Posted on July 29, 2013, updated August 12, 2013 The knock out rose a joke. Hello,
Out of all of them, only one heuchera died, and my husband had to try to kill it (he still gets chewed out about it). Great Gardens - NEGATIVE - Plays fast and loose with zoning recommendations. I emailed Great Garden Plants and they said they would extend my 'warranty' after seeing photos. All the dirt was out of the pots and everything was everywhere. Roots of most plants received are only moderately established, so some plants didn't make it. I truly regret your recent experience. When they came, they were scrawny and the Nepeda looked dead. Attempts at secure packaging was there but several plants still arrived outside of their containers. I ordered from this company for the first time last fall. The 6 that were not rooted in well enough were not attached at all to about half of the ball and will not stay standing up straight because they are so extremely weak. Please contact me directly at [emailprotected]. The only thing half way acceptable was creeping jenny ground cover and how can you get that wrong. 3 of the Black eyed Susans arrived with crushed leaves. Too bad as I had been a customer for years.no more. Hello. When I went to plant them I noticed from old photos that they were less than 1/2 the size as my 2016 order. I feel ripped off and I am not happy. After my experience with this company, I am wondering if some of their positive feedbacks are legit. Read your post and would like to know more about your recent experience. I would note that in my years of shopping online for material goods I have seen the best of the packages being busted- it simply comes down to who and how handles it during transit. So I ordered a few more of them and some shrubs and plants. The packaging was secure and no dirt was lost in transit. This was sent to you at no charge with one of your orders. Please contact me directly at [emailprotected]. The ornamental grass was not available, so they sent the rest of the collection without it, indicating it was back-ordered. The size of their plants are GROSSLY misrepresented on their videos. Also ordered 2 other roses from them last year, am awaiting a replacement for one that died. This place is a not on the up and up. When I ordered from "Great" Gardens, I did not look/see their short guarantee. I am extremely pleased with this order and I expect myself to be a repeat customer with GGP.
Again they refused to offer replacement. The plants looked worse than what you get at a run of the mill place like Lowe's or Home Depot. Sorry for my weak English language. Think twice before ordering from this company. We highly recommend. When I was removing them from the pot, I had to tip it upside down and be extremely careful in taking it out. Also I was told that I couldnt exchange the value of the other lost plants towards hardier plants. Posted on April 20, 2012, updated May 15, 2015 Perfect ordering experience. I did receive all but a Limelight Hydrangea on time. But that being said, you will likely never be able to match the variety offered by mail order sources in your local garden center. So today, June 10th, they sent me another email saying that the other plants that I ordered aren't meeting their quality control standards so they were cancelling that part of my order. We are here to assist you the best we can. I was extremely impressed by the packaging. read more, Orlando, FL for the last 3 years the Cedar Waxwings read more, Humans used flax before recorded history Jessica, We are a bit perplexed. I did place a good sized order last spring and received a large box where they had sticks in every plant and a weak rubber-band. Well packaged. Always impressed with the plants I receive - all are healthy and large. I have ordered a lot of plants from catalogues in the past many years I have been gardening. Our records indicate you will be receiving a 100% refund on your order since you notified us within the 30 days. Each plant was carefully placed in a separate, sturdy, rectangular cardboard tube and the tubes were fitted snugly inside the shipping carton. My first order was $730, which I felt was a substantial order. Sincerely,
I would certainly buy from them again. The plants that arrived were anything but. They told me that they look the same as young plants, and to wait for it to mature. Also, would be great if you can sort by price. We ask that you contact our customer service department for a complete refund on your order. She started arguing with me and said they didn't send plants out that weren't a certain size. Then they sent me an email saying that they would be shipping my remaining plants in Mid June. Anyway, we are here and happy to help you resolve this. These were $20 apiece and Home Depot has the size I bought in 2016 for 14.95 right,nowI guess I'm stuck waiting 2"years to get them to the size they advertised. I highly recommend this company. Dear Faithstep,
We regret to hear of your recent experience with your purchase. Mary, Some of the negative reviews are actually discussing read more, I order these every year for my roses. Also commiting that someone will call and not- bad form .Doesn't live up to the- make gardeners happy with quality plants and service . Our experience has been when buds set when growing under greenhouse poly - for whatever technical reason - may not necessarily always bloom their true colors. I wanted to send some of them back. What are they doing, taking all sorts of orders in and using the paid for orders to float the cost of doing business and then cancelling the orders? This was my first order from this company. Thank you for being a loyal customer - it means so much to Chris & myself. Call 877-447-4769
I have bought a number of hellebores from this company over the last three years. Four others were listed as deer resistant, the deer enjoyed them first day out, when contacted GGP said it was a marketing error in their website listing and they would correct that. That was my big mistake, considering the drought conditions here. I have been an avid gardener for at least 20 years and this is a first for me.
Mary. I requested that since my order was never filled those two plants were still pending and should be shipped immediately. The leaves weren't wilted or damaged and the plants are a good sizejust as the video described them. I placed an order, paid for it, but my items remained in the cart. Anyway, I kept them out for a few days, watered them and then finally planted them (as per their instruction).They have taken off so fast already! Mary. Lets just ho[e they make it through this arctic winter.. can't wait for spring to see how they made out. In checking our records, we did upgrade to a more expensive free plant, namely Blueberry Pink Lemonade as a replacement for the Mum Matchstick which at that time was currently unavailable. As I was opening them I was surprised to see that one or two were shorter than advertised, and about 6 of them were not even close to being rooted into the ball enough. Your complete satisfaction is important to us. Your satisfaction is important to us and we do our best to resolve any issues. However, we never heard back from you until now (November). As a bonus, they all had buds and are now blooming in less than 3 weeks. Trimming off the first flush will also help bulk up the plants while helping them to establish better in your garden. I look forward to hearing from you and resolving this issue. However, when I did get it, it was the smallest Hydrangea yet! She offered me 20% discount to accept order and said it would be shipped right away. All doing well in the garden. We are in Zone 5 (but located very close to Zone 6) and have had years of success growing what is called Cortaderia s. Pumila. Nothing like advertised or the video of Chris shaking the plant in a pot to show how strong and developed the plants are. Once again no response to email. It was large and healthy. Some of the Heurcheras are a down right joke. Fine. Shipping date delayed 2 or 3 times. I think it is a 2 quart container? I plan to contact American Express within the next few days if my entire payment isn't credited by the end of this week. I don't think I have ever ordered perennials with such beautiful packaging. I ordered 7 Black Eye Susans, 6 yellow knock out roses, and 4 Hydrangea. The size of plant from GGP is at least 3 times larger, and for the same price! To make matters worse, as of today, I have not been credited for ANY of the cancelled plants. Sincerely,
I explained the plants were very small and insubstantial - nothing like their vidoes. I just looked at the website and they are still selling the Heat-Lovers Delight Sun Collection even though they know they know a portion of it is not available. Mary & Chris, It's very hard to digest your negative posting since a refund had been issued (it may not have shown up on your credit card yet - it takes 7-10 days to process) and an email was sen to you in regards to your issue. The packing was excellent, large, deep quart pots and well rooted plants. I am very impressed with the packaging of the plants. We do take pride in what we grow and ship and want to make sure that we remedy this situation to your satisfaction. I took pictures and emailed asking for a refund on the ones that were really bad per the advertised 30 day refund policy. Thank you. I was never told they would be dormant and didn't look dormant, just dying and very bad quality. They are doing well in my garden. Thank you. We truly regret to hear of this situation and find it highly unusual that you would receive the wrong material. Awesome! I placed two orders and many of the plants arrived in terrible condition including rotted leaves and even slugs! We ordered $150 worth of plants from Great Garden Plants last spring. Not a huge issue, I undertand shipping can be tough on plants. When I removed them from their black containers, the soil around the immature root systems fell away. Emailed and called and was told that the missing items would be shipped in two weeks. People get upset that sometimes order arrives misshaped. GGP responded no refund because the plants were shipped and were fine just in a "dormant" state. It died after about 2 days. Mary, We ordered 75 plants (groundcover) 2 months ago and they have done wonderfully. Please contact us at [emailprotected] or 877-447-4769 if we can provide any additional assistance in this manner. All the best to you and keep us posted. It didn't get better and I got no response. Whether they intended to deceive or not, this is still dishonest. I'm not happy. I ordered two collections which each contained 1 ornamental grass as the focal point and 2 or 3 each of 3 other plant varieties. When these orders were shipped out the Free Mum Matchsticks did not pass quality control. Posted on July 8, 2013, updated July 11, 2013 Confirmation scheduled ship date as 4/21-4/28. All foliage looked healthy and green. I am just really impressed by the quality of the plants. The other 4 were nice, heavily rooted plants. I ordered 10 Thujas and a few other plants in my first order. I had no issues with them. Thank you. This is absolutely unacceptable so I called back and was told the same thing again by a different agent. Within a month they were turning brown. I cut them back, hopefully they will resprout. Please contact us Toll Free at 877-447-4769. Mary. One of my items was a "Limelight" hydrangea which I had also placed an on-line order with another GW Top 30 nursery. I received wonderful stout, healthy, large plants. Does anyone have any advice, can you file a complaint with the BBB or similar? Thanks you, Mary. Assumes no fault if plants fail to overwinter in a zone they deem hardy, even though other reputable nurseries do not. 27 out of 30 plants arrived in good shape when my first order arrived, so I ordered again. I am very impressed by the quality of the plants and would like to share this with other gardeners. Posted on May 10, 2013, updated July 2, 2013 I explained at 30 days, I could not tell if the plants were dead or just dormant. much nicer than seen in local nurseries. They just told me that I was wrong and that was the end of it. I ordered two Fire and Ice hydrangeas, and one Aralia. One survived and one did not, so I requested a replacement. We planted them all and they were nice last year, but are even larger this year! I asked for another replacement as I was planning to plant one on each side of a window in front of my house. We would appreciate hearing from you directly so we may settle this to your satisfaction. Your satisfaction is important to us. My order total was only $75.70 but it was my money and I want it back. This has been the worse customer experience of my life. They are willing to work with the customer and was kind enough to adjust my bill to match their on-line price reduction that happened after my initial order was placed. Posted on August 3, 2011, updated May 2, 2014 Description of plants: very VERY small plants and the clematis rosemoor dead. We regret to hear of your experience regarding a recent shipment. Mary. Here's to great gardening! I had also just had a terrible experience with Wayside Gardens so I was mail order wary to begin with. Purchased 4 knockout roses last summer and they did great. We are very happy with our purchase. I had the same experience as most of the negative responses, very small and under developed. Needless to say, I'm not going to risk ordering from them again. This company's BIG MISTAKE was sending the Thujas too early, before sufficient root balls had formed. I try to call this company several times. I emailed her back and asked what a pink lemonade tree was and I did not recieve anything extra her reply was
I do regret we did certainly have a crop issue with a free MUM Matchstick that we were giving away with orders earlier this year. I ordered 7-8 plants, all of which shipped quickly, and arrived looking healthy. I wish I had read these reviews before I bought from Great Garden Plants. We want you to be 100% delighted and if not, we'll refund or replace any plants that you have an issue with. Besides, perennials being perennial, they'll soon catch up, while adapting to the conditions in your garden at the same time. Everything else either stayed gorgeous all year or just came up again. We just want to confirm that we did indeed lower the price AND we were honoring the new lower price. Still waiting. Posted on May 8, 2008, updated April 21, 2010 This is my first experience with this company, and it has been a good one. I have never had a problem getting refunds for dead or damaged plants but I would rather not deal with it. then received notification that one item was delayed. (BTW - my second year on Julie - just outstanding!) My plants arrived the week after I placed my order. I did. However, Great Garden Plants had good prices and also had Caryopteris in stock when virtually all other mail order sources I checked, were out of it. I held on to hope because they were all perennials and I had their guarantee to fall back on. They were the size that was mentioned on their site. Again I held on to hope because they were perennials and I thought I still had the guarantee. BTW, it's now May, with a very hot spring, and EVERY plant has survived. I just placed my first order with this company & am very excited with their low prices [i ordered the new blushing knockouts] so waiting expectantly till this fall to see what i will receive :) My other choice would have been white flower farm. One item was on backorder- I received an email explaining why 2 weeks prior to shipment of the rest of the order, and received exactly when promised 2 weeks after the original shipment. Chris and Mary upgraded all orders by adding a Free Pink Lemonade Tree to the orders; taking the place of the Free Mum"
That wasn't what i paid for. Bait and switch at its best. I purchased $156 of plants from Great Garden Plants . It was more costly than GGP, and I was not nearly as happy with the packaging or the condition of the plants when they arrived. Not happy with this experiment or their customer service. It's hard to understand how this was overlooked. And the plants arrived on time, sent within days of my order. Please contact us at [emailprotected]
The pictures showed beautiful plants. They refused, stating their 30 day guarantee had expired. We make every attempt to return all calls and messages during the off season, even thought we might not be in every day during the winter months. I did not receive the usual e-mail confirmation for my order and wondered if the order had even been received. If you have any further questions or concerns please contact Heidi at [emailprotected], so we may resolve this to your complete satisfaction. Got my Hydrangea Bloomstrucks from Great Garden. Posted on September 11, 2012, updated September 13, 2012 (order #93029 )On May 12 I received an email saying that they were having trouble with one of the type of plants I ordered, so they were substituting a different plant unless they heard from me. We got a hosta grab bag and a heucheras grab bag. Now 2 are dead and there's no offer of any refund, even after sending photos showing skeleton branches. I am particularly pleased with a Hellebore and a Brunnera Jack Frost. Indeed Wayside has a ONE YEAR guarantee! I emailed the company and explained to them that the 'this end up' label means nothing to ups or fedx. We've worked hard to improve our quality of plants and this year we introduced our BRAND NEW PACKAGING - which has so far been 100% fool proof. Second order was also very good. Posted on March 20, 2015, updated March 21, 2015 At no time did we ever offer a tree twice the height as indicated. I have been gardening for many, many years and know good plants from not so good plants. I have planted them out and they are doing great! Appears to be a very disreputable company. order at your own cost, aggravation and disappointment. I'm waiting they response to me. I have had no response to numerous e-mails, and have filed a claim to have the charge reversed. I emailed back a week later to let them know the plants didn't die but didn't get any better. I am very angry that my small front garden bed has to be completely re-done. I ordered a Meyer Lemon tree and was truly impressed. Sincerely,
I sent her pictures but have not heard back. I would have saved time and money shopping locally. Thank you for your time. I cannot recommend Great Garden Plants. Just as stated, I did receive the e-mail from fed-ex, right on schedule when the plants shipped. We do appreciate your feedback and are anxious to hear from you directly by contacting us at [emailprotected]. First time plant order, first delivered one wrong plant, havent received a replacement - another was dead. I have ordered from them for 2 years. However, after learning about the 10% restocking fee and figuring the cost of shipping charges, it was not worth it. Ordering live plants over the mail always has risk. My Bloomerang lilac and Vanilla Strawberry hydrangea, which were on sale, are at least a foot tall and quite bushy. I wrote great garden plants several times but to no avail. If 2 separate carts where started at separate times and one completed, it is very possible that there other is still remains in your cart, thus explaining why you might be receiving emails from us. First time I have ever ordered from this company. Your satisfaction is very important to me and I want to make this right with you. I don't expect to have to revive my plants or pick off slugs when I'm paying over $200 for "superior plants" from a nursery. We are happy to assist you with this issue. We are stickler's for quality and want to resolve this immediately with you. I will never again buy a plant online. Mary and Chris. Don't waste your money or time, buy locally. I ended up going to Lowes and buying a big knock out rose for the same price and a couple of other plants. This was my first order with Great Garden plants. All plants did exceptionally well thru spring/summer/fall. The only thing I was surprised with was that I ordered them on June 8th and had a FedEx ship date of June 18thlonger than I expected but if waiting a bit longer to get a better plant, packed well..then I'll wait.
No call came but did see shipment notice and presumed that might be the items- no luck. I truly want to know more! In reviewing your file, the plants were sent in May and if that is too early for southern California, than I apologize. Order has still not been shipped. Some of the trees I received were 1 foot tall. The plants were large and very healthy and were delivered when I wanted them to be. Overall I'm very pleased with this company and would order again. plants were small , one dead and only 4 of 6 item arrived. I understand plants are live things and may not arrive in good condition but the customer service was the worst part. We truly regret to hear of the issue with the Knock Out and are happy to issue you a 100% refund. Thank you. We were pleased to have an opportunity to chat with you and clarify a few things along with resolving this issue to your complete satisfaction. Your order is being shipped next week and the credit is being processed. Looking forward to hearing from you. New leaves are beginning to grow and I can see buds that are ready to bloom! Subsequently, we are issue you a credit for all 4 (not 2) of the Thujas.You'll be hearing from our office staff shortly with the details. I sent e-mail and pictures to them today. Several plants passed away and the reship had to be delayed because of our summers heat. Dear Bluesox,
For those who've complained about smaller plant sizes, well, mail order plants are typically smaller than what you might buy in your local garden center. Would you be so kind to email me at [emailprotected] along with your Name and phone #. So many months of planning for these specific plants, and I'm getting no plants at all. They responded that 1) They only issue a one time replacement and 2) they are out of that rose.
I ordered the sedum maestro, but they sent me sedum matrona as I have both plants. We always appreciate when folks can contact us directly - we are here to help and eager to resolve any issue. Charge to be placed when order is shipped. Hello Stormcloud
While a very reliable company, also pricey. Informed that there policy was to stick to the shipping schedule for new orders or replacements and not displace other orders. I ordered two bicolor Buddleias. The replacements were in excellent condition and have really grown well. They are a bit pricey, though. The plants arrived today, along with the free sedum, and all appear to be in good condition. It was a tiny plant in a 2 qt bucket and its going to take years for it to grow to a point where it well be noticed at all.
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