and tried to get them at Home Depot. ANY helpful info would be appreciated !! Required fields are marked *. (Where is OC, anyway? No, that is not the answer as I will not waste the worlds resources in such a frivolous manner. Oklahoma City? It has been 9 (!) Called Sun Cast as the online ordering was not calculating shipping costs. OD Hopefully, this is reasonable. I have two of these hose reels. But the web site wont calculate shipping on just the O rings anyway (or for the lubricant tube), no matter how many you buy. Its a total waste. They only charge a few cents a piece. My contact info is n6ac&AT&arrl&DOT&net edit that appropriately . Their S&H costs are not too excessive compared to some othes Ive seen, but still a waste for two rings the size of a postage stamp. 5/8? While I appreciate the power of the internet, sometimes fixing locally beats ordering parts internationally. Maria informed me the order is on hold indefinitely because one of the parts I ordered is discontinued. Thanks for listing those sizes. 208 and 5 no. Does anyone have any recent experience with this? No charge for the currency exchange (our Canadian dollar is worth about US$1.05 right now dont take it too hard.). The thickness is from the table surface to the top of the washer. Then she put the reel with other \defective\ parts to be returned to the mfg, I suppose. No Luck. I found a supply house that could get the correct O-rings and ordered them, although they only sell them in bags of 100. O-Ring .0406 x .545 0260040 $.99 In Stock PLEASE NOTE: These fit most Suncast hose reel models, but not ALL. Time to replace rings 2 minutes. She took my address and name, said they would be in the mail today. I know that I have replaced the o-rings before, but cant remember all the details. PerryinOC, You probably didnt add correctly because 5/8 (ID) Plus 1/8 (Per Side) equals the OD size of 7/8. I took the two \O\ rings off (1-blue & 1-white but appear to be the same size??) To simply waste water is to waste all the energy and technology used to make it safe to drink. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. Of course, all the retailers that sell Suncast products do not sell their parts. As I recall, the last time I replaced them a few years ago, Suncast told me what size o-rings to buy locally. I will try and use the same size as you did to see if it works. Amazing customer service if they arrive. In this case, send me the self-addressed envelope without the stamp and add $5.00 for the postage. Since then, Patrick has posted and Im happy to see that Suncast sent him a pair for free. Melnor 65117-AMZ QuickConnect 2 Piece Product End Starter Set, Color-Coded, Fevone Garden Leader Hose 3 ft Lead-in Short Hose, 5/8 Heavy Duty Water Hose, Garden hose Extender / Hose Reel Connector, Male to Female 3/4 Solid Brass Fittings, GARDENA 8055 - 100 Foot Wall Mounted Retractable Reel with Hose Guide, Automatic retraction for easy watering, Giraffe Tools Hybrid Leader Hose 5 ft, Heavy Duty, 5/8 in. Problem solved. So it took me five more years to get around to fixing it. O-Ring .375 x .514 0260029 $.99 In Stock x 3 ft. NO KINK ,HEAVY DUTY Durable PVC Water Hose with Brass Hose Fittings Swivel Grip Male to Female Fittings,12 YEARS WARRANTY ,Orange ,H055C01. It took about 3 weeks to receive the package. As a customer you buy, and if anything breaks, you deal with the manufacturer. Unable to easily get my hands on replacement O-rings, Ive lived with these leaks, and grumbled about it, for some time now. Do not buy Suncast anything they dont care. My E-mail is (roncam47371@centurylink.net) I would certainly appreciate a response. Just to point out that if you keep the o-rings lubricated and protected from the elements, they will last indefinitely. Unfortunately one cannot order an instruction manual but it is quite easy to dissassemble the total unit if necessary. We live in a disposable society, but I do not agree with this philosophy as I feel it is wasteful. Heres how I fixed it. 1 - SUNCAST HOSE REEL IN-TUBE ASSEMBLY WITH O-RINGS and WASHER GENUINE SUNCAST PART Tab to tab 2.5" Tube length 1.5" Tube width .75" Comes with o-rings and a hose seal washer where the hose attaches to reel. This is for the in-tube assembly that snaps on the side of the hose reel and attaches to the short connecting hose from the water spicket. Item #4 on the above diagram worth $6.95 on suncasts website likely froze & cracked on the my Suncast Landscape series hose reel. All this suggests that Suncast is not really interested in selling you the minimum to keep your product working. Im with you on this point. worked like a charm, Your email address will not be published. Lay the washer flat on a table, centre hole on the table. As I recall, the last time I replaced them a few years ago, Suncast told me what size o-rings to buy locally. I have the identical problem and am trying to figure out how to open the thing up to access the rings.any tips? The problem is when you have the site estimate shipping it indicates the cost to be 20 dollars more! You are the salt of the earthYou are the light of the world (1) Suncast Hose Reel In-Tube Replacement With O-Rings & Hose Washer, (1) Suncast Hose Reel In-Tube Replacement With O-Rings & Hose Washer 2, (1) Suncast Hose Reel In-Tube Replacement With O-Rings & Hose Washer 3, (1) SUNCAST HOSE REEL IN-TUBE REPLACEMENT WITH O-RINGS & HOSE WASHER. I ordered 50 pieces each sizes. 0260029 Seal, .375 x .514, O-Ring I Picked up two pairs (one pair for the inevitable next repair in a couple of years) of O-rings at Hardware Sales in Bellingham (it took about 3 minutes to locate them in their extensive plumbing department). Thenks to those who have posted the exact o-ring specifications . However, you can buy all that stuff with a mounting screw and it WILL calculate the shipping $17 to Canada or $12 to my mule in the US. I tried Teflon tape in the grooves as noted in previous comments and installed new o-rings from a harbor freight kit that were close to the sizes needed. After finding the parts diagram for my hose reel, it was clear that two o-rings needed replacing: part #11 O-ring For In-tube #209, 260040 and part #12 O-ring For In-tube #208 0260029. Another call- they sent no charge 3 in/out replacement tubes that hold the o rings. PLEASE NOTE: These fit most Suncast hose reel models, but not ALL. I have searched the HomeDepot, Lowes and Ace Hardware store to get a correct size O-Ring. This compared to the trip to big box stores and buying the incorrect sizes o-ring and getting frustrated each time, is well worth it. Is it not possible to repair products that break or wear out? Unfortunately, I had to turn a number of people down once I ran out. Always go to a dedicated parts store first. I know it goes against all conventional wisdom, but if it workswho cares. The problem and the parts remain the same. I needed 6 of each o ring. Cheers. You should not be able to see the hole. years, but just for the record: I stumble across on this thread and somebody mentioned about the ORings & Things company, oringsandthings .com . Bad on you Suncast and Suncast customer service!!!!!!! Thanks to all who contributed this useful information. x 4 ft. No Kink, Lead-in Water Hose with Male to Female Fittings . This is a great find! The lady told me that they use non standard size o-rings, and that the right sizes are not available in regular stores. I called Suncast and they kindly sent me 3 sets of O-Rings and some tubes of silicone lubricant at no charge, no questions asked. If you can get them to do the same for you, go for it. Here in Canada I have never seen a Suncast dealer sell any maintenance parts. So I called them and figured while I was at it Id just buy 8 white and 8 blue, along with some more lube. Clearly something needed to be fixed. Thanks, The Fix is Confirmed! In the fall, before winter returns, I take the hose reel off the wall and store the reel and hose in the garage. They will help you if there are any questions. I see a lot of Suncast hose reels kicked to the curb here in Toronto and dread the thought that they will be replaced by other Suncast reels. I keep doggedly finding fixes for my stuff in order to keep it out of the landfill and to save money. I live in Canada (near Toronto) so, if you live in the U.S., it works a little differently as you likely wont have Canadian stamps for the self-addressed envelope. YELUN Solid brass Garden Hose Fittings Connectors Adapter Heavy Duty Brass Repair male to male double male faucet leader coupler dual water hose connector(3/4" GHT Double Male) 2 Pcs, Liberty Garden Products CRK0006 Replacement Crank Arm, Bronze, BEAULIFE 304 Stainless Steel Metal Garden Hose Connector 5 Feet Short Garden Water Hose Extension Extender, Drinking Water Hose Lead and BPA Free, Giraffe Tools Industrial Hose Reel Cart, Heavy Duty Hose Reel with 4 Solid Wheels, Slide Hose Guide System, Holds 250-Feet of 5/8" Hose Capacity for Garden & Yard, TIDYON 42.5" Garden Hose Holder Water Hose Holder Heavy Duty Detachable Metal Hose Hanger Free Standing Garden Hose Storage Hose Stand for Lawn & Yard, Liberty Garden Products 4009-ORING Replacement Kit O-Ring, Black (4009-ORING KIT), Flexzilla HFZG505YW Garden Lead-In Hose 5/8 In. When I was done customer service said they dont change for those items and maybe thats why ordering online didnt work. It wasnt expensive, just a few bucks as I recall. Shipping and Handling charges via USPS is $6.65. poor quality product, like so much out of China, All good info in the messages above. Yesterday I took the reel off again and tried lubricating the O-rings but I still had a big leak. They have remained supple and functional. Just got off the phone with Suncast 1-800-846-2345. Besides, Partsource is a Canadian company and youre in OC! I assume that they have made an improvement here, and hopefully these special sized rings will last longer. About seven years ago I purchased a Suncast Side Tracker STA100 hose reel. Ouch! She is going to send me a set Free of charge. Worth Garden LEAD-IN Short Garden Hose 5/8 in. says In-tube WITH O-rings sta100-0461113 unit price is $0.63, All for two o-rings. In under a minute, Voila! so why they would charge an individual O-ring (sta100-0260040) at $0.97 is hard to understand. Here in Toronto, all water that comes out of the tap is potable, meaning that it has been filtered, cleaned, disinfected, and fluoridated. Found some great ideas and learned a ton of useful tips which I was about to enact when I got cold feet realizing I did not actually know the composition of these o rings (one is blue the other is white) and I could totally ruin them. Would you please send the price of each one of these parts and direct me to the vendor that I can order the parts from. Ontario, Canada? Please see pictures, Suncast in Tube Only Hose reel connection repair kit brass Tip Top Seller, Suncast out Tube hose reel connection repair kit brass Tip Top Seller, Suncast Hose Reel Replacement O-Rings for Wall Mount Only - Leaky hose fix, NEW GENUINE SUNCAST HIDEAWAY / HOSEMOBILE Hose Reel Part OUT TUBE ONLY w O-Rings, SUNCAST HOSE REEL Hideaway IN OUT TUBE Part With Socket Clip Repair Kit, SUNCAST Hose Reel Replacement INTUBE Assembly O RINGS Repair Kit, Suncast 0461685A Cart Hose Reel In Out Tube assembly kit (Brand New), New Oem Suncast Hose Reel Auto Rewind Valve - Aquawinder Outlet Tube, OEM Suncast hose reel in and out tube water connector assembly with o rings, PART for Suncast Hose Reel 0440728 Replacement Connector, NEW Water Garden Hose Reel Guide Holder Resin Hideaway Smart Trak Suncast 175 Ft, Suncast 100 ft. 5/8 in. Thought Id jump in. I am now going to go on to the home Depot and Canadian Tire websites to inform people not to buy Suncast products because when moving parts are discontinued you must throw the entire hose reel away. I do pull off the removable reel every winter and store it inside. O Rings And Things has every o ring ever made. I just called Suncast. Thanks. I have a Suncast SFB 200. x 5ft, 5' (feet), Suncast Powerwind 12 Volt Automatic Hose Reel - Rechargeable Garden Hose Reel with' Pedal Operation, Lid, and Slide Trak Hose Guide - 100' Hose Capacity - Taupe, Liberty Garden Products 4010 Brass Swivel Replacement for Model 301, Fevone Lead-in Garden Hose Connector Hose Extension Hose Extender Short Hose 3ft Hose Reel Hose Connecting Hose 3 foot Garden Hose 5/8 Garden Hose 3/4 Solid Fittins Drinking Water Hose, Set of 9 Aluminum Garden Hose Quick Connector - Water Hoses Quik Connect Release, Giraffe Tools Garden Hose Reel Cart with Wheels, Durable Water Hose Cart with Hose Guide, Stainless Steel Garden Hose Reel, 150-Feet 5/8" Hose Capacity for Outside Garden & Yard, Liberty Garden Products Garden 301 Never Flat 2-Wheel Decorative Garden Hose Reel Cart, Holds-200-Feet of 5/8-Inch Hose - Bronze, Suncast Resin Wall Mounted Handler Hose Reel with Crank Handle and Storage Tray, Taupe, Boersite Garden Hose Extension Flexible Hose Adapter Short Connector Hose with Integrated Spiral Tube for Hose Reel/RV/Dehumidifier (3FT), Atlantic Female to Female Connectors Garden Hose 5/8 Inch x3 Feet. (1) SUNCAST HOSE REEL IN-TUBE REPLACEMENT WITH O-RINGS & HOSE WASHER. The wall mount hose reel is old, leaks badly from several points, and wastes a lot of water. Some old products were built to last. The common garden variety black o rings are made from buna n rubber and are 70 durometer. PVC Durable Garden Pipe with Solid Brass for Household & commercial 12 YEARS WARRANTY. I searched for the Inch > O Rings > 568, 70 Duro Buna-N O-Ring > Then went to the size 568-208 and 568-209. I had the same horror story as everyone else and had wasterd far too much time trying to determine ring sizes until I found Dons excellent info above. marcorubber.com sells these O rings in quantities of (roughly) 300 at less than $0.05 each, so NOT including extra with the original reel is definitely an unfriendly act. View the washer from the top. Whoops. Reading all of the Blogssound as if both o rings are of diff size. She is going to send me a set Free of charge. Condition: New, Type: Hose Reel, Brand: Suncast Just ordered replacement parts for the next 10 years for the rose reels I garbage picked in the first place! I was looking for the inner O Ring and came up with the size you found on the site. Garden Hose with Custom Length, No Kink, Flexible, Leakproof Water Hose with Male to Female Fittings in Garden & Outdoor, Liberty Garden Products CRK0007 Replacement Crank Arm, Bronze, Boersite 0.8ft Garden Hose Extension Flexible Hose Adapter Short Connector Hose with Integrated Spiral Tube for Hose Reel/RV/Dehumidifier (1), Worth Garden 5/8 in. On June 23 2014 I purchase replacement parts by Visa on line. I am therefore hesitant to purchase products made in China, but often there is no other choice. Wow. Ive permanently lagged them to the brick now that I know theyll be productive for years :). Replacements parts were promised in less than 2 weeks. Why there are two differently numbered o-rings I do not know, as they are the same dimensions. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Both reels are leaking again. She told me that they are two different sizes, and one is blue, while the other is white, not both black as in the past. Standard Vinyl Hose, Outdoor Hose Hideaway, Acrylic, Tan, 150 ft. 5/8 in. After visiting 3 local plumbing stores they all said the same thing: Its cheaper to spend the $3.95US on the internet and dont bother looking locally. Just following up my post from July 29, 2011, when I offered to sell my extra O-rings. But at least youve narrowed it down to 1 of 2 sizes. Save my name, email, and website in this browser for the next time I comment. I totally forgot that I had participated in this discussion 9 years ago! Thanks for this site to provide information regarding my leaking Suncast Hose Reel. so youll buy a new product every few years. I sure have enjoyed everybodys comments. Plumbing washers and o rings dont fit anything other than the taps they were made for. ), Thanks for this! 0% negative feedback. x 5 ft. Water Hose Blue Lead-Hose Male/Female High Water Pressure with Solid Brass Fittings for Water Softener, Dehumidifier, Vehicle 8 Years Warranty, YELUN Solid brass Garden Hose Fittings Connectors Adapter Heavy Duty Brass Repair Male to Male, Female faucet leader coupler dual water hose connector (3/4" GHT Double Male Double Female 4 Pcs). This is unacceptable. I live in the UK and cannot find a supplier for the O-rings. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Too bad Marias supervisor was not willing to send me a new unit after I explained my story. What a saga for two o-rings! Minimum amount to place an order is $5. Just have one issue, are there 2 sizes of o-ring or one. When I needed a few for a dish washer repair they sold me a pack of 25 and mailed it. They worked fine but I didnt realize it until I spotted that the hose connector inside the reel, was leaking! There seems to be a opening where another o ring might should be next to the white, I couldnt find the model # of the Sun Cast which was purchased just last year, and dont know if I kept the paper work which I usually do however never considered this as being a problem which would require a diagram ! Now that Don has published the dimensions, I have a better chance of finding one locally without springing for Suncasts shipping and handling costs! I too live near Toronto, Canada Mississauga in my case and my Suncast SideTracker hose reel has been leaking more and more over the last couple of seasons. ], I too live in Canada and after reading your post called my local Partsource to avail :( I then continued to scour the internet and couldnt find the right size so off to Home Depot and Canadian tire I wentnothing. It doesnt appear anyone from Suncast was going to inform me my order was on an indefinite hold. I fixed the leaks at the hose connections, then traced the final leak to the O-rings. It looked to me, from reading subsequent posts here, like Suncast was sending out free replacement O-rings on request, so my services were no longer required. Ill reply with my home address and ask you to send me a stamped, self-addressed envelope and five bucks to recoup some of my costs. Uh ohHouston (or Canada)- We have a problem: Having o-rings with dimensions of: My white o-ring got mangled. It could be that Suncast is using improved o-rings. If you cant, or if you dont want to go through this exercise every year or two, I have lots of O-rings left over. When I popped the black outside piece off, it popped off with such force that it cut my upper lip, leaving a half-inch vertical slit now held together with a butterfly closure. Try an auto parts store or wholesale auto parts store. Thankfully, through this article, I jusy got off the phone with the parts department at Suncast, and I will be receiving two sets of rings, and gratis no less! Same problem (plus bad hoses and hose endseverything gives up after awhile!). (Yes, there are two different-sized O-rings required so I had to get 2 bags). Theyre the usual blue and white O-rings with the blue slightly larger than the white suggesting a tapering in the cavity of the hose reel centre. I assume that they have made an improvement here, and hopefully these special sized rings will last longer. I do pull off the removable reel every winter and store it inside. This is a large problem with no solution. Location: Madison, Wisconsin, US, Thanks to all who posted here, and to all who helped get this solved! are there only 1 white and 1 blue o ring on the Sun cast Reel because mine keeps popping off and the water seems to be forcing it off, yet the blue and one white o ring are still there. So I scoured the internet and some documentation said that I could find these o-ring locally at better plumbing and auto parts stores. My Suncast reel recently started leaking again and this was the first non-Suncast web site that popped up in my Google search, so I came here! I have to agree with everyone above, great customer service. But, manufacturers know theres more money in replacing the hose reel, than in fixing it. No charge! This is for the in-tube assembly that snaps on the side of the hose reel and attaches to the short connecting hose from the water spicket. Compared to some other manufacturers, I am glad that Suncast at least sells replacement parts, but I agree that they ought to pack some extra o-rings in the retail box, since it is usually the first (and often only) part that ever wears out. Today, unfortunately, products made in China often look great but are made with inferior quality, leading to premature product failure. But, Ive just checked today and found, to my surprise, 6 new requests received over the course of 2015, all as a result of reading this blog. Instructions say to grasp the white release tabs and pull. I see them, but I dont have the strength to do this. I dismantled it and think it may well be a Suncast. Part # 0260040, OD 15/16, ID 11/16 and Part # 0260029, OD 7/8, ID 5/8. Ive installed the new O-rings, applied some silicon grease, and both hose reels work as-good-as-new. I do the maintenance and because money is scarce we do as much as possible to keep things working at minimal cost. They have them in different hardness( durometer) and different types of rubber, buna n, silicon, high temp, etc. 2 watchers, 0.1 new watchers per day, 19 days for sale on eBay. For the record, the packing slip described the following items that they shipped: Though no one else really notices, wasting water annoys be.