other company would have owned up to their mistakes. I found Revelry after being in a fourth wedding and now Ill never go back. We also take claims that our dresses were worn before and altered very seriously. Azazie had better quality on their dress to be honest (and they're much cheaper). I ordered 3 bridesmaids dresses after going through multiple try on boxes, based on that chart. You order based on their size chart and order a set size. But they did not. 15 weeks had passed and I emailed asking for updates on the dress I ideally wanted for the wedding to match the other bridesmaids and they told me that had canceled my order because I had the other dress even though I explicitly said I wanted both. I then went to the website and filled out their form with my issue, and received no response. en I finally got it, but Reverly didn't care. They still couldnt tell me that info. I also purchased the swatches so that I could see the fabric and color up close, and it was the exact shade of terracotta that I was looking for. The dresses were delivered on time, and they came out absolutely gorgeous. I may now end up with no dress to wear to my sisters wedding when I purchased one. also one of the girls dresses got butchered by a tailor and my wedding is in 3 weeks. This company clearly only cares about the money and not the importance of customer service, I would never recommend them to anyone. So many people raved about the style and quality of their gowns. After over a month in production and 0 update on my order (again, other retailers provide ample insight into your order and status updates) I reached out because I was getting nervous. 2) Since these dresses are made to order, they should have an hourglass shape/curvy fit. My Mother, MIL and Step MIL also all purchased their dresses here. My mom called again today to check in and they finally emailed back saying their production team denied the request to cancel the two orders and give us a refund. ping was quick and sending the samples back was so easy. Other retailers are custom & take half the amount of time. I fixed a super poorly made dress and the company had no words for me except for "you should have figured it out within 30 days" and "We cant accept it with alterations." I think it was way overly priced given the poor quality. I contacted the team, talked to Alexa, and she was super helpful and they helped work around my situation and Im so grateful for that. No Interest if paid in full in 6 months on $99+. at home try on service and ordering their color swatches! the seeamstress told me she cannot even fix it. We do ask to be notified of any issues or concerns within 30 days of delivery so we have time to look into your options. These dresses are not "made to order." This is no way to run a business especially when you charge $189 plus for a dress. My only advice is make sure that you do order them a little bit Hi Kay! They have great variety for every shape and size and theyre very responsive when you have questions. ress order. Terrible customer service! I can't even imagine all the moving parts involved in running a custom bridal shop with incredibly high demand - but the experience I had today really goes to show how much they care about doing all they can to make weddings go smoothly for their customers. Thank you for sharing your experience. This has honestly been a nightmare and I would hope all brides check out reviews before moving forward with this company. Sewing is poor quality. The dress was not made well and took forever to get. how the true color in all of our marketing materials. All I received were canned responses & 0 actual support. We did not select the size based on her measurements and that was the first mistake on us. Absolutely loved my experience with Revelry! And they included a few little surprises too. I paid for the try-on, then ordered the same size, to then not be able to zip it up at all once it came in. They mentioned they make things to order which is why they can't accept returns outside a certain window (still not really sure how that makes sense but I'm not in the industry), but when I look at their website, it shows they are currently out of this product. Thank you so much for your positive review! The best dresses ever!!! If I could describe this dress in two words: expensive frumpy. As brides we put a lot of effort into planning our wedding and no one deserves to partner with a company that truly only cares about the money they receive with no regard for how important your wedding is. I highly recommend these dresses. I was obviously upset by this response as I needed the dress since I was a bridesmaid. Give some lead time as it takes a long time from fitting to receiving final dress. I ordered try-at home dresses for all my bridesmaids and had a home try-on party. We are so happy that your dress made you feel beautiful- that is so good to hear! I just want to know the confirmed delivery date before spending more money to a lost cause. The thing Revelry doesnt want you to know is We used revelry for my bridesmaid dresses and they were amazing! When I asked Revelry how I could handle this, they said "no problem!" Thank you for absolutely nothing but a headache. I would highly recommend them to anyone for dresses!! If you can email us at hello@shoprevelry.com we'd like to look into this further with you! I searched high and low to find a classy, not so typical dress for my bridesmaids. Representatives obviously dont care about the reputation they are putting out. I now get to wear the dress thanks to them speeding up production. Revelrys dresses are ALL $189 no matter what style you get. My bridesmaids were so happy with the fit and feel! They offer home try on so you can see samples of the gown on your body as well as swatches. This is likely why their lead times have such large windows and they have 0 insight to where orders are. and fabrics, I worked with a stylist who made suggestions based on the venue and time of year, and also sent me several pictures of different dress combinations. Dessy, Adriana Papell and Davids have much better dresses at a much better value. Not once did they admit fault or offer any other solution. Hi Lexi! Why would new orders have faster lead times than orders already placed?? I was well ahead of schedule, so it was okay. I was so appreciative because they did not have to go the extra mile to see if their warehouse had a dress; let alone, offer it to me and ship it expeditiously! Shipping was out pretty far but the dresses ended up coming in a couple weeks before they initially were expected. Customer service tried to tell me since it had been over 30 days they couldn't do anything. Thanks Rachel! Our goal is always to s Maddie is the one who has helped me order or adjust my items and she far exceeded my expectations! We can assure you that customer service is a top priority for us and we strive to provide the best experience possible to our brides/bridesmaids. I have yet to receive my dress but other members of the bridal party have, they are beautiful and well made. Myself and two other bridesmaids wore the Skye dress in emerald green satin at a wedding this past Friday, and these dresses were just nooooot worth the money. I think what disappointed me the most was that no one I spoke with was willing to work with me to find ANY sort of solution (I instead was told to just sell them on a resale site). So many compliments! I was pretty picky when it came to wedding looks and attire and Revelry met all of my expectations! Dont recommend using this company for your wedding. All they could say is that it *might* be done 2 weeks after the wedding. They hold 0 fabric liability or inventory and have a window of time collecting orders through their site. After ordering and waiting the 12-16 weeks for the dresses to arriv Revelry made trying on dresses so simple! I ordered my first dress and understood the shipping windows but had not had familiarity with the production schedule taking quite so long. Well, because my dress has no guarantee of getting here on time, I called their customer service and ordered a second dress as a backup, but hopeful that the dress I was supposed to have would come in time. Meanwhile if they gave me a realistic expectation about their time line I could have gone WEEKS ago to see if I could repair it when I originally had a seamstress appointment that I ended up canceling. All of my girls are different shapes and sizes and all were able to find a dress that fit them well. with their no-return policy. Thank you so much for taking the time to leave some kind words for us! What an AWFUL company. Welp..it is now 5 days before the wedding and I received ZERO notification about the status of the dress. We love helping our brides pick out the perfect color and fabric combinations. Beautiful dresses but terrible quality ties and they wont take them back or refund your money. I am so excited to wear a Revelry dress on my best friends wedding day and I will be sure to recommend them to anyone looking for a dress for any occasion or their special day! but Was I supposed to walk down the aisle and have the skirt fall off? I loved my champagne gold satin bridesmaid dresses and all of my bridesmaids did too! Extremely unhelpful. my straps was fully sewn on backwards, one of them came with a stain on the dress and the other one had a bunch of small, scratch like tears in the ruching of the bust. I honestly felt ridiculous while dialing because I totally expected to hear that they were sorry for the situation I was in but that there was nothing they could do. Customer service is very difficult to get a response back, we got the dresses back BUT the color was different Rachel was amazing to work with, she really helped me a lot when trying to find a last minute dress for a wedding. I had a hole. One of my bridesmaids have already received their dress and loves it! Shes awesome! The wedding I am in is on April 16. This company has some of the worst customer service I have ever experienced. And no plastic storage bag for keeping. mount of time, but I digress.