On Sept. 5 ************************************************************************* the making process. Your feedback will help users like you to make informed decisions and will help us to improve our product offerings! You should replace the defective product that was defective three weeks after purchase and the pictures clearly show the defect from over a year ago. When I tried RocketReach and to find business information about key people in seconds in an easy and seamless process, I was hooked! ComplaintsComplaints for Swimline CorporationPool Cover ServiceView Business profile. Spoke to ******************* who said I must go through Swimline warranty. Both in the scope of the searches, and in the number of accurate emails found, I find it surpasses others. Find the most crucial people you need to bring your product to with our advanced search features and then immediately take action, leaving your competition in the dust. Local store prices may vary from those displayed. Our warranty clearly states we warranty our products to be free from manufacturer's defects. The tool reduced the time to connect with new prospects by close to 90%. Scouring the web at all hours of the night wasn't gonna cut it. If I was asked a year ago when i originally had the problem, I would have had the receipt. BBB Business Profiles may not be reproduced for sales or promotional purposes. Search and discover companies that match the right target criteria. Be the first to rate it. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They dont seem like a company that stands behind there products nor do they seem concerned with there customers satisfaction. [no response has been given by Swimline. 5 free lookups per month. It's the best, most effective email search engine I've used yet, and I've tried a few. I am attaching the original email that was sent July of 2019, a few weeks after purchase, there is also the original picture attached of the defective product that was a few weeks old. But you did not respond to my problem. Organize your contacts with fully customizable lists and integrate with your existing CRM or ATS for seamless workflow. Issue was not resolved due to Swimline Employee stopped communication with me after I answered all her questions and she couldn't change the narrative to it being my fault or issue. I purchased a lounge pool chair in July of 2019, the product name is SunChaser #10010; I paid over $100.00 at my local pool supply store. I contacted Swimline and provided all necessary documents and included several pictures. Before RocketReach, the process of sourcing email addresses consisted of scouring the internet, asking mutual friends, or stalking on LinkedIn. Well guide you through the process. I spoke to a *********************** multiple time through email. Trusted by over 12.5 million users and 95% of the S&P 500. As a matter of policy, BBB does not endorse any product, service or business. Swimline really doesnt have a warranty. Then with your lookups you and your team can easily start engaging with customized outreach campaigns and more. Reach out directly with real-time validated email and phone numbers, and take it to the next step by creating personal and reusable email templates that integrate with your existing email provider. Great for building a list of leads. State University of New York College of Agriculture and Technology at Cobleskill. I would like a replacement cushion sent as I was well within my time of warrtany. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Our data is constantly growing, always providing you with the freshest and most up-to-date leads. Our workflow has solid direction now - we have a process in place the begins with RocketReach and ends with huge contact lists for our sales team..it probably saves Feedtrail about 3 months of work in terms of lead gathering. They also stated that its been installed for 7 months, even if I didnt use pool until June. If I was asked a year ago when i originally had the problem, I would have had the receipt. But it was frustrating for us to have to wait for people to accept our connection requests (if they accepted them at all) and sending is too expensive..this was a major speed bump in our workflow and source of never ending frustration.. With the shear number of contacts we've been able to find using RocketReach, the platform has probably saved us nearly five years' worth of waiting. Power up your marketing and get people to pay attention to your business, pursuit, or clients. I also like the layout, which is easy on the eye, more attractive and efficient. Find prospects, develop your lists, and track your marketing campaigns without even having to leave the RocketReach suite. {{ userNotificationState.getAlertCount('bell') }}, , we take and respond to many phone calls and emails regarding warranty claims. Its two weeks old and under a 1 year warranty so there should be no issue to send replacement part. One of the connections has defective threads and leaks. I used the chair this year and the tear in the seam is frayed and about 4 to 6 inches long and non-repairable. Had a new pool installed with liner from Swimline on 1/13/2021. With our advanced search, you and your team can quickly nail down the strongest prospects and ensure that you're going to find the best fit. Need Help? BBB Business Profiles are subject to change at any time. 2000-2022 Home Depot. If he can email me what he needs we will take care of it. We can divert our attention to actually going after the customer now! The bottom line is that it has been a effective tool in my work, as a non-profit reaching out to leadership. Learn about your hirees behavior and see whos opened, clicked, and replied to these emails all within the RocketReach platform included in every plan. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Inflatable UFO Lounge Chair Swimming Pool Float with Squirt Gun. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The most frustrating part was how time consuming this all was.The first time I used RocketReach was when I realized I made the right decision. Use of this site is subject to certain Terms Of Use. We had no where to begin. Empower your sales teams to reach the right decisions makers directly, using the most accurate and up-to-date emails, phone numbers and social media links. We will gladly send this customer the parts needed. Customer Reviews are not used in the calculation of BBB Rating, of those, 3 complaints were closed in last 12 months. Find the best candidates quicker than your competitors. I do not think that is an unreasonable policy. After approximately 15 emails the issue has not been resolved. Unfortunately, a hole that is found months later is not covered. In order for the BBB to appropriately process your response, you MUST answer the question above. I was assigned a project recently that regarded public relations, partnership, and outreach responsibilities and RocketReach not only connected me to prospective individuals but allowed me to streamline my search approach on the basis of location, skill set, and keyword. The service representative (***********************) stated that warranty only covers splits at the seam and that it shouldve been checked prior to install. As a company, we warrant our items for up to a year and require proof of purchase. RocketReach has given us a great place to start. No credit card required. BBB is here to help. I contacted their customer service again, after using the product a few times and noticed the material as fraying, needless to say I did not hear back from the company. International Association of Better Business Bureaus. Looking up emails for a targeted outreach was manual and enormously time consuming. It is a small hole in top of wall liner. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The person that handles them has been in this position for over 5 years and handles her job very professionally. All Rights Reserved. Strategic Initiatives Leader, {{ profile.teaser.phones.length }} available on, Tax Compliance Agent @ Nys Dept of Taxation & Finance. We always honor our warranty of 1 year from date of purchase. We can not refund the purchase since he did not purchase it from us. If you have questions or comments regarding the customer service you received please. Unfortunately it wasnt noticed at time of install and now Swimline refuses to replace liner or make some type of compromise or effort to help rectify this issue. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I loved the ability to determine personal emails from virtually anyone on the web with RocketReach. Finding emails for contacts turned into a one-and-done instead of a week long process. I feel that some kind of agreement couldve been made but as I stated Swimline refuses to honor any warranty. I contacted customer service because I was missing a strap that should have been in the box, I did receive the strap. Purchased a pool filter system from *******************. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Find contact details for 700 million professionals. I tried to contact customer service 07/**/2020 and I have not heard back from them, I figured I would try to make this right on my own but I did not receive a response. First use of pool wasnt till late June early July 2021. BBB Business Profiles generally cover a three-year reporting period. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Do you own this product? With RocketReach, youll find the right customers while gaining key insights into current company data and statistics. Prior to RocketReach, we would reach out to people through professional networking sites like Linkedln.