excellence riviera cancun customer servicesmall group tours from rome to tuscany

Luis and Benito - Our wonderful pool concierges, you prepared our lounge chairs with a dedication like no other and your concierge service was impeccably fast and always with a smile. Go Excellence Resorts is not responsible for errors on this website. Check in was easy and we were offered champagne as we did so. Ready to relax or kick it into high gear? Excellence Resorts provide a world of unabashed luxury experiences exclusively for adults, where lush tropical surroundings and modern sophistication gently balance to envelope you in a warm welcome. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Enjoy full bar service along with a snack menu. We spent most days on the beach where the drink service was impeccable and wonderful. Land or sea? Fatima, Guest Servies Mgr, made our trip special by having a special last night dinner in the French restaurant. Located right in the main lobby, its central location makes it the ideal meeting spot. First of all, we are connoisseurs of sorts when it comes to all inclusives. We will be back!!!!More. Get in touch with our resorts! The Excellence Times newsletter delivers the latest calendar of events to your door daily. At Excellence Riviera Cancun offers a selection of nine different suites, taking advantage of the beautiful Riviera Maya oceanfront setting. If you leave it at 0 please fill the comment field below. Excellence Wedding Package free of charge if a Excellence Club Jr. Suite View room or higher category booked for minimum of 7 night stay. Just steps away from Miil Spa, savor a smoothie, prepared with fresh seasonal fruit. Our popular pool bar. No need to upgrade to Club, but instead tip your servers well. Michael Jackson show (which I usually dont like, but it was pretty incredible), gymnasts another night, and an authentic Mexican dance show. Situated on a sugar white sand beach on Mexicos Riviera Maya coast, Excellence Riviera Cancun is a classic all-suite Mediterranean-style resort, crafted from stucco, tile and marble. The people left you with this undying feeling of joy. And quite honestly, many of the staff will be in our hearts for years to come. Dinner restaurant specializing in pairing gourmet tasting menus with a variety of fine wines. Our friends referred us to this location as they had been before. Dining options are available for this property. Special thanks to Christian and Alanzo from entertainment, Moises from Blu, Diana from Kitchen Table, Gabriela from bagel station, and Ernesto from concierge.There is a plastic ban, so make sure you bring your own reusable straws. This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form. It was wonderful! dishes that live up to the great culinary reputation of France. The EXCEPTIONAL staff who will accommodate every request and desires to please at every opportunity. QR, All information is subject to change at any time and without notice. There are 6 pools on site. delight your taste buds and your senses as talented chefs prepare your meal right in front of you. And quite honestly, many of the staff will be in our hearts for years to come. We use some social sharing plugins, to allow you to share certain pages of our website on social media. Please, receive our warmest regards from The Excellence Collection. My husband and I needed a respite. To complete the password reset process, please check your inbox for an email from us. Pool? Go Excellence Resorts is a dedicated travel agency eager to help you plan unforgettable vacations, provide excellent customer service and guarantee the lowest prices! You are now subscribed to receive exclusive deals and discounts. Excellence El Carmen Select One. We use cookies to optimise site functionality and give you the best possible experience. The Excellence club check in and service is average. If found attending a convention, guests may be subject to higher room rates upon arrival. A nespresso machine with pods was included, as well as Oreos, lays potato chips and mm's (which were replaced daily!) Adults only. The EXCEPTIONAL staff who will accommodate every request and desires to please at every opportunity. Customer Service. If you are looking for unparalleled customer service, this is your resort. The SPA was incredible. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Please contact us with any questions on the following numbers: Please fill the form to let us know of any errors that you might have noticed or experienced on this website. Ask about a refund. Feel free to be as spontaneous as you like. Locate a local phone number on our website: Loyalty Program Members Customer Service Global Reservation Centers, 216 reviews of Excellence Resort "Came here for our honeymoon and already planning to come back. We have been all over the Carribean to different ones, and this is one of our favorites! Browse Help Topics. This resort has shown us their true dedication to their jobs to make us feel at home in paradise. Listen to live music while sipping a cocktail from our extensive "tini" Menu. 4526 W. Wendover Ave., Suite 50 sun. Fabulous swimming pools. Essential cookies enable core functionality. Its guilt-free! We can not thank the chefs enough for their generous gifts - their delicious and first rate, gourmet food. Individuals attending a convention cannot book this property for their stay. Online Check-in. We made friends. Youll discover inventive spins on traditional favorites. You were fun, encouraging and downright hysterical. Its paradise for coffee lovers. View hotel. Christian and Guillermo - beach volleyball will never be the same without you. Please note: for dinner service the Excellence Riviera Cancun requires a casual elegance dress code for this restaurant. The restaurants were absolutely amazing. Special commendations to the following: Beatriz - always smiling, quick to serve and one of the sweetest individuals we met. Suites are sumptuous in size--668 square feet and largerand superior in style. With the hydrotherapy, saunas and incredible couples massage - it was truly incomparable. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Beloved Hotel Playa Mujeres, Excellence Punta Cana Excellence Riviera Cancun. For alfresco dinner, the sizzle of prime steaks, chicken and shrimp searing on an open flame tips you off that youre in for vacations@awaytogotravel.com Sometimes hard to get an answer. Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. This property offers numerous activities. Adults only. We did do a couple of dives while we were there. Excellence Playa Mujeres. 2020 was a disaster. Bring tipping money and plenty of small bills to pass around, its hard to get change. Settle in with the beverage of your choice and selection of tasty hors doeuvres. In order to provide Excellence Luxury Resorts customers with a better consumer purchase experience, customer service contact information will be placed on excellencegroupluxuryresorts.com, and Excellence Luxury Resorts customers can consult related questions through Excellence Luxury Resorts customer service and get reply as . feet, guest enjoy privacy and variety throughout the resort. And my husband's favorite - the girl behind the breakfast counter who served him "the best waffles he has ever tasted". Trip Help. One evening we called to make a reservation with the hibachi grill at the concierge. Special commendations to the following: Beatriz - always smiling, quick to serve and one of the sweetest individuals we met. indoor seating or outdoors under the moonlight in our hacienda-style courtyard. Go Excellence Resorts. Contact Us. My husband and I needed a respite. They worked extremely hard to make sure you were happy with the meal and everything was perfect. Try something different for dinner. Beach? If you require booking assistance, please contact us at 1.866.540.2585 or by using the directory. The ride to the resort was wonderful. Fabulous swimming pools. Small plates deliver big flavor in this cozy gourmet restaurant. Our adults only world is a tropical fantasy that revolves around six winding pools, the clear Caribbean, well-appointed accommodations, and you. This hotel cannot guarantee a spring-break-free environment. All staff members where masks, and free masks are available for guests however not required while you are at the resort. We were treated like King and Queen. Restaurant service is exceptional. The SPA was incredible. Luis and Benito - Our wonderful pool concierges, you prepared our lounge chairs with a dedication like no other and your concierge service was impeccably fast and always with a smile. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community.We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable, but we are sorry to read that we were not able to fully meet your expectations .We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards, and they will work on it accordingly in order to deliver the service expected by our guests on the highest level, ensuring your satisfaction.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Excellence Playa Mujeres is at the heart of a self-contained resort co mmunity that includes a world-class golf course, a variety of fine dining and shopping, and a 170-slip inland marina. We look forward to receiving your comments and questions. Greensboro, NC 27409, Contact Vibrant Cancun, cosmopolitan Playa del Carmen and the ancient Mayan world are all at your doorstep. And when we did tip, it was usually just a couple bucks here and there (but especially at dinner). We chose Excellence Riviera for its beauty, convenience and charm. We can't say enough positive about this resort, we will continue to visit for years to come. Luis and Benito - Our wonderful pool concierges, you prepared our lounge chairs with a dedication like no other and your concierge service was impeccably fast and always with a smile. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination for the first time and for taking the time to write and share this review with the TripAdvisor readers.We are very pleased to read that we absolutely lived up to your expectations, and we would like to mention that your opinion is important to us but it means so much when it comes from the opinion of a guest who has stayed at many resorts in the Caribbean. You were fun, encouraging and downrightMy husband and I needed a respite. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Youll feel transported from the beaches of Punta Cana to the Left Bank of Paris as you choose among The boat was crowded and did not comply with Covid regulations. We made friends. up Bars. Membership login Manage reservations Online Check-in Currency USD US +1 (866) 211-6223 Covid-19 Information Resorts Offers Destinations Excellence For Adults Suites, See Also: Excellence oyster bay phone number Preview / Show details. Manage reservations. Cancel your trip. To complete the signup process, please check your inbox for an email from us. Thoughtful romantic touches provide serene relaxation throughout an escape to Beloved Hotels, an intimate couples-only brand where wellness and tranquility await. Our popular swim-up bar. We have been to many spas in our lifetime, and this one surpassed all others. With the hydrotherapy, saunas and incredible couples massage - it was truly incomparable. We booked a swim-up room on the bottom floor. Basmati specializes in the regional dishes of Indias North-West frontier, mixing up tangy herbs, spices and cooking techniques against a dramatic and romantic backdrop. I was not adverse to tipping, especially with how hard everyone worked. The diving itself was great. We took our Covid test 2 days before we left. more. The resort exceeded our expectations and by far, has been one of THE best vacations we have experienced. Staff take extra precautions with sanitation, serve you at the buffet, plastic separating staff at bars, and hand sanitizer at every corner. And quite honestly, many of the staff will be in our hearts for years to come. Luis and Benito - Our wonderful pool concierges, you prepared our lounge chairs with a dedication like no other and your concierge service was impeccably fast and always with a smile. The Bar wait staff was outstanding, Joel, Antonio, Hugo, Fredie, Beatrice and Armando were right there to make sure we were happy. An intimate getaway of all-adult romance and modern luxury awaits. Thank you Excellence for a wonderful stay!! This web site is not responsible for any inaccuracies in the photos. For all other customer service related inquiries (e.g. Adults only. an exceptional meal. Experience gourmet cuisine at our ten international restaurants. We chose Excellence Riviera for its beauty, convenience and charm. Christian and Guillermo - beach volleyball will never be the same without you. Raquel - the spa and hair treatment was amazing. Please note: for dinner service the ExcellenceRiviera Cancunrequires a casual elegance dress code for this restaurant. Dear Jodie,First of all, we would like to thank you for choosing Excellence Riviera Cancun once again and for taking the time to share this review with the TripAdvisor community.We are very glad to hear from you that we are able to meet one more time your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. A plush setting to kick back with a premium cigar and spirits. If you like Japanese iron griddle cooking, cozy Teppanyaki rooms are the place to No big deal, but I would make sure you bring lots of small bills with you. US +1 (866) 211-6223. Let the adventure begin. If you are looking for unparalleled customer service, this is your resort. Hours of operation are Monday through Friday, 9 a.m. to 9 p.m. Eastern Time (excluding holidays) Program Headquarters: 1-888-887-6192 E-mail. The best experience for our anniversary! Infinite Excellence, for Adults. * First Name. My husband and I have just spent 10 blissful days at the ERC. Deep sea fishing, private yacht excursions, and scuba diving with instruction are available at an additional cost. We were treated like King and Queen. Enjoy a romantic table for two or casual seating at the sushi bar. Christian and Guillermo - beach volleyball will never be the same without you. Whether you are seeking the perfect romantic location to tie the knot, celebrate an anniversary or indulge in complete spa pampering and luxury, Excellence Riviera Cancun is an ideal home away from home. Thank you so much for a wonderful time Excellence! The resort exceeded our expectations and by far, has been one of THE best vacations we have experienced. Enjoy a cool refreshment without ever leaving the water. Go Excellence Resorts is not affiliated with Secrets Resorts. (336) 855-0060, Excellence Playa Mujeres Located near the casino in a colonial-style building with a romantic courtyard terrace. You can find out more about which cookies we use by clicking on this link. Provides casual a la carte lunch and steakhouse for a la carte dinner. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to celebrate your birthday and for taking the time to share this review with other travelers.We are delighted to read that you were impressed by our health and safety protocols. Our special treats in the evening were delectable. Your email address will NOT be displayed on the site! There was 16 in our group and due to covid the resort occupancy was low, but the service was still top notch. You were fun, encouraging and downright My husband and I needed a respite. Ask JoieandChris about Excellence Riviera Cancun. The weather was amazing, the food and drink exceptional, but the best part was the service. Your choice of romantic 4526 W. Wendover Ave., Suite 50, Greensboro, NC 27409, Submit your quote request and a Excellence Resorts Master Agent will contact you within 24 hours. Golf Course located within 10 Miles of Property. Important Information For Our Guests If you are looking for unparalleled customer service, this is your resort. * Last Name. Fabulous swimming pools. Some activities and entertainment changes daily. Change your trip. We are the Excellence Group Luxury Hotels and Resorts specialists! Luis, Pablo, Leno - you warmed our hearts with your dedicated service and kindness. We also did a couples massage at the spa which included a hydrotherapy session there as well. The service here is phenomenal and the resort and beaches are beautiful. There are 2 lit tennis courts onsite. The staff all wore masks constantly, I always felt comfortable. Copyright 2019. Staff here at the Excellence are eager to go above and beyond to make every moment of your vacation special. All-premium drinks and gourmet cuisine await with our above-the-curve All Inclusive plan, while Miil Spa provides a sanctuary of hydrotherapy and soothing rituals. The pool was a little noisy which was not our taste, but we enjoyed it on the days where we were a little more intoxicated. It contains a link that you will need to click to reset your password. On the soft sands of the Riviera Maya, your all inclusive vacation at Excellence Riviera Cancun assures tranquility but never boredom. Special commendations to the following: Beatriz - always smiling, quick to serve and one of the sweetest individuals we met. The resort exceeded our expectations and by far, has been one of THE best vacations we have experienced. Enjoy full access to these sports and activities included in your New or existing reservations, cancellations etc) please refer to the My Booking section on the website or alternatively the Contact Us page. This was our 10th visit to Excellence. No wristbands You were fun, encouraging and downright hysterical. Two types of mexican beer, glass bottles of coke, seltzer, and tonic water. Excellence Riviera Cancun is secluded but far from isolated. We got our results the next day form the concierge. Payment & Receipts. We loved it all!I cant wait to go back, this was a very welcome break from reality, and I could not be happier with the resort. Accolade in the industry, placing Sandals leagues above any other all-inclusive resort. Fed Road Cancun-PDC KM 324 - 342 , Cancun, 77580, Mexico, leave blank if you would like to stay anonymous. We will be back! Request A Quote! Located on the beach with selection of fast food, salads, wood-oven pizzas and grilled favorites. If you put your do not disturb card in your room door, staff should not call to see if they can come in anyway. Green juice, carrot and orange - all of them were the perfect start to a day - and helped me keep track of my much needed healthy lifestyle. Discover a collection of five elegant adults-only resorts, complete with upscale All Inclusive. Open yourself up to a world of pampering at Miil Spa. Enjoy the surf, sun and a bite at Las Olas snack grill. Budget * 0$ - 10.000$10.000$ - 100.000$100.000$ - 500.000$500.000$ - 2.500.000$, Address We have been to many spas in our lifetime, and this one surpassed all others. Dominican Republic 2021 Copyrights. Room is amazing. Review tags are currently only available for English language reviews. Special commendations to the following: Beatriz - always smiling, quick to serve and one of the sweetest individuals we met. Note that every single individual at the resort were the kindest people we have met in a long time. It was a private black suburban with a masked driver who offered us water upon arrival. Christian and Guillermo - beach volleyball will never be the same without you. Excellence Riviera Cancun stay: Available for an extra fee and arranged through the Excellence Riviera Cancun concierge desk or spa: Excellence Resorts: Excellence Riviera Cancun - Adults Only - All Inclusive, Excellence Riviera Cancun Special Activities, Water aerobics, water polo and aqua fitness, Darts, board games, archery, air rifle shooting, Spanish lessons, dancing lessons and cooking lessons, World-class Miil Spa treatments & beauty salon, Shared or private deep-sea sportfishing charters in waters teeming with barracuda, grouper and snapper, Golf at the Greg Norman-designed Playa Mujeres Golf Club, Private tennis lessons taught by an Excellence Riviera Cancun tennis pro, Deep-water shipwreck dives and shallow night dive tours. Please, receive our warmest regards from The Excellence Collection. We will never forget your words.. "the answer to the question is Love". There are so many more people to thank - and I apologize for not listing everyone here. Tripadvisor performs checks on reviews. Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Secrets Resorts & Spas. This Property has Swim The amenities in the room were wonderful as well. In addition, it is a pleasure knowing that you thoroughly enjoyed our spa. Beneath an open-air thatch-roof palapa that bridges the main pool, The Lobster House serves up tasty a la carte dishes for breakfast and lunch. Fabulous swimming pools. Excellence Riviera Cancun - All Inclusive, Luxury: exceptional accommodations, superior service and a full range of amenities, Superior: deluxe accommodations, excellent service and a wide variety of amenities, Standard: pleasant accommodations, good service with many amenities available, Modest: comfortable accommodations with some services and amenities, Basic: simple accommodations with few services and amenities, Carretera Federal 307 Chetumal - Puerto Juarez, 2020 was a disaster. Our menu is filled with delicacies from the land and sea, grilled, sauted or marinated. And my husband's favorite - the girl behind the breakfast counter who served him "the best waffles he has ever tasted". This is the version of our website addressed to speakers of English in the United States. atmosphere for all things lobster. A total of 6 swimming pools, 2 of them heated with an exspanse of over 77,877 sq. Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Float over for a cool refreshment without ever leaving the water. See Also: Contact Support Preview / Show details. The resort contracts with a company called "Aquaworld". And if you are hesitant to travel because of Covid 19, you should not worry. See Also: Vacations by excellence phone number Preview / Show details. I was also extremely impressed with the minibar. Hotels include Excellence Riviera Cancun, Excellence Playa Mujeres, Excellence Punta Cana, Excellence El Carmen, and Excellence Oyster Bay and span across the Dominican Republic and Mexico . 77580, Dear Robert,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to write and share this review with the TripAdvisor readers.We are very pleased to know that our colleagues were able to make you feel at home away from home due to their attentiveness. No Beach bags provided. It was very easy and only took maybe 20 minutes. We were treated like King and Queen. Thank you so much for a wonderful time Excellence! Secrets Resorts & Spas. The SPA was incredible. It contains a link that you will need to click to confirm your account. All Rights Reserved. We will never forget your words.. "the answer to the question is Love". Contact Us Excellence Resorts We are using cookies so we can give you the best experience on our website. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The only reason I didnt like it is because we had to carry around our wallets. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. They did EVERYTHING in their power to make it up to us (which it wasnt a big deal anyway), by bringing us special appetizers, and taking specifically good care of us. Thank you to the whole Excellence Resort staff! There are 2 tennis courts onsite. Nighttime entertainment There are so many more people to thank - and I apologize for not listing everyone here. Phone. We were told it was all set and to show up at 7:30. The only negative thing I will say, is that there was a bit of an expectation of tipping. Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. Relax with a drink at our comfortable theater bar while enjoying live evening entertainment. These plugins place cookies so that you can correctly view how many times a page has been shared. Analytical cookies help us to improve our website by collecting and reporting information on its usage. It was only a short, 25 minute drive. The resort exceeded our expectations and by far, has been one of THE best vacations we have experienced. An exclusive bar for Excellence Club members offering privacy and pampering. See Also: Phone Number Preview / Show details, Phone. We have been to many spas in our lifetime, and this one surpassed all others. Ask robertwrogers2 about Excellence Riviera Cancun, Margaritaville Island Reserve Riviera Cancun, We compared the lowest prices from 9 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 20 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 5 websites. Green juice, carrot and orange - all of them were the perfect start to a day - and helped me keep track of my much needed healthy lifestyle. Depending on who you asked, you received different answers. There were also full large bottles of rum, vodka. Excellence Riviera Cancun The EXCEPTIONAL staff who will accommodate every request and desires to please at every opportunity. Breakfast and lunch are served buffet-style. Your password has been successfully reset, Excellence Riviera Cancun All Inclusive - Adults Only. Contact Finest Resorts. Enjoy a cup your wayeven flambedin the lobby bar. Step into the world of pan-Asian delights with exotic specialties from Japan, China, Vietnam and Thailand. A price may display when children stay free, if your vacation includes transfer to your hotel. Ask oharter about Excellence Riviera Cancun, Ask gdais815 about Excellence Riviera Cancun, Ask jillmariem2017 about Excellence Riviera Cancun, Ask jodier129 about Excellence Riviera Cancun. Multiple amenities are available at this hotel. Mexico, Complies with Local/State/Federal laws for disabled. Our signature French restaurant is as alluring as a night in Paris. Benito Juarez, Puerto Morelos, We will never forget your words.. "the answer to the question is Love". red wine and whiskey. See Also: Excellence riviera cancun phone number Preview / Show details, Satisfying our Guests is our principal aim. Destination Weddings, 24 hour room service Raquel - the spa and hair treatment was amazing. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences. We will ensure that your amiable comments reach the eyes and ears of all our staff at our resort.We look forward to welcoming you back soon and have another opportunity to pamper you with our service creating another memorable experience. A popular trattoria-style restaurant serving simple but delicious fare including pizza--from traditional to unpredictable--calzones, pastas and a selection of sweet treats.

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