After logging in you can close it and return to this page. And all of this has been done to my wife and I, who are both account holders with diamond tier status for atleast the last 2 or 3 years. Coming to the conclusion that this room was already inhabited, I promptly returned to the desk downstairs where I explained the situation to Nicole, the clerk who had checked us in. BAD Choice Hotels. That, was almost a week ago now. Then they called me back in about 15 minutes and said they would refund the 16,000 points. After I followed up I was told they would only refund 6,000 of my points. Towards the end of the day I was rushing to get out of a room to get my son from daycare and I left my wallet in a room (that was not going to be occupied by guest that afternoon). I have called every morning, afternoon and evening to no avail. A White Gent. All while my children were getting more upset due to there hunger. As i entered the room , a rather dark Lady with glasses looks at me with a very nasty stare as she walks towards me , shaking her head and saying NO NO NO ! Email is tlholla624@gmail.com. This situation should have been dealt with with one phone call. Five minutes later he comes back, Ok is not good enough! I BOOK AN ONLINE RESERVATION USING MY POINTS SOMEHOW MY RESERVATION WAS SHOWING AS A NO SHOW EVEN THOUGH I WAS THERE AND IN MY ROOM. When we got there we were totally shocked to see what shape Econolodge on 121 E. Mill Creek Road in Pigeon Forge Tennessee. How can this even happen? Please log in again. 2) The other draw is breakfast served the following morning. I have always loved the location on Dingens as it is convenient to all of my friends and family. Choice Hotels Corporate Office Headquarters. I was accused of fraud and blacklisted from a Comfort Suites in Monaca. I experienced a horrible night last evening which is our honeymoon trip passing through Colby KS. I could not lock the door. NEVER will i ever stay at anything owned by this company. I will also contact attorney, Ive never ever in my life got treated so bad like a piece of garbage you find on a side walk or something I just cant believe it I am clean cut well dressed person always shower the reason I say this is I just want to give the people an idea what Im like am the biggest thing I have is a good heart that would help anyone if I can do it I will anyway I lost my phone in the parking lot and my ringer was on low and I ask the guy at the front desk to call my phone please that way it starts to flash and I could see it I dropped it bringing groceries inside it was a little after 9pm he said no I said please can you call it so I can see it he said no anyway I said please my wifes pictures and videos of us having fun together are in there please she just passed away its the only videos I have of us I explained very polite and nice he wouldnt do it and to let you know I have been staying here for over a month waiting to find a new place but my wife just passed in this hotel I never got treated so bad ever and if I had more time you dont even know the half of the bad stuff this cold hearted I think Ive spent thousands of dollars since I been here I never asked for anything I mean anything nothing and just today I find out he doesnt want to give me no points for staying here either its not fair the guy that lives here pays 129 dollars less every week why cant I get that why because I told the manager he is cold hearted I hope if anyone cares that can do anything please call me 6105878987 text me this is just not rite if you only saw with your own eyes but the whole family works and lives here from overseas, The Philippines and South America are the only ones that answer! NO where on the site states that the pool is not done. It states very little for the gm to allow a staff member and or an employee to allegedly clean a room and leave it in the condition that I witnessed. The curtains had holes in them, a chair had material dragging on the floor, the mirrored closet door was off the track and had not been cleaned at all. She was so disrespectful I forgot to write down her name. Funny thing is all my confirmations were emailed to me and I have got email from the hotel on numerous occasions. She offered me 2000 points and I informed her that was an insult and she would not stay at this hotel. THEY DID NOT APPLY MY POINTS AND NOW 2 WEEKS LATER AFTER NUMEROUS ATTEMPTS OF TAKING CARE OF THIS NUMEROUS PHONE CALLS BEING PUT ON HOLD FOR 20-30 MINUTES AT A TIME EVERYDAY FOR THE LAST TWO WEEKS I SPEAK WITH SOME LADY BY THE NAME OF JAYVEE WHO APPARENTLY IS THE PRESIDENT OF CHOICE HOTELS TELLS ME SORRY WE CANT APPLY YOUR POINTS!!!!! The number of properties that are franchised is more than 6,800 in over 40 countries. Again no issue really and she was very nice. This was suppose to be their so called policy for this Hotel? I think it is about time that I look else where to stay when I come to Buffalo. The company operates under various brand names, namely Comfort Suites, Comfort Inn, Sleep Inn, etcetera. Yuk. Saw roaches again Wednesday night and contacted front desk for the manager, she had already gone. It was very dirty. I now show 3 different accounts. We stayed in Room 204. But they still are. I have also been communicating with the Duval County Board of Health. Absolutely shameful you should feel! The bathroom tile had hair on it. I normally travel for work, bit this time it was for the family. To the Executives of Choice Hotels, Let me know how you would like me to proceed. I called the hotels twice and the housekeeping manager and got no answer. No one from that hotel or Choice Hotels will assist me with this matter. One last thing, normall the breakfast is great an i know with covid it is limited in what can be done. did i hear her right . let me just tell you first im African American. Choice Hotels is an American chain of the international hotel company that focuses on providing not only the largest but also the best lodging services around the world. The company provides the largest hospitality services in the world, along with franchising options as well. Tried contacting corporate but when transferred to Executive Offices the call is dropped! I just looked at her with a smile and said Who you might be ? Pee on the bathroom floor, no shower curtain, the rod in the shower had been pulled from the wall and left leaning against the toilet, used soap in the shower, the floor looked like it had not been vacuumed in weeks. I have contacted the CFPA as well as the FTC on this matter and am only days away from retaining an attorney. It was the worst experience I ever had with this hotel. Karen did say they were in the process of remodeling some of their rooms and overall she was very nice and accommodating. He was rude and he walked away when I ask if he could give me a discount because there was no water. There are bugs that have taken up residency in the hotel. Since we made our arrival there on Thursday, the entire experience was horrible. The police really cant do anything about it. Please sir, I beg youhelp me make this right. I can not express how disappointed I am with Choice Hotels. My name is Tim Holland. I had gathered up my dirty towels for housekeeping, they never brought new towels. Star came to the room and hung up a shower curtain. But Im so upset, Im working hard to get a new place to live in and showing up at a new job to have my money stolen, is very disturbing and disheartening. When we got too the room the key cards did not work so I went down to the front desk and the agent Karen said she changed the room but forgot to code the keys. No issue at all. There was an elevator but was concern on the condition it was in and if it broke down you would be stuck in the elevator and there was no maintenance on site. Please see below my complaint. I cannot believe I was treated this way and it took quite sometime for them to mitigate this issue. Now its said such a respectable hotel do not want African Americans there . There was garbage in the halls, at first I thought it was a bad joke, but as we put the key in the door it became apparent that it wasnt a joke. I will contact local fire department & health department! I called to file my complaint today with Customer Relations, my case #10504820, concerning the above problems. I am not meaning to come off as a threatening individual but I have been backed into a corner and have been left with no other choice. It is a federal law that a service animal be allowed into a hotel or anywhere for that matter without charge! I had to get going so I had a bottle water and used that to take a wash rag bath uh, So when i was to check out the Manage told me it was a water main that broke. My name is Chyna Barbosa. This place is not doing anything to make me want to come back breakfast choice.yogurt, cereal , waffle, apples and coffee there is no option for gluten free. I left a week ago and they are still taking money off my card. I paid for my room through Hotels.com several weeks before I checked in. When we arrived we checked in and were given room 389. So literally, we had very little use of the internet in which we couldnt preside over our business.To further add insult to our horrific stay there, a cockroach strolls across the bathroom sink; utterly disgusting!!! I am Lifetime Platinum with Marriott, Diamond with Hilton, affiliated with Laquinta, Holiday Inn and Choice hotels but have NEVER seen a room in this condition. Patel because of his bad attitude, which I witnessed the day before I quit. I do not understand how they can say those rooms were ready for customers. We were so embarrassed. When I explained that we had added an additional night he started speaking a foreign language to the other attendant (which is very rude). She didnt want to shower because she wasnt sure where the backed up was really coming from. I spent 20 to 30 minuted of my time to find a nice room which is not right at all. The room had bloody sheets and urine on the bed as well as the covering. If, I stayed there and made another mistake its cause for me to be fired. I checked in around 3:00 p.m., went to a meeting and arrived at my room around 8:00 p.m. Last time costing me over $200, Choice Hotels took the same stance, accept I was even told they assessed a fine to that hotel, which happened to be in the amount of $200 dollars. Sunday, my wife and I checked In to the Woodbridge Suites San Antonio Fort Sam, for a week long stay we had reserved. She said it with TUTED//// IM THE HEAD MISTRESS AROUND HEREA ..and you need to leave please . i was shocked again . I used my points for the room and am very upset how this pretty much ruined my birthday weekend. As i write this i found out that i did use 12k points for this place which i thought was good but then this morning i find out i could have had my family stay at one of your Ascend properties for 2x the points i spent on this place and i should have done so. I would assume you dont want that type of franchisee with your name attached to it do you? Rude and unresponsive. Pool was green. I ended up fixing the sink issue for hotel. Patricia Chase. I am confident this is not an isolated incident and corporate should be apprised of the deplorable conditions. Not happy and wouldnt refer or return. If you would like to further communicate my phone number is 228-229-7593 my name is Lisa Jett and my sisters name is Lora Slusser and her phone number is 228-324-3989. The room we had was not very clean broken tile in the bath room, window shade with holes in it and it would not shut completely. All the door jams were filthy like they have not been cleaned in months. I am having problems . My wife and I wanted an weekend away for my birthday. Some of them are going to ruin the company. I want to speak Executive John Bonds regarding how you are treating your customers. I would appreciate it if you could email me a correct receipt for my stay. The lady sitting with him at the frontdesk says He only can hear out of one ear . just when she finished her sentence . We contacted the staff to let them know that our cable for television was going out every other minute. Felt very unsafe. The reason that I am sending this email is that I wanted to MAKE SURE that the executives of your corporation knows just how awful the customer service is at the Quality Inn in Plainfield, Connecticut. As u said before, I have contacted both the Consumer Protection Agency and the Federal Trade Commission to file complaints and I thought I would try to reach out to someone who might have the influence to fix the travesty that is happening at the consmer level, before I contact my attorney and the local and national media. My sister and I are traveling from Mississippi to Maine and we stopped at a choice hotel Econolodge at 222 Arsenal Rd., York, PA we were charged Twice by the Econolodge one charge for $76.64 and the other charge for $86.64. I cleaned the toilet, then when I sat down on the toilet, looking under the sink, there was so much dirt, caked on dirt all along the baseboard under the sink. This particular hotel and their general managers behavior reflects ignorance on your hotel chain. Lights burnt out. Now as im coming back from Walgreens , i go to there little breakfast room where they prepare the breakfast fo the guest . Made reservations online showed a beautiful picture of hotel. A very unhappy situation that possibly you or anyone in corporate can resolve for senior and handicapped couple! They charged $275.64 to my credit card last week. Horrible!!! We checked in to the hotel on 10-11-19 checked out on 10-13-19. While writing the word Refund on the top of a post-it, she immediately told me that it wasnt a problem and added you didnt even stay in the room. I requested a refund, and was told the fact that we went ahead and stayed, and didnt give the hotel a chance to rectify all the above issues that NO refund would be issued. To inspect Palm Bay Florida location I/95. Thats when I decided to quit for that was a threat to me. When entering the room I noticed abject FILTH! She then crumbled under the weight of the truth and began to apologize, divulging that she had only just gotten that job a couple of weeks prior and explained how bad she needed to keep the position she felt so lucky to have acquired. We finally got our room (116) and it was okay except for the disgusting carpet. i just smiled . I called police, they arrived and we went over the camera footage. I told Star I wanted to check out and not be billed but she informed me I would still be charged. Well, nice to know I have moved to Florida as per the copy of the receipt attached. It also shows another female employee from housekeeping going back onto the floor. I have asked for the owners contact information and she is unwilling to give it to me. This Quality Inn needs a make over big time. From that point on I was left ALONE at the front desk from 4pm-11pm customers coming in to book a room knew I was new and a few of them had sympathy for me knowing thats not right. They need a more accurate name. This is now the 5th time for this situation and call time..waiting 43 minutes the first is rather frustrating! We clean with bleach and Uv rays kills COVID but pools are closed Its obvious that the cleaning standards are so below the bar, and that its the way that this hotel functions on a regular basis. Not to my surprise, she never responded to my call or the alleged attempts by her staf led on sight. I chose this hotel because the reviews were good. She was apologetic and then coded 2 other rooms so I can take a look at those. I sent pictures of the room i was given to grdesk@choicehotels.com and I have many more. We basically,l spent the entire time there without being able to watch our favorite programs. I made reservations to stay at the Rodeway Inn, located in Tahlequah, Oklahoma for October 22, and checking out on October 23rd. They dont give a crap about their properties or their guests. I would appreciate a call back to speak to someone personallynumber is 954.445.5105. The former name of the company was Quality Courts United, which changed to Quality Motels in 1969 and again to Quality Inns, in the year 1972. They have not provided proof and threatened to call the police on me if I call into the hotel. Vis gift card that I received. The company was founded by seven motel owners. I will NOT allow another employer to fire me in this at will state of S.C. And finally they have at the hotel plastered on a sign that you PROMISE to satisfy us. There was no mention of this when we checked in, and when my husband went down to eat breakfast, there was no mention again about having individual meals in the back for hotel guests. She came up with a shower curtain, hung it up and seemed to be as surprised as I was concerning the conditions. To this day I havent received my money or a phone call from the manager. Now I understand what it means, BY THE BOOK-BY THE BOOM I suggest you stop using this slogan it sucks and so does Quality Inn. I have spoken with the call center for Choice Hotels, whom agrees that I should be refunded the fraudulent charges, however Shawntae is refusing to do so. The only person that it shows entering the room was the housekeeping manager. Long times.. 4 times after that. To my understanding, the housekeeping manager has to go and inspect the rooms after we clean them. After the year 1972, the company started franchising, and therefore established their presence in over 300 locations, all over the USA, in about 40 states. I am pursuing what will be a major issue!! I sent the following email to Tia Duggan, the alleged general manager: