Questions and answers should be property- or room-related. The room was spacious, comfortable and very clean. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Yes, there are 3 onsite restaurants, featuring American cuisine. ShulasAmericas SteakHouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Your contribution should be yours. Your current currency is Argentine Peso, Choose your language. The most helpful contributions are detailed and help others make better decisions. Airport (RIC) - 30 min drive, Richmond Staples Mill Road Station - 18 min drive, Richmond Main Street Station - 19 min drive. I feel as if post covid hotels are trying to save money even though business is back and they are not providing the services we are paying for. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Lock in a great price for Hilton Richmond Hotel & Spa/Short Pump Town Center rated 8.6 by recent guests! Below are the verified reviews from guests that we have booked recently: We stayed at the Hilton Richmond Hotel and Spa/Short Pump for one night. Click here to read post guidelines. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. That's how we know our reviews come from real guests who have stayed at the property. Our stay was short (1 night). The Richmond Hilton is a nice hotel in a suburb. if the writer is claiming to be someone else). The manager and staff were really helpful. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Great location, conveniently located near many restaurants and shops (mall).. The team members working at this hotel are fantastic, the service is outstanding! Only a customer who booked through Booking.com and stayed at a specific property can write a review. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. Double-check your selected room for the maximum capacity. Read more about possible travel restrictions before you go. This information is provided by our partners. This property advises that enhanced cleaning and guest safety measures are currently in place. Are pets allowed at Hilton Richmond Hotel & Spa/Short Pump? The staff was also kind of sad and gloomy and NOT WELCOMING AT ALL. Excellent location show map, Excellent location rated 9.2/10! Travelers may receive a savings voucher when they submit a review. What are the check-in and check-out times at Hilton Richmond Hotel & Spa/Short Pump? I had to walk to a local strip mall to get a bite to eat. If youve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. My son really wanted to stay at the Hilton because of our last visit (Summer 2019) he had a Great time an ethe rooma were clean, modern and fun to be in with a Great view. The chart provides the cheapest public rates available by room type. We had a difficult situation and they really hooked us up. All rights reserved. The maximum number of extra beds and cribs allowed depends on the room you choose. Personal protective equipment, including masks, will be available to guests. Yes, there is a pool on-site at the property. All distances are measured in straight lines. We've sent you an email so you can confirm your subscription. Sorry, pets aren't allowed, but service animals are welcome. This service may contain translations powered by Google. We should have been charged half the price of $175.00 due to all of the hotel amenities not being available for your guests. Hilton Richmond Hotel & Spa, The Hilton Richmond Hotel & Spa / Short Pump, "I really enjoyed using your site to book rooms for the wedding next spring. What's the area around Hilton Richmond Hotel & Spa/Short Pump like? Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. The Hilton Hotels and Resorts highlights above are subject to change without notice. Booking not found double-check your booking number and PIN then try again. I ended up booking with the last hotel to send me a bid. Location to all the stores and restaurants love it. Upon check-in photo identification and credit card are required. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. Respect the privacy of others. Guest rooms at the Hilton Richmond Hotel & Spa/Short Pump provide an iPod docking station. All content should be genuine and unique to the guest. language, whether its just a rating or contains comments as well, etc.). Booking.com does not accept responsibility or liability for any question or answers. The food in the Shalu Restaurant was exceptional. Feel free to use the Hilton Richmond Hotel & Spa/Short Pump meeting space capacities chart below to help in your event planning. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Yes, there is a gym/fitness area available on-site at the property. Please enter the dates of your stay and check what conditions apply to your preferred room. Ideally, we'd publish every review we get, positive and negative. Thanks! There are 5 treatment rooms including rooms for couples. The amenities were nice, lots to do. This property has taken steps to provide more sustainable and eco-friendly travel. Our room view was a roof top (when I asked for a nice view on the phone with the woman I booked room with) and the room smelled musty with the carpet having tears throughout the room (I have pictures if you would like me to submit). Dont include any personal, political, ethical, or religious commentary. Loved the wonderful staff both at check in and at Shulas for dinner. Respect the privacy of others. To save at this property, all you have to do is sign in. Nice and clean! You'll receive an email as soon as the property answers your question. To edit a review youve already submitted, contact our Customer Service team. Prices are subject to change. Hilton Richmond Hotel & Spa/Short Pump Town Center takes special requests add in the next step! Booking.com. Check out time is 12 based on the hotel's local time. Contributions should be travel related. Get the travel advice you need. Something went wrong please try again later. This property confirms that disinfectant is used to clean the property. Contactless check-in and contactless check-out are available. Hilton Richmond Hotel & Spa/Short Pump Town Center accepts these cards and reserves the right to temporarily hold an amount prior to arrival. The hotel offers an on-site beauty salon. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. I drove three hours to get there for a 2 PM deadline. Each review score is between 1 and 10. Definitely coming back!!! This lets us know our reviews come from real guests like you. Looking for more info? We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. The brand new Hilton Short Pump Conference Center is adjacent to, AAA Family Fun 1 King Bed Complimentary Wireless High Speed Inet Serenity Bedding, AAA Family Fun 1 King Bed Executive Floor Breakfast Daily Complimentary Wireless High Speed Internet, AAA Family Fun 2 Queen Beds Complimentary Wireless High Speed Inet Serenity Bedding, AAA Family Fun 2 Queen Mobility Hearing Accessible with Bathtub Visual Firealarm Door Phone Alert, AARP Exclusive AARP Member 1 King 1 Bedroom Executive Suite Parlor Table 8 Wetbar Office Jetted Tub, AARP Exclusive AARP Member 1 King Bed Complimentary Wireless High Speed Inet Serenity Bedding, AARP Exclusive AARP Member 1 King Bed Executive Floor Breakfast Daily Complimentary Wireless High Sp, AARP Exclusive AARP Member 1 King Bed Superior with Sofa Bed Hdmi Cable For TV, AARP Exclusive AARP Member 2 Queen Beds Complimentary Wireless High Speed Inet Serenity Bedding, AARP Exclusive AARP Member 2 Queen Beds Executive Floor Breakfast Daily Complimentary Wireless High, AARP Exclusive AARP Member 2 Queen Mobility Hearing Accessible with Bathtub Visual Firealarm Door Ph, Senior Savings 1 King 1 Bedroom Executive Suite Parlor Table 8 Wetbar Office Jetted Tub, Senior Savings 1 King Bed Complimentary Wireless High Speed Inet Serenity Bedding, Senior Savings 1 King Bed Executive Floor Breakfast Daily Complimentary Wireless High Speed Internet, Senior Savings 1 King Bed Superior with Sofa Bed Hdmi Cable For TV, Senior Savings 2 Queen Beds Complimentary Wireless High Speed Inet Serenity Bedding, Senior Savings 2 Queen Beds Executive Floor Breakfast Daily Complimentary Wireless High Speed Intern, Senior Savings 2 Queen Mobility Hearing Accessible with Bathtub Visual Firealarm Door Phone Alert, Virginia Historical Society (Museum of Virginia History), Virginia Crossings Hotel, Tapestry Collection by Hilton, Need sleeping rooms? Yes, there's an indoor pool. This is now my go-to hotel in the area, and I will be back! If you stayed at this property through Booking.com, you can write a review. There was a problem loading the reviews. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. !, The amenities were nice, lots to do. Special requests cannot be guaranteed and may incur additional charges. Full breakfasts available in Shula's Restaurant - buffet and off the menu items. I would rate our stay a 9 out of 10 possible points. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). Can't say enough about how nice everyone was. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Yes, there's free self parking. Please dont include personal, political, ethical, or religious commentary. The front desk staff was friendly and efficient. You can sort and/or filter them by time of year, review score, and more. But I must say the experience was by far one of the saddest experiences that I ever encountered at a Hilton hotel. Hilton Hotels & Resorts, Top Location: Highly rated by recent guests (9.2). We had a difficult situation and they really hooked us up. We would stay there again! Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. The staff was very kind and the Hotel was immaculate. All in all our stay was great. Electric vehicle charging is available. I dont think I will ever stay at a Hilton again. Considering the current state of the union, this hotel did a great job making it safe. Hilton Richmond Hotel & Spa/Short Pump has an indoor pool and a 24-hour fitness center, as well as spa services. Is there a pool at Hilton Richmond Hotel & Spa/Short Pump? Lewis Ginter Botanical Garden and the Edgar Allen Pe Museum are a short drive from the hotel. We have more than 70 million property reviews, all from real, verified guests. Yes, they have stay dates that support AAA hotel discounts. Can't say enough about how nice everyone was. The most helpful contributions are detailed and help others make better decisions. When booking more than 9 rooms, different policies and additional supplements may apply. What are the cleanliness and hygiene measures currently in place at Hilton Richmond Hotel & Spa/Short Pump? Guests are required to show a photo ID and credit card at check-in. I understand that due to COVID, the restaurants, bars and activities weren't open to the public (we should have been told that prior to booking the room). Virginia Commonwealth University School of the Arts, How to get to Hilton Richmond Hotel & Spa/Short Pump Town Center from Richmond International Airport. * "Very Gloomy staff and atmosphere of the hotel.". Thanks! Just make sure to check this property's cancellation policy for the exact terms and conditions. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. The room was very nice with a comfy bed. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Pool, hot tub, and gym clean & cozy. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. Contributions should be appropriate for a global audience. Guests can indulge in facials, and Aroma Cafe, one of 3 restaurants, serves breakfast and lunch. Booking.com does not accept responsibility or liability for any reviews or responses. 1561220,1550830|3,1568250,1563710,1548020|4,1563880,1542630,1561630,1542720,1561950,1553180,1563710|6,1568250|3,1563710|2,1565870|4,1565080,1565870,1565670,1566560,1550830,1557080, Hilton Richmond Hotel & Spa/Short Pump Town Center (Hotel) (USA) Deals, Personal or sensitive info (e.g. Last but not least the hotel is in a great location, with lots shopping and restaurants. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. What is there to do at Hilton Richmond Hotel & Spa/Short Pump and nearby? Is parking offered on site at Hilton Richmond Hotel & Spa/Short Pump? The Hilton Richmond Hotel and Spa is one of the most beautiful hotels I have ever seen! Your current language is English (US), 12042 West Broad Street, Richmond, VA 23233, United States of America, Hilton Richmond Hotel & Spa/Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump Town Center has been welcoming Booking.com guests since Jan 22, 2010, Queen Room with Bath Tub - Disability Access, Queen Room with Two Queen Beds - Disability Access/Non-Smoking, Superior King Room with Sofa Bed - Hearing Accessible, Lock in a great price for your upcoming stay. This property accepts credit cards, debit cards and cash. Express check-out and contactless check-in and check-out are available. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Please enter a valid email address. Collect 10 stamps, get 1 reward* night. They're also applicable regardless of the comment's tone. Very helpful, polite and professional staff. The rooms are top notch. Get Richmond group rates, Bed & Breakfast Packages for two at select locations, Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA). Example room type: AAA Family Fun 1 King Bed Complimentary Wireless High Speed Inet Serenity Bedding, Yes, they have stay dates that support Senior hotel discounts. Additional sorting options might be available (by type of traveler, by score, etc). Approximate prices in ARS for a 1-night stay, We'll show you stays where you can have the entire place to yourself, This property has taken extra health and hygiene measures to ensure your safety is their priority, Great location and facilities for couples. Please note that this information has been provided by our partners. Wine in the bar was pricey! If you booked through us and want to leave a review, please sign in first. Certain services and amenities may be reduced or unavailable as a result. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Other features of this upscale hotel include an indoor pool, a bar/lounge, and a 24-hour fitness center. The staff was wonderful and welcoming, service with a smile. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Below are the meeting, banquet, conference and event spaces at Hilton Richmond Hotel & Spa/Short Pump. All special requests are subject to availability upon check-in. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. All rights reserved. Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds, 42-inch flat-screen TV with satellite channels, pay movies, MP3 dock, *See fees and policies for additional details or extra charges, Pool access available from 7:00 AM to 10 PM. We chose this hotel because it was pet friendly and we were travelling with our dogs. At least I'd we would have had room service or other breakfast or snack options especially because we had a 7 year old child with us. Want a great night's sleep? Example room type: AARP Exclusive AARP Member 1 King 1 Bedroom Executive Suite Parlor Table 8 Wetbar Office Jetted Tub. Aroma Cafe - This caf serves breakfast and lunch. The Short Pump Towne Center is a short walk from the Hilton Richmond Hotel & Spa. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Guests submit their subscores and their overall scores independently theres no direct link between them. You could get an extra 10% off with Secret Prices and collect a stamp for every night stayed. All cribs and extra beds are subject to availability. it was clean and the staff was friendly and welcoming. Very clean, appeared to be well staffed and the staff were all very nice and helpful! Definitely coming back!! Free public parking is available on site (reservation is not needed). Everyone was most pleasant to work with.". Staff was pleasant, very helpful and professional. If we find any, we delete them and, if necessary, take action against whoever is responsible. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The room was clean. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Get exclusive access to members-only deals by email. The restaurant has delicious food. Sorry, reservations for more than 90 nights aren't possible. Overall disappointing experience for a Hilton. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Great location, conveniently located near many restaurants and shops (mall). Guests have pool access from 7:00 AM to 10 PM. Get instant confirmation with FREE cancellation on most rooms! The Restaurant - This restaurant specializes in American cuisine and serves breakfast and lunch. 2003-2022 Lexyl Travel Technologies, LLC. Error: We verify reviews to ensure the traveler booked with Expedia Group. After their trip, guests tell us about their stay. The breakfast was great and the staff friendly. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Guests can enjoy drinks at the bar. The carpeting in the room was pretty dingy and the room had a slight mildew-y smell. Many of the amenities listed on the website were not actually available once we were there. How much does it cost to stay at Hilton Richmond Hotel & Spa/Short Pump? Very impressive facility and very friendly staff. Actual travel distances may vary. Had breakfast on-site each day. When would you like to stay at Hilton Richmond Hotel & Spa/Short Pump Town Center? Good space for weddings. You can only leave a review within 28 days after check-out. Check-out time is noon. Hotel chain/brand: The hotel, however, was clean, comfortable and spacious. Does Hilton Richmond Hotel & Spa/Short Pump offer free cancellation for a full refund? Meticulously clean with large rooms, comfortable beds, ample parking, and welcoming staff. I believe that if you are a Hilton Hotel charging $300 per night in the suburbs that you should be full service and have a food outlet open for your guests. I had not eaten all day and asked if there was a hotel restaurant or room service. Send a question to the property to find out more. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. It was first class and a location we will return to next year for this event. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. Yes, Hilton Richmond Hotel & Spa/Short Pump does have fully refundable room rates available to book on our site. This hotel was highly-rated for its very comfy beds. 1 Bedroom Executive Suite 1 King Bed Breakfast Free WiFi, 1 King 1 Bedroom Exec Suite 1 King 1 Bedroom Executive Suite Parlor Table 8 Wetbar Office Jetted Tub, 1 King 1 Bedroom Executive Suite - Free Internet, Free Parking, 1 King 1 Bedroom Executive Suite Leisure Breakfast, 1 King 1 Bedroom Executive Suite Parlor Table 8 Wetbar Office Jetted Tub, 1 King 1 Bedroom Executive Suite Parlor Table 8 Wetbar Office Jetted Tub Breakfast Daily Complimenta, 1 King Bed Accessible Room Breakfast Free WiFi, 1 King Bed Complimentary Wireless High Speed Ine, 1 King Bed Complimentary Wireless High Speed Inet Serenity Bedding, 1 King Bed Complimentary Wireless High Speed Inet Serenity Bedding Refridgerator 42" LCD TV in Room, 1 King Bed Executive Floor Breakfast Daily Complimentary Wireless High Speed Internet, 1 King Bed Executive Floor Breakfast Daily Complimentary Wireless High Speed Internet Serenity Beddi, 1 King Bed Hearing Accessible Leisure 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