As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The firmware is not interchangeable: Please do not be alarmed if a Firmware Mismatch message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVRs hardware. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . Downgrading is not recommended. This simply means that the firmware does not match the NVRs hardware. If you dont agree to these terms, you may not download or use any of those materials. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . Recording Data is still missing after database rebuild process. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION. Some version above support Database Rebuild via web access - K51 and K72. This model requires non-standard firmware. Doing so will permanently damage your system. If the log option is not available - access system via SSH can also obtain similar result. . If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. If Database Rebuild Started and Stopped log has been log only within few minutes. The firmware isnotinterchangeable: Please do not be alarmedif a Firmware Mismatch message pops up on the screen during the firmware upgrade. Doing so will permanently damage your system. If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the. If the log option is not available - access system via SSH can also obtain similar result. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly. If you dont agree to these terms, you may not download or use any of those materials. For ease of reference, these modified units are known as C-Version units. View the most updated version of this document here: https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions. The only difference between the C-Version and non-C-Version is the firmware. For ease of reference, these modified units are known as C-Version units. Hikvision network cameras with audio/flashing light can trigger audio warnings and emit flashing light when the alarm is triggered. To check log > System > Log > Information > Database Rebuild Started and Stopped. If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the. For large multi-site applications that can be connected via IP with devices centrally managed through HikCentral, Hangzhou Hikvision Digital Technology Co., Ltd. All Rights Reserved. Upgrade the DVR according to the chart above. Any v4.X build can be upgraded directly to v4.50.00. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade. If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the. Any v4.X build can be upgraded directly to v4.50.00. This model requires non-standard firmware. Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service, Hikvision's FCC Supplier's Declaration of Conformity (SDoC), License Activation/Deactivation for Offline Systems, CCPA Notice at Collection for California Employees and Job Applicants, Explosion-Proof and Anti-Corrosion Series, HikCentral ReGuard Video Alarm Monitoring, Optimus - Middleware Integration Solution, Peripheral Accessories of Mobile Video Systems, Self Screening and Questionnaire Solution, Automatic and rapid alarm triggered via camera, two-way audio, Audio warning upon detected intrusion to deter further intrusion, Two-way audio provides a proactive deterrent to prevent unauthorized behavior, Automatic and rapid audio warning when alarm is triggered with loud broadcast volume, Multiple linkage between speaker and camera: any alarm triggered from NVR-connected cameras can trigger any NVR connected IP speaker to play a customized message, Rapid audio warning when alarm is triggered, Audio can be linked to IP speaker through HikCentral Professional, One-Way audio with speaker through HikCentral to help operator communicate in emergencies. 5. Refer to Step 4 and onwards in the previous section. It is strongly recommend performing the Database Rebuild again. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries). This is clearly indicated on the NVR label and on the box by the serial number. These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. The camera, NVR and IP speaker are connected via switch and controlled and managed via NVR. High quality imaging with 2 MP, 1920 1080 resolution, Clear imaging against strong back light due to 130 dB true WDR technology, 3D DNR technology delivers clean and sharp images, Up to 40 m white light distance for bright night imaging, This model requires non-standard firmware. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. Privacy Policy. All recorders must reach v3.4.92 before proceeding further. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly. In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs. Some version above support Database Rebuild via web access - K51 and K72. NEED HELP with this product 2. If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. The only difference between the C-Version and non-C-Version is the firmware. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. Any v4.X build can be upgraded directly to v4.50.00. The only difference between the C-Version and non-C-Version is the firmware. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below. Recording Data is still missing after database rebuild process. To check log > System > Log > Information > Database Rebuild Started and Stopped. - Confirm channel's recording schedule is enable. Recording Data is still missing after database rebuild process. Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive. Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. Database rebuild may not has been completed properly. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries). Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. The only difference between the C-Version and non-C-Version is the firmware. FIND AN AUTHORIZED DISTRIBUTOR, A quick reference chart that outlines the differences between the various Hikvision camera products. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. ), One-way audio for multiple end devices (speech, music playing, etc. As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service, Hikvision's FCC Supplier's Declaration of Conformity (SDoC), License Activation/Deactivation for Offline Systems, CCPA Notice at Collection for California Employees and Job Applicants, Explosion-Proof and Anti-Corrosion Series, HikCentral ReGuard Video Alarm Monitoring, Optimus - Middleware Integration Solution, Touchless Identity Authentication Terminal, Peripheral Accessories of Mobile Video Systems, Self Screening and Questionnaire Solution, 2 MP Full Time Color Bullet and Turret Camera User Manual, A Baseline Multilingual Analog Camera QSG. Downgrading is not recommended. The firmware is, The non-C-Version (Q series) NVRs must use. You must use custom firmware v.4.1.25 from the. The firmware is not interchangeable: Please do not be alarmed if a Firmware Mismatch message pops up on the screen during the firmware upgrade. . The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. Perform Database Rebuild regardless if system is having any database issue symptom. View the most updated version of this document here: https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions. Database rebuild may not has been completed properly. Perform Database Rebuild regardless if system is having any database issue symptom. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below. - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. Export configuration is highly recommended before performing the upgrade. This model requires non-standard firmware. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below. This simply means that the firmware does not match the NVRs hardware. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . This simply means that the firmware does not match the NVRs hardware. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure. These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. 1. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION. Should the problem persist, contact technical support. v.4.1.xx) on this model. The process may still varies depends recording data. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below. The only difference between the C-Version and non-C-Version is the firmware. Any v4.X build can be upgraded directly to v4.50.00. if a Firmware Mismatch message pops up on the screen during the firmware upgrade. Doing so will permanently damage your system. Some version above support Database Rebuild via web access - K51 and K72. above. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application. This simply means that the firmware does not match the NVRs hardware. 2. View the most updated version of this document here:K-Series DVR upgrade instructionThe Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. v.4.1.xx) on this model. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries). Simply download the correct firmware and the upgrade will go through without any issue. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. Database rebuild may not has been completed properly. If Database Rebuild Started and Stopped log has been log only within few minutes. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. v.4.1.xx) on this model. For small applications such as indoor environments in an office, small retail shop, or convenience store. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. It is strongly recommend performing the Database Rebuild again. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail. v.4.1.xx) on this model. As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. If the log option is not available - access system via SSH can also obtain similar result. Simply download the correct firmware and the upgrade will go through without any issue. This is clearly indicated on the NVR label and on the box by the serial number. Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service, Hikvision's FCC Supplier's Declaration of Conformity (SDoC), License Activation/Deactivation for Offline Systems, CCPA Notice at Collection for California Employees and Job Applicants, Explosion-Proof and Anti-Corrosion Series, HikCentral ReGuard Video Alarm Monitoring, Optimus - Middleware Integration Solution, Touchless Identity Authentication Terminal, Peripheral Accessories of Mobile Video Systems, Self Screening and Questionnaire Solution, 2 MP Outdoor Ultra-Low Light PoC Bullet Camera, 2 MP Indoor Ultra-Low Light PoC Dome Camera, 2 MP Outdoor Ultra-Low Light PoC Turrent Camera, 2 MP Outdoor Ultra-Low Light Bullet Camera, 2 MP CMOS Motorized Varifocal IR Bullet Camera, 2 MP Outdoor Ultra-Low Light Turret Camera. If you dont agree to these terms, you may not download or use any of those materials. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.After upgrading to v4.X, the recorder database will need to be converted and optimize. Should the problem persist, contact technical support. As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. v.4.1.xx) on this model. - Check if the channel is on correct recording schedule. Refer to Step 4 and onwards in the previous section. . You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page. Some version above support Database Rebuild via web access - K51 and K72. In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs. After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. AcuSense 5 MP IR Fixed Turret Network Camera, AcuSense 5 MP IR Fixed Bullet Network Camera, Touchless Identity Authentication Terminal, This model requires non-standard firmware. Downgrading is not recommended. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade. Reconfirming Channel's Recording Schedule. For ease of reference, these modified units are known as C-Version units. After upgrading to v4.X, the recorder database will need to be converted and optimized. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. If you dont agree to these terms, you may not download or use any of those materials. You must use custom firmware v.4.1.25 from the. Database rebuild may not has been completed properly. NEED HELP with this product You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION. - Confirm channel's recording schedule is enable. If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. View the most updated version of this document here:K-Series DVR upgrade instructionThe Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. Database Rebuild process is average ~30 to 60min per TB. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete. Simply download the correct firmware and the upgrade will go through without any issue. View the most updated version of this document here:K-Series DVR upgrade instructionThe Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. The process may still varies depends recording data. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. IMPORTANT! Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service, Hikvision's FCC Supplier's Declaration of Conformity (SDoC), License Activation/Deactivation for Offline Systems, CCPA Notice at Collection for California Employees and Job Applicants, Explosion-Proof and Anti-Corrosion Series, HikCentral ReGuard Video Alarm Monitoring, Optimus - Middleware Integration Solution, Touchless Identity Authentication Terminal, Peripheral Accessories of Mobile Video Systems, Self Screening and Questionnaire Solution, 2 MP Full Time Color Bullet and Turret Camera User Manual, A Baseline Multilingual Analog Camera QSG. Simply download the correct firmware and the upgrade will go through without any issue. v.4.1.xx) on this model. After upgrading to v4.X, the recorder database will need to be converted and optimized. View the most updated version of this document here: https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries). For the ease of reference, these modified units are known as C-Version units. For details, refer to the section "Database Optimization and Repair" above. 1. This simply means that the firmware does not match the NVRs hardware. Refer to Step 4 and onwards in the previous section. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.