Or unwind with a drink and bite to eat at our bar and restaurant. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and COVID-19 Guidelines (CDC). Very nice staff, great location and clean. Thank you so much for your review! We hope to see you back soon! Despite the fact that it was one of the busiest times of the day, Alexis helped us through the entire process of contacting the third party, rebooking the reservation and matching our original rate, promising to have her manager approve the refund of the canceled reservation, and was extremely accommodating, understanding, and sweet throughout it all. Cleaners came everyday, and even when we were still in the room, they made sure to come by again in the evening when we were stepping out. Enhanced food service safety measures are in place. You may requests at check-in or upon arrival. the front desk staff is beyond!!! Do you have a shuttle service from and to the airport and is it free of charge? Promotional content will be removed. They're also applicable regardless of the comment's tone. Response from Motto Team on Jul 18, 2022. Your dates seem to be a bit off. Conveniently located restaurants include Johny's Luncheonette, Brooklyn Bagel & Coffee Company, and Stumptown Coffee Roasters. The staff speaks multiple languages, including English and Spanish. Thank you for sharing your feedback. If you stayed at this property through Booking.com, you can write a review. No onsite parking is available. This may not be a comprehensive list. Will definitely be coming back and booking directly through the hotel next time. Do you have an electric kettle and tea/coffee in the room? Also - are irons available on request? had an amazing stay. Great location. Travelocity, the Stars Design, and The Roaming Gnome Design are trademarks of Travelscape LLC. Motto by Hilton New York City Chelsea does not have a pool. Browse questions from guests for anything extra you want to know about the property, Good morning, we can provide you with a kettle. Front desk staff will greet guests on arrival. Good morning, How to get to Motto by Hilton New York City Chelsea from LaGuardia Airport. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Irons are upon request. We needed to switch rooms due to a problem with the first one, which was done quickly. It was a pleasure hosting you here at Motto! The room was amazing! Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. We are so glad you enjoyed your stay with us and we would love to see you again next time you visit the big apple. After an evening at the theatre ( highly recommend The Music Man! More. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Definitely coming back and recommend!!! I had even lost my keys one night, and she found them and called me right away. We appricaite your feedback! Make sure to get a city view room. Beautiful hotel with great facilities and decent sized rooms. 6 out of 289 reviews, Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Our stay started off with a warm and friendly greeting from the staff at the front desk. We found out literally as we were checking out that we were fortunate enough to be picked as the guest of the day, therefore we were placed in a room with one of the best city views! Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Thank you for the wonderful stay and thank you Yasmin for being such a wonderful host! Questions and answers should be property- or room-related. We are looking forward to hosting you again! Please enter a valid email address. Yes, we do have vegan options at the property, a delicious cauliflower steak is one of the best! Very little can be done if there arent any alternatives to change to. We will use your feedback to improve our operations. Hip cool design. Then went to use the shower and water comes right out the shower in the room. Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge. The staff is outstanding - everyone you meet has a smile and kind word and on my second visit, I was greeted by name (without them referencing a file). Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. We apologize for the incovenience and service, this is something we definetly do not want to happen to any of our guests! The hotel is very clean, staff is very professional and pleasant. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. It was a pleasure hosting you for you Big Apple adventure! yes, indeed it is possible. The most helpful contributions are detailed and help others make better decisions. Special requests can't be guaranteed and may incur additional charges. The location was convenient and close to some great food spots., I really enjoyed the feeling of being totally taken care of by the staff. Thank you so much for your review! Additional sorting options might be available (by type of traveler, by score, etc). The city view was amazing. We do have free weights, Yoga mats, treadmills and elliptical machine. Lets start with ITS NEW. I dont think I or my hubby had anything bad to say about it. What food & drink options are available at Motto by Hilton New York City Chelsea? thx. Good morning, Lastly a special thank you to Tania and Sammy for making the stay even more comfortable. Contributions should be appropriate for a global audience. To edit a review youve already submitted, contact our Customer Service team. She constantly checked in on my family and made sure we were comfortable. The only negative was the delay in our room being ready at check in. Dear Deana, I was concerned at first - thought the rooms would be too sparse, but they are perfectly NYC. I was on the 20th floor. She made sure our new room fit all of our needs and thanks to her, we. Thanks! Available in all rooms: This will be my preferred hotel when visiting the city again! Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. You can always reach out to us, and we can help you. Yasmin was especially helpful during the check in process, excellent customer service and very attentive!! Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy, InterContinental - New York Times Square, an IHG Hotel, Ravel Hotel Trademark Collection by Wyndham, Train station: New York W 32nd St. Station (0.7 km / 0.4 mi), Metro station: 23 St. Station (7th Av.) Located in the best-rated area in New York, this hotel has an excellent location score of 9.6, Select dates to see this property's availability and prices. Towering 42 stories over Chelsea, our hotel is two blocks from Madison Square Park and the Flatiron Building. That's how we know our reviews come from real guests who have stayed at the property. Stayed here with my other half for 3 days in July and we are so glad we did. ), the bar was open for a night cap. We found our room to be clean and comfortable- brand new! Incredible they would over book on city view rooms. Thank you, Good morning thank you for contacting us regarding your upcoming reservation. (Bring headphones.) Housekeeping is provided daily. Staff was nice very help. The location was convenient and close to some great food spots. One block from subway stops., Location is perfect for Empire State Building and around, atmosphere in lobby and bar, the view towards downtown from the room, flexible, friendly, generous staff members, Great location. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. All rights reserved. Check in was easy and efficient. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Copyright 19962022 Is housekeeping daily? Great Hotel, clean rooms and we were upgraded to an awesome view. Quite beautiful. (0.3 km / 0.2 mi), Wheelchair accessible (may have limitations), Wheelchair-accessible meeting spaces/business center, Pets: USD 150 per accommodation, per stay, Property follows sanitization practices of COVID-19 Guidelines (CDC), Staff temperature checks are not conducted regularly, Temperature checks are not available to guests, Bed sheets and towels are washed at a temperature of at least 60C/140F, Commonly-touched surfaces are cleaned with disinfectant, Property confirms they are implementing guest safety measures, Property follows sanitization practices of SafeStay (AHLA - USA), Service animals are exempt from fees/restrictions, Property does not offer onsite COVID-19 testing, Property does not require health documentation at check-in, Guest accommodation is not sealed after cleaning, Electrostatic spray is not used for disinfection, Contactless food service / room service is available, Reservation is not required for facilities onsite, Staff wears personal protective equipment, Protective clothing is available to guests, Food service has been amended for enhanced safety, No shield between guests and staff in main contact areas, Guests are provided with free hand sanitizer, Social distancing measures are not in place, Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton), Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are available, Individually-wrapped food options are available for breakfast, Individually-wrapped food options are available through room service, Pet fee: USD 150 per accommodation, per stay, Motto by Hilton New York City Chelsea Hotel, Motto by Hilton New York City Chelsea New York, Motto by Hilton New York City Chelsea Hotel New York. Hi is there a fridge in the room that can be used by the guest for small items for children. Floor to ceiling windows. I am glad that my team was able to provide you with the best service possible and I want to apologize for the technical issues you have experienced. Henry, at the bar, is a particular favorite. Which was great ensuring the room was cleaned daily. We are so glad you enjoyed your stay with us, and we would love to see you again next time you visit the big apple. Popular points of interest near Motto by Hilton New York City Chelsea include Macy's, Empire State Building and New York Public Library. Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.5 miles), World Trade Center Memorial Foundation (2.5 miles), and Hamilton Park (2.2 miles). Breakfast was fresh and delicious served by more friendly staff. The nearest airport is LaGuardia Airport, 11.3 km from the accommodation. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. if the writer is claiming to be someone else). Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Flatiron Building. This would be for a five-night stay. By creating an account, I agree to the Expedia, By signing into my Expedia Rewards account, I agree to the Expedia, url importing http://www.travelocity.com/New-York-Hotels-Motto-by-Hilton-New-York-City-Chelsea.h68102889-p2.Hotel-Reviews?rm1=a2&, There was an error importing /New-York-Hotels-Motto-by-Hilton-New-York-City-Chelsea.h68102889-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/New-York-Hotels-Motto-by-Hilton-New-York-City-Chelsea.h68102889-p2.Hotel-Reviews?rm1=a2&, To finish creating your account, please click the link we just sent to. I will pass your kind words to Tania and Sammy! Taxes and fees that are shown are estimates only. I was on the 20th floor., Modern finishes, great location close to the subway and 2 stops from Times Square, great bar. Which languages are spoken by the staff at Motto by Hilton New York City Chelsea? We do not have a buffet breakfast it is server a la carte. I'd definitely stay here again. We do have connecting rooms here at the Motto. Please check you have entered your email address correctly before continuing. The staff, the people and the environment are amazing. Recreational amenities at the hotel include a 24-hour fitness center. Dozens of unique eateries, bars, museums, and shops are also a short walk from our doors. Thanks! The bed was comfortable, clean linens and was spacious enough for being called, "micro". Thank you! Booking.com. thank you for your hospitality (o:, The hotel room I stayed in was very nice. If you booked through us and want to leave a review, please sign in first. Which popular attractions are close to Motto by Hilton New York City Chelsea? Liked: Cleanliness, staff & service, property conditions & facilities, Great location, staff lovely, clean, modern would stay again and recommend. I will definitely come back in the future! You can send packages before arrival, and we will store it for you. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. They have a restaurant on the main floor which looks so cute & the food is even better! Modern finishes, great location close to the subway and 2 stops from Times Square, great bar. Jojo and Fourd found resolution, was super helpful. Hi! We are so glad you enjoyed your stay with us and we would love to see you again next time you visit the big apple. The city view was amazing. Disappointed. Motto by Hilton New York City Chelsea does not offer free breakfast. Please dont include personal, political, ethical, or religious commentary. Excellent location show map If yes, how does the price and tax change? Motto, Distance in property description is calculated using OpenStreetMap, The elevators are quick, the views are spectacular, the food is tasty and service staff friendly. We hope to see you soon at the Motto Chelsea NYC! Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Please enter the dates of your stay and check what conditions apply to your preferred room. We liked your hotel and we are thinking about making a reservation but we are 5 adults. Featuring a restaurant, fitness center, bar and free WiFi, Motto by Hilton New York City Chelsea is located in New York, a 6-minute walk from Flatiron Building and 0.6 km from Madison Square Garden. Thank you, Hi. Yes, guests have access to a fitness center during their stay. Your contribution should be yours. Free WiFi. All distances are measured in straight lines. Does Motto by Hilton New York City Chelsea have any great views? Cancellation and prepayment policies vary according to accommodations type. Staff was nice very help. Feb 14, 2022 Location was central to many tourist sites. This property is stylish, new, and convenient. Please enter your travel dates like this: mm/dd/yyyy. This lets us know our reviews come from real guests like you. Thank you Motto for an amazing experience! Each review score is between 1 and 10. Thank you for sharing your feedback. We recently chose Motto for an overnight in NYC and were so glad we did. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Please see our partners for more details. Marissa told me what happened, and I am looking into it as we speak. We have more than 70 million property reviews, all from real, verified guests. Stayed in the bunk room with two teens. Dear Diane, Thank you for taking time and reviewing your stay. Send me emails with travel deals, special offers, and other information. This hotel exceeding our expectations. Hello, I would like to ask you something. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Response from Front Office Team on Jul 22, 2022. Friendly staff. What are some of the property amenities at Motto by Hilton New York City Chelsea? Special requests are subject to availability at the time of check-in. We hope to host you soon at Motto Chelsea NYC to make #mottomemories! Lock in a great price for Motto by Hilton New York City Chelsea rated 8.9 by recent guests! We will definitely be back. Are there opportunities to exercise at Motto by Hilton New York City Chelsea? Are there vegan food options available at this hotel? We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Dear Michelle, Guests are required to show a photo ID and credit card at check-in. Hold for extra charges per day is 100$. Are there any historical sites close to Motto by Hilton New York City Chelsea? Cannot be more then 28 days between check-in and check-out dates. Dear crwils, Thank you so much for such a great review! Thank you for your feedback! The hotel seems almost brand new, everything is clean and modern with amazing style, and its in the most perfect location close to the subways and trains as well as walking distance to all the hotspots. The view was everything! She was so kind and we thank her for her hospitality! Originally booked through hotels.com but upon checking in, found out the third party canceled the reservation without our knowledge. The property usually replies within a few hours. Everything is clean, and pristine. We're about a mile from The High Line, Chelsea Market, Times Square, and Greenwich Village. I am happy to hear we were able to exceed your expectations! I would like to speak with you in person to discuss the issue if you have couple of minutes today. Avoid using profanity or approximations of profanity with creative spelling in any language. The area is safe and close to so many different options. One block from subway stops. Plus: Very nice staff Clean bedroom Shower is great (loved the water pressure) Good products in bathroom Minus: Walls are thin, you hear the next rooms TV AC is super loud Even with AC off, noise coming from the plumbery all night Restaurants food is really not good. Reviews are most valuable when they are original and unbiased. " We verify reviews to ensure the traveler booked with Expedia Group. Very clean room. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Pick up a coffee at our espresso bar in the lobby area. Yasmin was very accommodating and welcoming. The fees and deposits listed below will be charged at the time of service, check-in, or check-out. You can only leave a review within 28 days after check-out. This is the version of our website addressed to speakers of English in the United States. Get exclusive access to members-only deals by email. In which floors the landmark rooms are located? Overall, This hotel as I say is ascetically pleasing, comforting, amazing etc! Hotel was wonderful but what made it even better was the customer service. , Thank you so much for reviewing your stay! Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. Expedia, Inc. is not responsible for content on external Web sites. Ive stayed there twice now, and I love the atmosphere. Right when I arrived, a lady by the name of Yasmin checked me in. Hotels near Motto by Hilton New York City Chelsea, Motto by Hilton New York City Chelsea Rooms, InterContinental (IHG) Hotels in New York City, Hotels near Kadampa Meditation Center New York City, Hotels near Fashion Institute of Technology, Hotels near Swedish Institute College of Health Sciences, Hotels near Hair Design Institute - New York, NY, Hotels near Technical Career Institute College of Technology, Hotels near Stevens Institute of Technology, Hotels near Relay Graduate School of Education, Hotels near Star Career Academy Of New York, Hotels near Atelier Esthetique Institute of Esthetics. Are pets allowed at Motto by Hilton New York City Chelsea? Guests can surf the web using the complimentary wireless Internet access. Hilton Honors Discount Terms & Conditions. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Get instant confirmation with FREE cancellation on most rooms! The rooms are kind of small but maybe it was just the one I booked. Please fix the following errors to continue: "Comfortable and quiet room. We appriciate your feedback! CST# 2083930-50. Sign up and we'll send the best deals to you. Clean rooms, nicely appointed. We appriciate your feedback and are glad to hear that we met your expectations! Subway nearby and wecould walk to lots of places. Hello Vivienne, Lovely & Marissa we were so kind and helpful. Lovely, who communicated with me throughout my stay to make sure I was happy, was one of the brightest stars they have. Thanks in advance, Hi how old do you have be to check into your hotel, Hi do any of the 4 bed bunk rooms have a view and what floors are they on. Respect the privacy of others. The fact that Im even leaving a review says a lot haha! What a great hotel! Great hotel in fun location. & ps. Contactless check-in and contactless check-out are available. Motto by Hilton New York City Chelsea has been welcoming Booking.com guests since Jun 16, 2021 Thanks, Is it possible to fit an infant pack and play in any of the rooms? All rights reserved. Chelsea market, Flatiron building, Madisson square park, highline park and many more are in the walking distance. Get the travel advice you need. Response from Motto Team on Jul 16, 2022, Thank you for your kind feedback! Love the hotel. The rooms have a private bathroom, a hairdryer and bed linen. We have them upon request, About a 15-20 mins uber/train ride to downtown, Good morning, 32x44, Do you accept Amazon packages b4 actual checkin?Any Charge? Which room amenities are available at Motto by Hilton New York City Chelsea? Guests loved walking around the neighborhood! we are 3 adults, 1 child. Your current language is English (US), 113 West 24th Street, Chelsea, New York, NY 10001, United States of America, Motto by Hilton New York City Chelsea has been welcoming Booking.com guests since Jun 16, 2021, Located in the best-rated area in New York, this hotel has an excellent location score of 9.6, Double Room with Two Double Beds - Hearing Accessible, King Room with Mobility Accessible Tub and City View, King Room with City View - Hearing Accessible, King Room with Bath Tub and Landmark City View - Mobility Accessible, King Room with Landmark City View - Hearing Accessible, Lock in a great price for your upcoming stay, Do you offer secure luggage storage facilities for guess? We do not provide shuttle service, but we do work with a car service to set up a pickup and drop off. Thank you for sharing your feedback. This is our guests' favorite part of New York, according to independent reviews. 113 West 24th Street, New York, New York, 10001, USA. They were all very friendly and accommodating, even the housekeeping staff. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Guests submit their subscores and their overall scores independently theres no direct link between them. Would stay again. There are no spa services available at this hotel. Sign in to see exclusive Member Discounts. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews.