I will go to the media if I have to, they cant rob hard working people of their money this way, its absolutely wrong and unjust. I hope he received my signature ok from wherever he delivered to or maybe he's going to say he chucked it over the fence. I am really devastated, shocked really upset with the feedback. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They refused to offer a replacement. Ive spoken to 5 different customer service reps - placed the order online 6 separate times - chatted online with customer service at least 6 times (each time I attempted to place the order) and have sent countless emails with nothing but frustration as a result. So I call them Back and I said, "Why you dont wrote at the product care that we have to careful with the alcohol or hand sanitizer. What if I didn't want him to know I was dissatisfied with the gift??? Restart computer: remember that sometimes the most obvious solution is the best solution. I wonder if Im also going to sign for the other 3 items or is the delivery driver treating his wife to some nice goodies on my behalf. We are currently checking whether the louisvuitton website is not working from here. I explained everything to him. What is the Hype about? A link has directed you to this review. This can be done by pressing CTRL + F5 keys at the same time. If you use Hand Sanitizer, Hand Cream or Perfume chances are your bag will CRACK underneath the zipper. Press question mark to learn the rest of the keyboard shortcuts. She didn't know why it couldn't be repaired and wasn't sure what the protocol was for someone else picking up the bag. If someone has a gift receipt, you don't need to have the purchaser information or correspond with the purchaser. They do not stand behind the craft and Im very disappointed. Try alternative website check: try to test website availability from another independent location like websitedown.info online status checker tool. On Boxing Day 26/12/2019 exactly 20 days after the purchased, I noticed both corner of my bag start peeling off, I was so disappointed with the quality and went back to LV store outlet on 27th December to log my complaint, Im very disappointed was told that it was caused by wear and tear, OMG! I missed my own money approx $900 almost 3 weeks!!! I feel used by LV knowing how much money I spent on that bag and yes it has been well worn, but to go through that entire process of understanding about a restitch or new handle and then to not be given any answers or choices, they are basically forcing me into the position of throwing the bag out and buying a new one (that I cannot afford right now due to being out of work since all theatres are closed). At the end of November in 2019 I bought the Louis Vuitton onthego gm tote. She said it was the cracked plastic. She told me rudely, belittling me that she didnt like my attitude and she wont return the bag. I left the store in tears because we spent so much money to be told the bag was damaged and we were sold a damaged piece in Las Vegas. Really??!!! What was supposed to be a special present for him has instead turned into a gut wrenching disappointment. This is especially thanks to perfect Product Page UX performance, but Louis Vuitton is impeded by broken Customer Accounts and poor Cart & Checkout. Since were under quarantine stores are closed. She is the rudest salesperson and does not care about customers. This has never happened before with any of my purchase. The UPS driver did not deliver this to the door & get the required signature. There are other browsers: try browsing with opera, firefox or chrome. 2010-2022 Website Not Working. I tried purchasing the speedy 25 in empreinte leather today but all 4 times I checked out, I got an error message saying there was an issue with my payment method and my cc won't get charged. I've never encountered that issue but sometimes the site does go down for unscheduled maintenance. I reached out for help with a peeling logo and they said they could not help. Hi, yesterday and today I've been trying to order something from the website and it keeps coming up with 'bad request'. I had asked on two accounts for the manager of customer services to contact me, to no avail! Louis Vuittons overall e-commerce UX performance is decent. This was a gift, It was also delivered to another address as he didn't want me to know that it was coming BECAUSE AGAIN IT WAS A GIFT. She is hired by Louis Vuitton to provide extremely poor customer service. Sign up to receive our free weekly newsletter. For more information about reviews on ConsumerAffairs.com please visit our So ya, the site has issues. Unsubscribe easily. So here we are now, waiting for my exchange but needing to go through the purchaser who will get all the correspondence via email. They said its not their fault. Glad you were able to sort it out. I had just had surgery on my feet the week prior so I wanted to call to see A. what couldn't be repaired and why. I did not see this in The Aventura Mall in Miami or anywhere else. He also sent me an email with the UPS return label. Mass Merchant, Apparel & Accessories, Houseware & Furnishings. Just a paper outlining Exchanges and Returns & advising me to contact the 1-800 number which I did. I've not had problems with other websites so I don't think it's my computer. THIS WAS MY FIRST AND LAST. No luck. I then went to UPS against my better judgement and against the orders of the lockdown to return this. VERY DISPLEASING. Georgina ** and Cynthia ** told us the Bag was damaged and first Georgina mentioned she saw the pocket stretch inside, I told her my husband got the bag last night and we are here in the morning to return and exchange. Frustrated at this point, I asked for more information on why. Not this specific bag. I thought I was the only one having issues with checking out on LVs website! By visiting this page, a fresh site status test is perfomed on the louisvuitton.com domain name as our website down checker tool handles all requests in real-time. VC **. You are using an out of date browser. I hung up & called back & spoke to Christina who was very pleasant and listened attentively & apologized & checked into it for me. 7. The first and only subreddit dedicated to all things Louis Vuitton. Had my retired father not been specifically watching out for this delivery, IT WOULD HAVE BEEN STOLEN. I insisted to lodge complain and speak to store manager Mellisa. I tracked the bag online and there was a note saying it could not be repaired and to call for further details. I was attempting to ascertain whether a certain size of boot was available. Please be patient. Case studies of 149 top e-commerce sites. I do keep my handbags very well but do not pamper them. It means a lot to me to make this right to myself. The manager there regurgitated some nonsense about the make of the shoes and how the shoes are not really suitable to wear in the rain because of the manufacturing process for these particular shoes. This company is so not worth it. We complained about this several times and! You could try to reload the site directly from the Internet. I reported it only four days later the zipper where the locksets broke off went to unzip the purse and it broke off so this damage happen due to the prying off the lock this person. **Please do not have anything shipped to your address or else you will get a empty box & have to wait 14 business day for answer.**. I am a loyal LV lover. I can't use the bag anyway because the stitching is nearly off from the one handle. so even if the plastic cracked a bit more, I don't understand why they couldn't restitch or take the handle off and replace it with a new one. Its not like the monogram has already been stamped on the goods. You must log in or register to reply here. They may charge you double the amount from your credit card!!! I was extremely disappointed, frustrated and shocked by the standard of service received. websitedown.info, internetspeed.info, findipaddress.net, currencyxc.com, cheapestdomain.info, Contact | Privacy Policy | Terms of Service. We value your privacy. 22 pages of Louis Vuittons e-commerce site, marked up with 255 best practice examples: Shipping Address + Delivery & Shipping Methods + Billing Address + Gifting. 326 free UX articles based on large-scale research. I then called back the 1-800 LV number who I then spoke to a ZARA, who was veryyyy unprofessional. How do I know I can trust these reviews about Louis Vuitton? If you must have an LV item only go to the store. Where is the logic? NO WORD YET! With that being said I would never buy OR recommend another Louis Vuitton. There are very minimal support I get from them. Well start sending you the news you need delivered straight to you. Disable security software: failed page loads can be caused by anti-virus and firewall software as well. I received a gift receipt but yet still every time I call, They are asking for the purchaser. Nose in the air and what attitude?? Its location on this page may change next time you visit. It just stops and the payment section never gets a green check mark to go to the next section. I said, "I take excellent care of this bag. He said the bag is in beautiful condition. This was very unsettling. We are still waiting on the purchase to be refunded and just cannot bring ourselves to deal with the online purchasing protocol again. What an absolute joke. After reading these reviews, I only see a few customers who are satisfied with Louis Vuitton (LV). I DON'T BELIEVE THEY STAND BUY THEIR PRODUCT AT ALL!!!! I'm filing complaints with all the agencies who can help, not only out of principle but because this metis was one of the gifts I received when I turned a certain age (not 25). People paying a lot on this product. Who would be happy to get a leaked bottle of perfume you paid in full!!! Bottom line do not order anything from Louis Vuitton online. The scatterplot you see above is the free version we make public to all our users. I highly recommend GUCCI. LV is a great product but customer service enhances the purchasing experience when spending that kind of money. Countless phone calls over a period of 5 days to establish whether it was worth taking a trip to the store. ConsumerAffairs is not a government agency. Yes I had that error msg before. Browse all of our content by a context unique to your (companies) needs. But I wouldn't recommend buying from Louis Vuitton until they get their quality issues resolved. Notwithstanding the fact that no message was left on my daughters number. I understand that they're trying to avoid fraud but I paid full amount of $390+tax on it. Good bye Louis Vuitton! FAQ. All you can do is make sure we get what we paid for!!! The uk site now seems to say there's delays due to systems maintenance, but now explanation as to why checking out doesn't seem possible. Copyright 2022 Consumers Unified LLC. Is over $1000 I need to be. This is my first LV bag which brand Reputation I highly regarded previously. I put the bag away and not even 3 months later it became worst. I also called and they said they didnt know about the website having any issues. I just needed the handle stitching to be repaired. I bought a Louis Vuitton Handbag on 7th December 2019 at Raine Square Murray Street WA for Aud2530. This is so unacceptable on many levels. I contacted their Cares Department to get a wallet repaired as a gift. Anyone else have issues checking out online this evening? Cant get past the Payment section using a variety of credit cards, even willing to use PayPal. The sites been having issue. Bought a perfume online since there's no store close to where I live. That exact thing happened to me when I ordered my Odeon MM. Their online is a scam and the customer service is absolutely horrible!!! We were there to return and exchange the bag which was never touched. Ive called and told them about it, but they didnt seem interested in fixing it. Again why wasn't I asked? A one star at best is what Louis Vuitton is worthy of. Hmm that's odd.. Client bough it from a Louis Vuitton Store 5th ave two years ago. I was becoming incensed with the standard of service. Its based on an exhaustive performance review of 485 design elements. Once I contacted the 1-800 number, they initiated the exchange & gave me an new O# **. I had to call the number again; they had to intervene again. I just checked my tracking on UPS and wow I signed for it 3 days ago. Promised bag would be ready on 2/18, called to get update, person on the phone had NO IDEA what the status was but someone would call me from the store. At least the CA and I are getting a good laugh out of this. JavaScript is disabled. I didn't say this to the girl on the phone, but I did express my frustration as to why the Singapore repairs couldn't give her information as to really why the stitching wasn't repaired or why I wasn't given the option that it might crack the plastic a bit more if that was the reason. What a disappointment LV has turned out to be. B. my partner would need to pick up the bag so I wanted to know what they needed for ID for him to collect. Now I have to just throw it away? They really need to fix some of their bugs. For a while I wasnt able to log into my acct keep saying my pw was incorrect and it didnt let me reset a new pw. It is now February 1, 2020 and my order has still not shipped. Forgive me if my English doesnt make sense easily. I must add, we don't go in looking like bums but we are not like we stepped off the red carpet when we go in. We visited the George Street Sydney store to complain and ask for a replacement. I left my Keepall-55 with the LV store in Atlanta for zipper repair due to defects. Im frustrated and angry. Disable them to make sure they don't block pages. Upon delivery, this was left in the building lobby. Currently, customer service has agreed to ship the return to my home address, but they also have me now listed as MR. when its Mrs. Again another call I had to make to the customer service line to have it corrected as I was only aware of this when the original purchaser received the email that I was returning the bag That is absolutely insane when this was a gift, I don't understand why the purchaser was emailed & notified of the return. Did someone painted the walls? After they looked it they said, "You are right in this specific bag. Tried that just now. Before a week I noticed some white big stains over my bag. 10 pages of Louis Vuittons e-commerce site, marked up with 119 best practice examples: Explore similar case studies of Apparel & Accessories and Luxury Goods sites: Every 2nd week, we publish a new article on how to build state of the art e-commerce experiences heres 5 popular ones: See all 326 articles in the full public archive. How is this right? * Ping failure does not necessary mean that the website is not working. We typically use the same client advisor, which makes things easier. I was not able to get to the store until yesterday. I looked in the site at the product care and it didnt say anything about to careful with alcohol or hand sanitizer. Mario ** at Client Services (TX) is phenomenal, I highly recommend his services. She said maybe they were afraid the plastic would crack more and they didn't want to damage the purse more in case it made it worse. At UPS, they charged me $3.50 to print the return label. After trying for 16+ days to place an order for 4 items, I am no longer a customer. The bag has crack around the zipper.". We called client services who mentioned that every store makes it's own decision. Ive had bags for $100 that lasted many years and not 1 crack. Recently, I've had multiple issues with my LVs that are barely used/new. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. So after ordering 2 hand bags, a purse and a belt Ive been waiting for my delivery. I just ordered something the other day with no issues. Will never purchase anything from LV again, poor quality merchandise and poorest customer service. Out of all of the calls, it was never flagged that the item purchased was no loner in stock. It was addressed to Amber ** (client services) from ** (client services). Simply restart your computer and see what happens. About 3 weeks ago, I went to the Bloomingdale's LV store in SF and brought my metis to show the metal closure being visibly crooked. I insisted to lodge a complaint, They have send a quotation about my complaint. What was the point of a gift receipt if I cannot speak on this purchase. Called support and they couldnt replicate. After finally getting through, she looked up my email and contacted them directly to send a response. Called Louis Vuitton immediately to let them know, they said investigation will take 14 business days, they asked for pictures which we sent, in less than 14 business days Louis Vuitton said theyve concluded their investigations and that the bag was shipped, we called UPS. I didnt left the house. A website status check is now in progress to see whether the louisvuitton.com site is down or not. I never had a problem with the bags. Ruined in less than a year and a half. Our content is intended to be used for general information purposes only. Out of the three to four customer service reps we talked to, only one was actually helpful. We went to return a bag to the Louis Vuitton store, in Natick, MA. She advised that LV is a luxury brand "obviously" and that there is no other way to return my purchase and didn't want to listen to any of the information I had received from UPS. Zojuist. For a better experience, please enable JavaScript in your browser before proceeding. Then I receive an email stating that after further assessment they CANNOT repair the item. I saved up to purchase this bag and Im only asking for a solution even if I have to pay out of pocket and they refuse to help me. After calling to verify the purchase with our bank, again verifying the purchase with the bank's fraud department, calling the customer service line several times (this took several days) to check the status of the order and make sure everything was okay, and seeing the charges appear on the card the order was canceled because the product was out of stock. So we were left none the wiser. And nothing have happened to them even and if obstacles have occurred. "IT HAPPENS ALL THE TIME!!" So I call back again and the girl says she'd try to make it a priority for someone to call. So I asked that someone from the Collins St store call so I could get information. Payment Flow & Methods (Incl. : If a webpage on the http://www.example.com/funny.html uri address is not reponding, please enter example.com as the domain name. I have never had to wait 2 months for an order to ship. Its been there for a few months. Some of the add-ons on this site are powered by. when it arrived it was an empty box no bag, no shipping label nothing, but the UPS box was sealed, which tells me Louis Vuitton never put the bag in there to begin with. E.g. Problem was not on their end. Press J to jump to the feed. There wasnt that big a crowd. NO RESPONSE. Unbelievable LV bag has such a short quality life span. It is way too expansive to pay AUD2530 bag that cant last for 20 days. After 1 day of not hearing back I called them to follow up. At $A1,430 definitely not cheap. Tried to make a purchase online.. Said to call 800 # for availability, 800# said 1 store near me may have it.. LV has work to do in their service and after-care procedures if they intend to build and retain customer relationships going forward. I'm sorry but I don't have these issues ordering from any other company luxury or not. Isn't it? In this day and age I am shocked that a simple change cannot be made by updating the instructions or sending a email a few minutes after the orde button has been pressed. I ordered over 2,000 dollars worth of products on December 10, 2019 and have yet to receive even a shipping confirmation. The bag in pristine condition was left with the store and I was advised about 4-6 weeks for repairs. LV could be on that platform. 9. I didn't receive any labels in my package. I am being very diligent as I want to be on the lookout for when the delivery will come so that it is not left in the lobby again. I understand delays due to the pandemic etc, but the 7 day response time incorporated those delays and there is no reason for the confusing communication regarding the item. They nor I can call the store during this time of year. Unfortunately we can not repair this." She said someone tried to call yesterday, but that A. is not the 24-48 hours I was promised and more importantly. completely untrue. First of all check your browser's local settings, or you could also try to use a proxy server (most ISPs have official, but there are free ones as well). The truth is that they do not! Not to mention the worse part being the lack of customer service and lies and rudeness. I was wondering what is this? I cannot believe LV bag is So so not durable, quality cant last for daily standard usage. I should have read the reviews as I am not the only one who has been disappointed it seems. It is only LV. 2 days later I received an email that I was copied on and I don't think they meant to send to me. I close the phone and I was in shock. You made a bag with a material who is very sensitive to alcohol and you didn't strictly advice not to use it Close to the bag. To her horror the dye began to wear off from the shoes. Today is now the 4th business day & I decided to call and get an update on my return & reshipment. This profile has not been claimed by the company. Waited almost 2 weeks for the delivery and when I got the item the bottle is not sealed well, the sprayer tip is out of place and the perfume leaked on the tub. Just need to check back. And the bag cant repair. This is on my Pochette Metis with the crooked closure being visibly obvious, and some cracking on the glazing. I am not willing to drive an hour for a maybe. The bag was bought two days ago in Las Vegas. Their quality, attention to detail and customer service is consistently efficient. I was debating between a YSL bag and a LV one and it looks like I made a poor choice with my 3k. Im so shocked that such an expensive brand could use such unreliable delivery company because I certainly never received my first parcel Never mind the other 3 that are due in 2 days???? I walked in with the bag and a gentleman asked if he could help. After 10 days of no response, I called their customer service line - which also has long wait times. I want to get an order in as have heard rumours of a looming price increase. You could also check the page from another computer and network. Ranked using 175,000+ UX performance scores. My husband ordered Speedy 30 bag for me as a birthday gift to be shipped to our house. I immediately called the 866 number and was told it was too late to make changes or cancel the order and it had already been processed. Abandonment stats, credit card patterns, code samples, and demos, for usability, Delivered twice a month, ad-free full-length research articles, 1-click unsubscribe at any time, Drop-Down Usability: When You Should (and Shouldnt) Use Them, Format the Expiration Date Fields Exactly the Same as the Physical Credit Card (90% Get It Wrong), PDP UX: Core Product Content Is Overlooked in Horizontal Tabs Layouts (Yet 28% of Sites Have This Layout), Form Field Usability: Avoid Multi-Column Layouts (13% Make This Form Usability Mistake), Form Usability: Getting Address Line 2 Right. We attempted to purchase a key holder from the LV online store. To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page. :). I can add to cart, but when I click on proceed, the cart is empty again. Without a hassle on their side they got their money! I am wondering how they survive for so many years. Its a scam. Fortunately no bird peed on the bag at any Of the the three times that I took it out because maybe it could melt on the street. I will never make another purchase from Louis Vuitton ever again. It may not display this or other websites correctly. 148 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape. The only reason I gave it a 2 star vs 1 is because the quality of the products is quite good regardless of this error but there is definitely a problem with this company internally and the culture seems to be one of entitlement and I dont care or dont want to do much more work then I have to attitude. Its not my first language. Change your attitude or very soon we wont need LV bags anymore to live. They were sent out separate. Tried multiple browsers and mobile site as well. Try using the app if your item is still available there. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. "You take very good care of it. All Rights Reserved. She then advised that unfortunately I would need to go to UPS & get the label printed & returned, She also did say that it would take 3-4 business days after the product was confirmed received that they would be shipping out my new bag. A BIG SHAME! They will email you privately so no one can see they do to help their customers or fix the cheap material they use and sell for $1800. With 7.4 billion people on earth I guess they feel that there is enough customers to replace the ones that are unsatisfied. 5. My sisters have others luxury bags for so many years and they look like new. In the past 2 years, I've purchased approximately 12 pieces (combination of in-store, but majority online). It so transpired a phone call was made, but not on the phone numbers that I had left!! Could it be because there's about to be a price rise or something? I call the Louis Vuitton and I told them about my experience and they asked me to send them pictures of the damage as the stores are closed due to the pandemic. I'm on the phone with their customer service now trying to cancel 3 of the orders. There is no way its genuine leather. 10,500+ annotated design examples, for systematic inspiration on e-commerce page types. Also, errors pop up when Im trying to log in to my account. Finally the Collins St store called today and said again that it just couldn't be repaired. They think that my brother stole the bag but that is incorrect. Ive purchased numerous products from them and I highly recommend the brand. Why wasn't it my decision to make? Maybe try a different browser? I contacted UPS who advised that they are not able to accept a digital return label & I should have this return label in my box.