But your better off to skip it. Which room amenities are available at Kalahari Resorts & Conventions? []. The charge was only $18, so it's not a big deal, but the way the issue was handled (well, NOT handled) is what really disappointed me. DISAPPOINTING FAMILY GATHERING FOR MY 60th BIRTHDAY, Family-9 ppl/3 rms- on checkin, charged $90 late check out-not requested., 2x charged for Tom Foolery pkg & had to show our prepaid confirmations to get credit. The $550 million resort brings much needed tourism dollars and hospitality jobs to the area and offers a welcome getaway for locals and travelers., Said Mayor Craig Morgan: We are absolutely thrilled to be able to help open this amazing resort and waterpark.We couldnt ask for a better boost for our economy right now or for an experience thats more fun for visitors and residents alike., Kalahari announced in June 2016 its intention to build in Round Rock, and the City engaged in a nearly two-year public engagement process as the project and economic incentives were under consideration by the City Council. The Round Rock City Council helped celebrate the Thursday, Nov. 12, opening forKalahari Resorts and Conventions Round Rock, the new home of Americas Largest Indoor Waterpark Resort with 223,000 square feet of wet and wild fun. Come and enjoy 1.5 million square feet of towering waterslides, luxurious rooms & suites, world-class dining, a spa, and so much more. Our service at B-Lux was not good. Kalahari Resorts and Conventions in Wisconsin Dells, Wisconsin, Sandusky, Ohio, the Pocono Mountains, Pennsylvania, and opening soon in Round Rock, Texas, deliver a beyond-expectations waterpark resort and conference experience all under one roof. Claim your listing for free to respond to reviews, update your profile and much more. In addition, Todd Nelson, who is the president and CEO of Kalahari Resorts, told KVUE the water park will have six full-service restaurants, a piano bar, delis and pizzerias. Interested in hosting a meeting or event? But it was to be expected. Hello, this is disappointing to read. I'm glad to hear you enjoyed your stay! I'm glad to hear you enjoyed your stay. The resort is taking several steps to ensure health and safety, including associate wellness initiatives, including self-assessments and temperature checks for associates, enhanced sanitation with hospital-grade disinfectants and new operational procedures that allow for social distancing and minimized contact. Hello Victoria, I am sorry to hear this was your experience during your last visit to one of our retail stores. Its proximity to Old Settlers Park and Dell Diamond two well-established venues that together draw more than a million visitors annually bodes well for a successful, tourism-oriented development. The food in the restaurants was pretty good. Are there opportunities to exercise at Kalahari Resorts & Conventions? Reservations are now open at kalahariresorts.com/roundrock. Check your account closely, I along with several others in our group had charges on their account that was not theirs. Located just 20 miles from Austin, the unique all-under-one-roof experience offers state-of-the-art meeting and convention space, delicious dining options, award-winning indoor/outdoor attractions, retail shopping, and Spa Kalahari and Salon. The people here are absolutely detestable. The award-winning Austin Marriott North hotel combines superior service and amenities in Round Rocks finest full-service hotel. I've never ever ever been so disrespected by a CUSTOMER SERVICE representative. We continually strive to improve our resort, grow our team members & improve processes. Yes, guests have access to an indoor pool and a fitness center during their stay. This is a very fun place with a huge indoor waterpark, arcade area, bowling, and outdoor pools. Then they made us pay $180 for manicures WE DID NOT EVEN GET. The incentive agreements call for Kalahari to employ a minimum of 700 and invest at least $350 million in a 975-room resort, 200,000-square-foot indoor/outdoor water park and 150,000-square-foot convention center. The resort will also have a Wellness Concierge to monitor and communicate safety initiatives to guests. Thank you for taking the time to share your feedback. Tripadvisor performs checks on reviews. What food & drink options are available at Kalahari Resorts & Conventions? The authentically African-themed Kalahari Resorts, privately owned by the Nelson family, is home to Americas largest indoor waterparks. DO NOT GO TO THIS SALON. After drying off, guests can make memories at Tom Foolerys Adventure Park, with thrill rides, a ropes course, climbing walls, an indoor zip line, bowling, laser tag and a large arcade. The biggest hiccup really left a sour taste in my mouth. Thank you for sharing and can't wait to see you again. To learn more about Kalahari Resorts, members of the media are encouraged to visit KalahariMedia.com. The resort will adhere to all local and state public health and safety regulations, including guidelines for masks and social distancing. Cookies are used for measurement, ads and optimization. I hope you had a wonderful time and made some lasting memories. The water park was fun. Tim brings more than 20 years of hospitality experience with a successful career in luxury resorts and regional multiunit, cutting-edge restaurant and residential properties. By continuing to use our site, you agree to our privacy policy. What are some restaurants close to Kalahari Resorts & Conventions? Opt-in I was going for a work conference and brought my hubby along for some fun after the conference was over. We will likely be returning just altering a few things to make our experience a bit more, Worst customer service experience of my life, I would rate this place higher but y'all, I'm fuming. Ohio's largest indoor waterpark, on the shores of Lake Erie. Yes, guests have access to a business center and meeting rooms during their stay. The resort had so many things to do! I would be disappointed if I were to come here for a stay. You can learn more and book your next adventure here. About Kalahari Resorts and Conventions The next day, I completed a survey that was emailed to me and mentioned the wrong charge in my comments and no one followed up with me from that either. We liked that there was a mini fridge and a microwave in the room. I think the server. We went Live On Location with Kalahari Resorts. To date, Kalahari Resorts has invested more than $5.5 million in the purchase of African art, textiles and more to support African artists, craftspeople and entrepreneurs. Bought another additional Tom Foolery package with VR but most of the VR was not working and spent time after time rebooting VR computers without success. I bought a $50 phone case and it broke within an hour so I went back in and asked to be refunded the difference so I could buy a more expensive one. Hello there, thank you for taking the time to comment on your stay. We stayed an entire week and spent thousands of dollars. All Kalahari Resorts feature well-appointed guest rooms, full-service Spa Kalahari, a fully equipped fitness center, on-site restaurants, unique retail shops and a state-of-the-art conference center. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. [Note: links in document have been disabled.]. I'll be sure to share your feedback with our property team. There are more places to choose from in the. Spectacular fun, set in the most beautiful region in the country. Now more than ever, its essential to find safe ways to have fun, destress and create memories.. To learn more about Kalahari Resorts, members of the media are encouraged to visit KalahariMedia.com. For more information and to purchase tickets or book a room, click here. They refused to give us our money back on this even after the arcade ticket redemption center took his card. Kalahari Resorts also introduces Tim Arnold as resort general manager and Gerson Valasquez as assistant general manager of Kalahari Resorts and Conventions, Round Rock. The 1.5 million-square-foot resort will also have a world-class spa and salon as well as meeting space for conventions and events. Notably, he has held executive leadership roles at Waldorf Astoria, Canyon Ranch, Margaritaville Hollywood Beach Resort, and Interstate Hotels and Resorts. I was heated I said actually you greasy headed girl, it was $50!!! Avoid Cinco ninos at all costs the food there was terrible. Everything is bigger in Texas. The co-worker then apologized to me and said she's sorry for Adrianna's attitude. The arcade was fun. Sign up to receive the latest news, events, and updates about Round Rock. The indoor water park is amazing. The City owns the 351-acre tract of land, which is leased to Kalahari for up to 99 years. The server also never checked on us and I wanted a refill of my soda. See a new style of fun! If you're looking for a job, the resort is also hiring. I'd be really mad if the charge was for more and I couldn't get it refunded. I recommend eating breakfast and lunch here but to leave the resort for a good dinner. One of the largest indoor waterparks is opening its doors on schedule in Round Rock. Kalahari continues to seek additional talent to join its growing team, estimating hiring 700 employees in 2020 to fill open positions, including lifeguards, managerial staff, culinary staff and information technology work. Not sure if I would return though. Locations include Round Rock, Texas, the Pocono Mountains, Pennsylvania, Sandusky, Ohio and Wisconsin Dells, Wisconsin. Kalahari Resorts and Conventions frequently receives awards and accolades for its guest and convention services. All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff, This place is a scam. Austin Visitor Center: 602 E. Fourth St, Austin, 78701, Visit Austin Admin: 111 Congress Ave, Suite 700 Austin, 78701. Guests can enjoy an on-site restaurant and a lounge during their stay. The place is beautiful but not worth the money. Thank you again for sharing your feedback. We travel extensively and understand that stuff happens but this was three days of issue after issue and very embarrassing to me hosting the family and promising a fun holiday weekend. Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. Occupancy at the resort will be limited for amenities and attractions, including restaurants, in accordance with local rules and regulations.. I'd like to gather more information and ensure a follow-up. I would like to further connect you with our Guest Services Manager, kindly provide me your reservation #, email address, phone #, and reference of your Trip Advisor Review in an email to TXConnect@KalahariResorts.com Thank you. Rooms were super clean. KVUE got a look inside the new resort on Wednesday. Copyright 2022 Click2Houston.com is managed by Graham Digital and published by Graham Media Group, a division of Graham Holdings. As general manager, Tim Arnold will lead day-to-day operations, provide guidance to the management team and serve as the liaison to the regional Round Rock community. Im a thrill-seeker for sure, and waterslides are a lot of fun. POOL AREA NEEDS serious management improvement, safety, sanitation and staffing. The girl who originally helped us said she remembers me and she will call a manager to assist in the refund. Overall the experience was great. THE RESORT. Kalahari Resorts has opened their doors Thursday at their brand-new location in Round Rock, north of Austin, according to the resorts Instagram account. She thought I bought the smaller one. Opt-out. Example video title will go here for this video. For reassurance, according to the CDC, proper operation, maintenance, and disinfection with chlorine and bromine should remove or inactivate the virus that causes COVID-19. She. Five restaurants to serve every palette. If not for the issue with the wrong Zanzibar charge, I would have been very pleased with the trip. Spent time every day resolving issues and correcting billing errors (standing in long lines each time to do that too!) This $600,000 art investment is part of an ongoing brand commitment to the people, places and cultures that inspire the resorts. The resort brings 350 acres of fun for all ages, including 30 water slides, life-size sculptures that resemble an African-themed safari, and flexible meeting space for conventions and events, KSAT reported. Overall, I would not recommend this place. [Note: links in document have been disabled.]. In order to bring you updates on our city's exciting activities, as they are happening, ABC13 is going LIVE ON LOCATION! With one, two and three bedroom entertainment suites, Kalahari has accommodations to fit any size family plus admission to Americas Largest Indoor Waterpark is included for all registered guests. Nearby attractions include Round Rock Express (0.5 miles), Dell Diamond (0.5 miles), and Old Settlers Park (0.6 miles). If it wasnt for my kids event taking place here I would have left after the first night. Kalahariannounced in June 2016its intention to build in Round Rock, and the City engaged in a nearly two-year public engagement process as the project and economic incentives were under consideration by the City Council. Heart-pounding vortex loops. We came expecting sticker shock and were still a bit caught off guard by the pricing. No one ever called me. This is the fourth Kalahari Resort, with existing properties in Wisconsin, Ohio and Pennsylvania. We enjoyed the adults only section called The Grotto. Yes, free parking is available to guests. Cookies are Disabled Property Submission: Rules & Requirements. It's a little pricey, especially the food, but still a good time if you can budget for it. We constantly had issues with our wrist bands to get into our room. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The bowling alley is awful, the restaurants aren't good, and it's always dirty. IVE NEVER BEEN TO ANY PLACE AS HORRIBLE. They do need to improve their room check in process. For reservation and guest information, call 1-877-KALAHARI (525-2427) or visit KalahariResorts.com. VisitKalaharimeetings.com. Thank you for taking the time to share your feedback. just rolled her eyes and continued whispering to her coworker about me and saying the manager wasn't going to let me pay the difference. The room was fine. Website Development by Emergent Software Renderings:A look at Kalahari Resort in Round Rock. Guests can also pamper themselves at the full-service Spa Kalahari or dine at one of the resorts four signature restaurants: Double Cut Steak House, the surf and turf destination, Cinco Nios, a Mexican and tequila bar, Sortinos Italian Kitchen for pizza, pasta and more, or B-Lux Grill & Bar for burgers and shakes. I was able to connect with our property team and I am glad you brought these concerns to our attention while on property and our security team was able to assist. I said no, I paid $50 for this less than an hour ago and she goes "it was $43" and rolls her eyes. Did my kids have fun, yes but I felt that I was constantly getting scammed and taken advantage of. Kalahari Resorts and Conventions has everything guests need and the attractions they want to make memories that will last a lifetime. Top room amenities include air conditioning, a refrigerator, and an additional bathroom. I was ready to leave the hotel and I had to go all the way outside to Zanzibar to discuss the charge. Kalahari Resorts and Conventions may have been voted as the "World's Coolest Indoor Waterparks! Round Rocks digital newsletter providing residents news, events and general information regarding city government. Yes, it offers wheelchair access. The advertiser paid a fee to promote this sponsored article and may have influenced or authored the content. Notifications can be turned off anytime in the browser settings. Its 84 and sunny, close to home, at Kalahari Resorts & Conventions. Thrilling twists. I hope you had a blast. When I went to the Front Desk to dispute the charge, I was informed that I would have to go to Zanzibar to get it taken care of. ", but they are much more than that. We use cookies to enhance your experience on this site. I knew for sure we did not make the charge because it was dated the day we arrived and we never went out to the pool or bar on that day. With all the space to play right in your backyard. The views expressed in this article are those of the advertiser and do not necessarily reflect those of this site or affiliated companies. Is parking available at Kalahari Resorts & Conventions? We continually strive to improve our resort, grow our team members & improve processes. Long lines and most times wrist bands do not work to get you into your room. What are some of the property amenities at Kalahari Resorts & Conventions? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. For specific inquiries, we recommend calling ahead to confirm. This information will be used for that purpose. and features 975 guest rooms, 223,000 square feet of indoor waterpark space, three acres of outdoor pools and 10,000 feet of retail space. The game roomTom Foolery has every arcade and virtual game you can think of plus several carnival like rides. For more information about Kalahari Resorts and Conventions, visit www.KalahariResorts.com/Texas. There was a live roach in my refrigerator and I had a staff member steal a $500 pair of Burberry shorts out of my room. Not terrible service, but not good either. Kalahari Resorts and Conventions frequently receives awards and accolades for its guest and convention services. Is Kalahari Resorts & Conventions accessible? They sold my kid a special VR and escape room pass and then told him that the escape room was booked and he couldnt use it. If you need help with the Public File, call (713) 778-4745. Tim and Gerson both bring a strong history of successfully building and leading teams, and were confident that theyll help us bring Kalaharis beyond-expectations guest experience to Texas, said Nelson. Indoor water park was not enjoyable due to overcrowding and long lines. See more questions & answers about this hotel from the Tripadvisor community. If you and the family are in need of some rest and relaxation or are looking to take an adventure that's not too far away, this resort might be your ticket! The resorts were inspired by a Nelson family trip to Africa more than 20 years ago, and the family traveled to South Africa, Ghana and Tanzania to hand-select 1,000 pieces of African art, sculpture, furniture and retail items for the Round Rock resort. The new resort created approximately 1,000 jobs in 2020 and expects to hire additional associates as demand grows in 2021. Everything is bigger in Texas, so it was the perfect place for our largest and most luxurious resort yet, said Todd Nelson, owner of Kalahari Resorts and Conventions. You can access our archive of project web pageshere. Book your adventure today! This 1.5 million square-foot, authentically-African themed resort is home to the largest indoor waterpark in America, and its also got state-of-the-art convention centers, world-class dining, luxurious spas, diverse shopping experiences, cutting-edge arcades, and thrilling theme parks. Please include your reservation #, email address, phone #, and reference to your Trip Advisor Review. It wasnt a trip without hiccups. Texas health department reports more than 330 monkeypox cases in the state, New legislation could help solve cases of 4 teens killed in Austin yogurt shop 31 years ago. For more information, visit https://www.kalahariresorts.com/kalahari-careers/. The food was sub par and you couldnt pay me to stay here. On the day we were leaving, I reviewed the invoice that was emailed to me and noticed a charge from Zanzibar, the poolside bar, that we did not make. I am sorry this is the impression our Resort left on your last visit. Hotels near Kalahari Resorts & Conventions, InterContinental (IHG) Hotels in Round Rock, Hotels with Complimentary Breakfast in Round Rock, Hotels near Rock'n River Family Aquatic Center, Hotels near Round Rock Holistic Health Center, Hotels near Monster Mini Golf & Laser Tag, Killeen-Fort Hood Regional Airport Hotels, Hotels near Regency Beauty Institute - Round Rock, Hotels near University of Phoenix - Austin Campus, Hotels near Paul Mitchell The School Austin. Conveniently located restaurants include Salt Lick BBQ, The Kenney Fort Pub, and Masfajitas. The cutting-edge Tom Foolerys Adventure Park is jam packed with nearly 250 games, virtual reality experiences, an indoor roller coaster, thrill rides, a bowling alley, rock climbing, a kids play area, and more. After the debt payments on the bonds are made each year, the City and Kalahari will share remaining select State and City tax revenues. Her name is Adrianna she works in the swim shop. To learn more, read our Cookie Policy, Kalahari Holdings LLC The authentically African-themed Kalahari Resorts, privately owned by the Nelson family, are home to Americas largest indoor waterparks. The $350 million development is sitting on 351 acres of land on U.S. Highway 79 across from the Dell Diamond and Old Settlers Park. They forced us to pay for services we did not even get. The resort and water park will be open year-round and is located on U.S. 79 near Old Settlers Park in Round Rock. more. To celebrate the grand opening, Kalahari welcomed Grammy-nominated singer, actress and mom, Jordin Sparks to be one of the resorts first guests. It was cool how it feels like you're in a cave. All-day waterpark passescost $59.99 and, if you're under 42 inches tall, they cost $50.99. Would you kindly email me at TXConnect@KalahariResorts.com? Select a location to begin your adventure now! I honestly can't recommend this resort and am wishing I would have spent the $10,000 with a better outcome. As America's largest indoor waterparkswe feel right at home. We cant wait to open our doors and welcome the Texas community to the Kalahari experience this fall, said Kalahari owner Todd Nelson. List: Veterans Day freebies for current and former military members, Austin attorney says President Trump is wasting time and money on recount efforts, Austin health officials seeing 'substantial increase' in COVID-19 cases over past month. Ideally this is a great place, but the customer service is horrible. That poor girl was so embarrassed and this place should be embarrassed for having a girl like that working here. They also offer authentically-African themed resorts, state-of-the-art convention centers, world-class dining, luxurious spas, diverse shopping experiences, cutting-edge arcades, and thrilling theme parks. In the first 24 hours we had to switch out our arm bands multiple times. Home to Americas Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. There were a couple of negative parts to the trip, though. The City has issued bonds to provide $40 million in net proceeds to construct the City-owned Convention Center, and $30 million to construct city-owned infrastructure improvements. The resort sells too many day passes to the public and there were long lines for all activities. The kids enjoyed those just as well. Wild turns. At the beginning of 2020, the resort released some renderings of what it will look like. When I finally got to talk to someone there (it was busy with people ordering drinks), they said I'd have to write down all the info about the charge along with my contact info for a manager to call me later. Kalahari Resorts and Conventions in Round Rock, Texas, Wisconsin Dells, Wisconsin, Sandusky, Ohio, and the Pocono Mountains, Pennsylvania, delivers a world-away waterpark resort and conference experience beyond expectations. Kalahari Resorts in the Poconos was my familys favorite getaway last year, so Im excited to have a Kalahari Resort option closer to home, Sparks said. When the food finally came, we got the appetizer at the same time as our entree. The waterpark is located at 3001 Kalahari Blvd. And we had a charge from The Grotto as well. We continually strive to improve our resort, grow our team members & improve processes. ROUND ROCK, Texas Ever wanted to go to a waterpark outside of summer? Kalahari Resort had its grand opening on Nov. 12 after more than a year of construction. Customer service definitely needs improvement here. We went to the waterpark desk and requested another cabana at the resort pool and was able to get one. Overall, the trip was mostly pretty good. While Kalahari Resorts & Conventions may have been voted as the Worlds Coolest Indoor Waterparks!, theyre more than just Americas largest indoor waterparks theyre also authentically-African themed resorts, state-of-the-art convention centers, world-class dining, luxurious spas, diverse shopping experiences, cutting-edge arcades, and thrilling theme parks. Which popular attractions are close to Kalahari Resorts & Conventions? There are more than 700 positions available with various skillsets needed. Hello Ashley, I am sorry to hear this, I want to gather additional information & ensure follow up from our Tom Foolerys team. The food here leaves lots to be desired. Would you please email me at TXConnect@KalahariResorts.com & include your reservation #, email address, phone # & reference your Trip Advisor review? From the giant wave pool to the thrilling slides to the kids areas, Kalahari provides an always 84 and sunny destination. NewsCalendarJobsCity CouncilSitemapWebsite Feedback, Service RequestService DirectoryPayment CenterDevelopment/Permit TrackerOpen Records CenterPublic Notices, Staff DirectoryMobile AppsAlerts Sign UpE-Subscribe, City of Round Rock221 East Main StreetRound Rock, TX 78664512-218-5400, Dell Way overnight road closure scheduled Nov. 8-9, City Council recognizes 2020 Local Legends, Kalahari Resorts and Conventions Round Rock. Were proud to be able to open the Round Rock location as scheduled despite what a challenging year its been for everyone. Cookies are Enabled We got a mani pedi and they refused to give us the manicure because THEY OVERBOOKED. All Rights Reserved. Were right at home in the state with more waterparks per capita than anywhere on the planet! Before she can even pick up the phone here comes Adrianna (not a manager) saying no refunds and telling me it's my fault that it's broken. For additional information please email Kalahari Resorts & Conventions atRoundRock@KalahariResorts.comfor any additional information. This is one of the worst places I have ever stayed. You can access our archive of project web pageshere. The City expects to receive $4 million a year in new tax revenue after debt and incentive payments are made for years 1 through 10 of the agreement.